Hotel Manager

• Aug 2021 - Present

Future hotel opening in Namur! Future hotel opening in Namur!

Revenue Manager

• Nov 2018 - May 2021

In charge of the Revenue and Reservation Departments. Worked on the pre-opening of the hotel - part of Everland group. Opened since April 15, 2019.• Pre-opening & opening; building rate structure and room/bed configuration, implementing online distribution and marketing strategies, system configurations, searching and contracting partnerships (PMS, POS, CRS, IBE, CM, SEM, Revenue and Sales tools, Credit card terminals and online payment systems, Interfaces), Reservation SOPs. • Yield Management, Market research, Data export, Analytics & Reporting, KPI performances, Budgeting & forecasting, 12-month demand calendar, Online distribution, Online marketing, Leisure contracting, RFP management, Group quotations and follow-ups, Duty management.

Revenue & Distribution Manager

• Oct 2018 - Oct 2018

Revenue Management & Business Operations Consultant

• Apr 2018 - Oct 2018

- Delivering global support in revenue management (pricing strategies, channel distribution , parity control, WEB & GDS presence, online marketing, negotiation & contracting, analysis & reporting, performance audit & monitoring, competition analysis..)- Providing investments guidance and various administrative support.- Conducting SWOT analysis to set business strategies and increase growth.- Identifying & discussing areas for improvments in business and operations.- Looking for new business opportunities (business development)- Identifying and Targeting Top Accounts- Analysis of current, and future supply and demand for hotel rooms in the competitive market.- Guest Satisfaction Tracking

Regional Revenue Manager - Retail & Wholesale Contractor - Online Marketer - Husa Hotels Belgium

• Feb 2009 - Apr 2018

Husa President Park Brussels - 4*- 296 rooms, 15 meeting roomsHusa de la Couronne Liège - 3*- 77 rooms. 1 meeting roomMaximising revenue through effective pricing & e-distribution strategies | Performance, market demand & distribution cost analytics | Reporting & statistics | Rate parity control | Analysing booking patterns & market trends | Comparing competition performance (KPIs) | Overbooking & upselling practices | Groups price quotations | Weekly revenue forecasting | Annual budgeting | Answering corporate & group RFPs | Rate loading in Central Reservation System | Weekly revenue meeting | Developing concepts and leading revenue management practices | Challenging & influencing hotel teams to follow best practice | Finding new revenue opportunities | Implementing strategies to increase direct bookings.Online Marketing:Cost per Click Campaigns on Google & Metasearch Engines | Participation in Consortia Programs + promotions | Social medias | Google Display Remarketing campaigns | GDS media campaign & Preferred Placement investments | Use of Google analytics. Wholesale FIT & Leisure group contracting: Rates, allotment & free sales management | Negotiations | Promotions | Performance analysis | Kick back agreements | Exclusive deals | Relationship maintenance. Project Management: PMS and Channel Manager configurations | Implementation of IdeaS RMS in a 2 ways environment with PMS & CRS | Implementation of interfaces for ARI & Reservation delivery updates between OTAs/PMS and CM/PMS | Development of brand websites and booking engines (powered by Travelclick/iHotelier, BookingSuite & Stardekk) | Creation of the Facebook/Twitter/Google+ pages | Contribution to feasibility studies for new hotel acquisitions|Consultant role for 11 Husa Hotels based in Madrid (market analysis, teaching how to make a forecast, redefining market segmentations, teaching the importance of website promotions, online visibility…)

Revenue Manager

• May 2006 - Feb 2009

Thon Hotel Brussels City Centre - Brussels - 4* - 454 rooms - 13 meeting roomsRevenue Management | Pricing & e-Distribution Strategy (IDS, CRS, GDS) | Use of IDeaS (Revenue Management System) | Overbooking Practices | Forecasting & Availability Control | Budgeting and Benchmarking | Food, Beverage and Other Revenues forecasting | Weekly Revenue Meeting & Monthly Group Revenue Meeting. Liaising with Area Director of Sales and Area Benelux Manager | Pilot hotel for the interface implementation between IdeaS RMS and Trust CRS | Duty Management.

