Experience

Thameside Primary School

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Send Teaching Assitant

  • Jun 2019 - Present



Reading Borough Council

• Government Administration
• 700 & Above Employee

• Casual Playworker

  • Oct 2018 - Present



Audatex UK

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Desk Analyst

  • Apr 2018 - Aug 2018



Clearswift

• United Kingdom
• Computer and Network Security
• 1 - 100 Employee

• Call Logger

  • Dec 2017 - Jan 2018

  Providing a first line of contact to customers raising Support cases. Ensuring that all cases are responded to within SLA. Reducing the workload of support engineers by advising appropriate knowledge base articles to customers, (95 cases closed during December). Using various sites such as MX Toolbox, to aid investigation. Managing access to Customer Support Portal and resetting passwords for customers. Working closely with the Team Leader and SVP of Support. Providing a first line of contact to customers raising Support cases. Ensuring that all cases are responded to within SLA.



Twofold Limited

• United Kingdom
• Business Supplies & Equipment
• 1 - 100 Employee

• Customer Support Coordinator

  • May 2013 - Nov 2017

  Call logging to Engineers using Service Manager. Provide first line customer support to customers on the phone and through e-mail on faults with customers machines and providing first time fixes or escalating where necessary. Monitor breakdowns progress from call logging to solution, taking ownership of complete process. Call customers to arrange Engineer breakdown and service visits. Process supplies orders and Signature Plate orders received via e-mail from current and prospective customers. Send quotes and correspondence for supplies and maintenance contracts to current and prospective customers. Co-ordinate Twofold Engineers effectively and efficiently. Meet departmental supplies and maintenance targets as set by the Office Manager. Take incoming calls and distribute them accordingly. Liaise and correspond with third party dealers and contract owners. Send out post and spares to engineers, sales and customers. Deal with customer queries and problems effectively and efficiently. Handle one off tasks and projects that may arise in the busy customer support arena. Continually review and update contract database as required including adding new contracts to the database. Dealing with various suppliers within the company. Booking flights and hotels for Engineers.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Relationship Assistant

  • Oct 2011 - Apr 2013

  Responsible for a portfolio of 50+ UK business lending in excess of 10 million pounds. Main point of contact for customers providing a high level of customer service.- Work closely to support the Relationship Manager. Conducting key risk monitoring to ensure risk management requirements are adhered to.- Resolving queries on the phone and through e-mail, dealing with internal and external sources. Negotiate fees with customers to gain additional income. Assisting the Relationship manager on customer site visits. Supporting in conducting reviews of the customer facilities.



Yell

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Business File Executive

  • Nov 2007 - Sep 2011

  Call centre work checking business details, while adhering to data protection, legislation and company policies and procedures. Calling customers to update free line advertising. Maintain the Yellow Pages database.

• Contacts & Disputes Team

  • May 2011 - Jul 2011

  Long term cover creating and updating free entries through customer calls and email. Knowledge of SAP, where all customers paid advertising is held and anycontact that has been made with the customer is documented.Campaign Calling - Setting up free advertisements from customer data received from marketing.

• Inbound Operator

  • Oct 2008 - Aug 2010

  Receiving calls from customers to update their free advertising.Dealing with customer complaints. Transferring customers through to sales when appropriate.

• Outbound Operator

  • Nov 2007 - Oct 2008

  Started as a temp in Nov 2007 and was one of few temp staff made permanent in April 2008 for track record of results. Promoted to Inbound in October 2008.



The George

• Food and Beverage Services
• 1 - 100 Employee

• Chef

  • Jun 2001 - Nov 2007

  Ensured and maintained cleanliness of kitchen. Trained on sections. Prepared snack, starters, mains and specials. Checked and put away deliveries and recording stock information on the computer. Ensured and maintained cleanliness of kitchen. Trained on sections. Prepared snack, starters, mains and specials. Checked and put away deliveries and recording stock information on the computer.