Senior Network Engineer

• Jan 2019 - Present

Network Engineer

• Aug 2016 - Jan 2019

Senior Network Engineer

• Apr 2013 - Aug 2016

Eurotech is a Managed Service Provider covering a large area around London, Herts, Beds and Bucks .The huge diversity in customer set ups means exposure to a wide range of systems and configurations. I am responsible for 2nd/3rd level technical support along with upgrade planning and implementation of new software and hardware to many varied customers and ensuring the support team offer the best possible service, the wide range of systems means that documentation is very important as it allows all of the team to be able to know a customer from a quick glance at their file.July 2013 – Attended StorageCraft technical training course for Shadow Protect softwareSupported Systems Include;-• Wide and Local area Networks including wireless access points• Routers, modem and switch configuration• Server 2003, 2008, 2012 as well as SBS operating systems• Windows 2000, XP,7 and 8 operating systems• MS office 2003, 2007, 2010,2013• Office 365• Various Back up programs such as Windows, Back up Exec and StorageCraft• Hyper V server and VMWare• Network Cabling

Network Support Analyst

• Nov 2006 - Apr 2013

The position was divided between 2 main functions -2nd\3rd line user support for Northern Europe. This covered all incidents and service requests for Desktop, Laptops and Servers in Northern Europe. The support ranged from Software installations, to hardware and software troubleshooting and resolution and training.Ongoing infrastructure maintenance. I was setting up and configuring new machines so they are ready for users as soon as they received them. This included upgrading users to Windows 7 across Northern Europe. As well as this I managed back up software to ensure all servers and remote users data was backed up and secure. Part of the role was to maintain the network equipment and ensure all required network ports are available for network and phone and to the newly upgraded wireless access points. This requires managing the equipment from source equipment to patch cabinet to user’s desks.I was involved in assisting other specialists whenever possible to ensure my knowledge of the systems increases and I could keep up with the ever changing technology being deployed.Supported Systems Include;-• Wide and Local area Networks including wireless access points• Windows 2000, XP and 7 clients• MS office 2003, 2007, 2010• Lotus Notes R7/R8/R8.5• Citrix• Windows 2000/2003/2008/2008R2 Servers• Attix 5 file backup software• Netvault backup software• ESX and vSphere virtual environments• Netapp file storage systemJuly 2007 Attended QA-IQ A+ Certification – Accelerated V11 courseAugust 2007 Passed QA-IQ A+ Certification – Accelerated V11 testJanuary 2008 Attended Microsoft’s supporting and implementing windows XP course (220-270)January 2009 Attended ITIL V3 Foundation courseJanuary 2009 Passed ITIL V3 Foundation testAugust 2009 Attended and passed NetVault: Backup Implementation and Administration Administrator (EMEA) July 2012 Attended Microsoft M6292 Installing and Configuring Windows 7 Client course

Warehouseman/Chargehand

• Apr 2001 - Nov 2006

I initially joined the company as a warehouseman, and in 2005 I was promoted to the newly created role of chargehand and became responsible for a small team. I also gained a First Aid at Work qualification and became responsible for the buildings first aid needs.Key activities;-• Receipting goods• Picking and packing goods using the BaaN system linked to U.P.S• Keeping up to date on computing advances which would aid the job i.e Barcode scanning• Ensuring the workflow continued and everyone was aware of situation changes• Compiling daily stock checks

Temp Work

• Dec 2000 - Apr 2001

First Call is a company that supplies temporary personnel for a variety of job roles.I was sent to a number of different companies often with little notice, this included Comet, Mini clipper, Tempo and Bio-Rad LaboratoriesKey skills;-• Punctuality• The ability to adapt to ever changing job needs• Communicating with a variety of people• Analyzing customer satisfaction and needs to allow the future placement of temporary workers First Call is a company that supplies temporary personnel for a variety of job roles.I was sent to a number of different companies often with little notice, this included Comet, Mini clipper, Tempo and Bio-Rad LaboratoriesKey skills;-• Punctuality• The ability to adapt to ever changing job needs• Communicating with a variety of people• Analyzing customer satisfaction and needs to allow the future placement of temporary workers