Experience

Pulse Business Energy

• United Kingdom
• Utilities
• 1 - 100 Employee

• Bureau Executive

  • Apr 2021 - Present



GREEN NETWORK ENERGY LTD

• United Kingdom
• Utilities
• 1 - 100 Employee

• SME Billing Analyst

  • Sep 2019 - Mar 2021



Ørsted

• Denmark
• Renewable Energy Power Generation
• 700 & Above Employee

• Customer Operations Account Analyst

  • Apr 2019 - Sep 2019

  ■ Customer portfolio management■ Managing timely billing of customers ■ Answering customer queries ■ Customer portfolio management■ Managing timely billing of customers ■ Answering customer queries



EDF Energy

• United Kingdom
• Utilities

• Team Performance Coach

  • Dec 2017 - Apr 2019

  ■ Managing a team and co-coordinating their work■ Reviewing performance and setting targets ■ Providing coaching to the team■ Dealing with escalated complaints■ Producing reports and analysing them

• I&C Customer Service Advisor

  • Jan 2012 - Nov 2017

  ■ Managing the initial set up of large portfolios and ensuring smooth change of supply process ■ Preventing and rectifying any data mismatch during the change of supply■ Producing the first two invoices and answering billing queries ■ Communicating with customers via telephone and emails■ Coordinate with other departments, energy suppliers and agents

• B2C Customer Liaison Advisor

  • Sep 2010 - Jan 2012

  ■ Dealing with escalated and Director complaints, ensuring that the Energy Ombudsmen are not required to investigate ■ Communicating with customers via telephone, emails and letters■ Data entry and maintaining EDF Energy’s customer database■ Providing a high level of Customer service for EDF Energy’s residential customers ■ Coordinate with other departments, energy suppliers and agents■ Meeting strict deadlines



Blockbuster

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2007 - Jul 2010

  ■ Management duties including:· Training new members of staff · Recruiting new employees· Managing shift patterns· Analyzing profit and loss· Setting sales and promotion targets · Delegation of daily tasks· Health and Safety checks■ Providing customer service and meeting sales targets■ Overall maintenance of the store and stock levels ■ Cashing up and banking ■ Management duties including:· Training new members of staff · Recruiting new employees· Managing shift patterns· Analyzing profit and loss· Setting sales and promotion targets · Delegation of daily tasks· Health and Safety checks■ Providing customer service and meeting sales targets■ Overall maintenance of the store and stock levels ■ Cashing up and banking