Experience

LifeBank

• Nigeria
• Hospitals and Health Care
• 1 - 100 Employee

• Operations

  • Jan 2023 - Present

• Director Of Operations

  • Dec 2020 - Jan 2023

  Manage all LifeBank projects including setting up and operating Africa's first Covid-19 drive-thru sample collection center in Nigeria which accounted for more than 15% of the nation's total tests at the end of 2021.Dropped payroll/benefits administration costs by 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.Automated all operational procedures, resulting in the reduction of operational costs by 28% and improving the profit margin by 30% through accurate product trend analysis.Developed and continually improve critical standard operating procedures and policies, in line with local, regional, and global laws to achieve 100% compliance with business goals.Designed and operates 3 Call centers in Nigeria, Kenya, and Ethiopia to manage the business operations in these countries to deliver excellent customer service.Implemented continuous development strategies for a team of over 100 members, resulting in 95% of the team hitting at least 70% of the OKR set at the beginning of each year. Show less

• Head Of Operations

  • Sep 2018 - Nov 2020

  Designed and implemented the supply chain framework that guaranteed100% operational uptime and 24/7 accessibility of fulfillment servicesacross cities in Nigeria.Ensured effective capture of operational data to aid upper management'sdecision-making and application to drive business process improvement.Improved customer retention rate from 65% to 80% by identifying andaddressing service delivery shortfalls with the Country CEO.Worked with Country CEO to formulate operational business strategyleading to the rapid expansion of the business to seven other cities by thefirst quarter of 2020.Monitored and reviewed operational performance metrics, and identifyopportunities for process improvement to maximize productivity. Show less

• Operations Manager

  • 2016 - Aug 2018

  Exceeded performance targets by 10%, consistently monitoring calls,improving quality, and minimizing errors.Effectively managed complex customer complaints, providing promptresolution and escalating to the Operations Lead where necessary.Minimised discrepancies by effectively training employees on bestpractices, policies, and procedures.Supported company growth by working constructively with sales teammembers, generating new business opportunities, and ensuring fulfilment.Worked with the Operations Lead to reduce costs and improve operationsby analysing processes and customer feedback. Show less



PanCity Africa Development Company

• Administrative Manager

  • Jan 2016 - Nov 2016

  • Supervised records of sales and other property related documents. • Procurement of properties and clients for the company. • Ensured a good sales relationship between client and the company. • Ensured efficiency in the company's performance. • Supervised records of sales and other property related documents. • Procurement of properties and clients for the company. • Ensured a good sales relationship between client and the company. • Ensured efficiency in the company's performance.



College of Medicine, University of Lagos, Nigeria

• Medical Practices
• 200 - 300 Employee

• Intern

  • Jan 2015 - Apr 2015

  Operated and maintained clinical laboratory equipment for microbiology, chemical pathology, and haematology procedures. Participated in clinical research design and operations as well as statistical analysis. Handled clinical samples for biological testing in line with strict laboratory procedures using appropriate PPE. Processed samples, labelled containers and completed required paperwork. Operated and maintained clinical laboratory equipment for microbiology, chemical pathology, and haematology procedures. Participated in clinical research design and operations as well as statistical analysis. Handled clinical samples for biological testing in line with strict laboratory procedures using appropriate PPE. Processed samples, labelled containers and completed required paperwork.



Lagos State Ministry of Health

• Intern

  • Jul 2011 - Oct 2014

  Assisted with the planning and scheduling of environmental inspection visits to communities and workplaces. Participated in public campaigns and awareness against environmental health issues. Contributed to local surveillance efforts to curb communicable diseases in the environment. Provided data and input for the formulation and development of sustainable local environmental health policies. Participated as members of health teams in preventive and promotive health care. Participated in the formulation and development of health policies for the management and improvement of public health and its sustainability. Show less



Bosatec Nigeria Limited

• Customer Service Officer

  • Jan 2011 - Dec 2011

  • Interaction with potential customers by answering product and service questions; suggesting information about other products and services.• Resolved product and service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Assisted in generating sales leads.• Responsible for answering telephone calls and making the appropriate transfers.• Resolved product and service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less

• Computer Training Instructor

  • Dec 2009 - Jan 2011

  • Taught basic Computer operations to starters.• Tutored students on Microsoft office package• Tutored students on Graphics design.• Provided direct input research for client presentation.