Conference Sales Manager

• Sep 2004 - Apr 2006

Thon Hotel Brussels City Centre - Brussels - 4* - 454 rooms - 13 meeting roomsTo run the C&B Sales Department, reserving all C&B facilities, being the clients' main contact from the very first enquiry till the end of the event, being the liaison with all the other departments involved in the smooth running of the event itself (from the Accounting to the FO and F&B). To run weekly meetings with all the F&B related departments, to analyse the C&B monthly budget and forecast figures in order to comply with the company’s revenue targets. To create ad hoc promotions together with the Sales Department in order to maximise revenue. Duty Management.

Assistant F&B Manager

• Dec 2003 - Aug 2004

Tulip Inn Brussels Boulevard - Brussels - 4* - 454 rooms - 13 meeting roomsTo run all F&B departments (Bar & Lounge, A la Carte restaurant, Breakfast room, Conference and Banqueting operations) | Staff and Duty Management. Tulip Inn Brussels Boulevard - Brussels - 4* - 454 rooms - 13 meeting roomsTo run all F&B departments (Bar & Lounge, A la Carte restaurant, Breakfast room, Conference and Banqueting operations) | Staff and Duty Management.

Convention Sales Coordinator

• May 2003 - Nov 2003

Dorint Hotel Brussels 214 rooms 4****L |6 meeting rooms To reserve all C&B facilities, being the clients' main contact from the very first enquiry till the end of the event, being the liaison with all the other departments involved in the smooth running of the event itself (from the Accounting to the FO and F&B). Dorint Hotel Brussels 214 rooms 4****L |6 meeting rooms To reserve all C&B facilities, being the clients' main contact from the very first enquiry till the end of the event, being the liaison with all the other departments involved in the smooth running of the event itself (from the Accounting to the FO and F&B).

Income Auditor

• Feb 2002 - May 2003

Sheraton Brussels Hotels & Towers - 5* - 511 rooms |19 meeting roomsResponsible for the auditing of all internal Hotel postings and revenues. Reconciliation of all charges and preparing the Daily Revenue Report. Entering the verified revenues into the SAP accounting software. Sheraton Brussels Hotels & Towers - 5* - 511 rooms |19 meeting roomsResponsible for the auditing of all internal Hotel postings and revenues. Reconciliation of all charges and preparing the Daily Revenue Report. Entering the verified revenues into the SAP accounting software.

Assistant Store Manager & Maintenance Attendant

• Jul 2001 - Sep 2001

Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing, merchandising, stocking and cashiering functions Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing, merchandising, stocking and cashiering functions

Night Manager

• May 2000 - Jun 2001

The Clarence Hotel Dublin- U2 rock band’s Boutique hotel - 50 rooms - 5*- Member of the “Small Leading Hotels of the World” Welcoming worldwide celebrities | Night Audit procedures, producing daily revenue reports, Front Office night routine work (check in/out, reservations, guest requests), supervision of all departments, in charge of the cashier bank, handling of guest complaints & emergency situations, reservation system closing/opening, interface back ups. The Clarence Hotel Dublin- U2 rock band’s Boutique hotel - 50 rooms - 5*- Member of the “Small Leading Hotels of the World” Welcoming worldwide celebrities | Night Audit procedures, producing daily revenue reports, Front Office night routine work (check in/out, reservations, guest requests), supervision of all departments, in charge of the cashier bank, handling of guest complaints & emergency situations, reservation system closing/opening, interface back ups.

Night Manager and Assistant Restaurant Manager + Internship in Accounting/Cost Control/Purchasing

• Jun 1999 - May 2000

Temple Bar Hotel Dublin 3*- 120 rooms Temple Bar Hotel Dublin 3*- 120 rooms