Experience

WHY CONSULTING

• Portugal
• Business Consulting and Services
• 1 - 100 Employee

• Partner

  • 2001 - Present

  Enhancing Customer Culture: - Assess the Maturity Level of the Customer Culture - Design and implement the company Customer-Centricity roadmap. Boosting Business Performance: - 360° diag of the sales performance : organisation, process, tools, skills, management, etc. - Make performance and transformation emerge from the teams. - Coaching the transformation: securing the strategy down to the shop floor Designing and operating impactful Voice-of-Customer (VoC)… Show more Enhancing Customer Culture: - Assess the Maturity Level of the Customer Culture - Design and implement the company Customer-Centricity roadmap. Boosting Business Performance: - 360° diag of the sales performance : organisation, process, tools, skills, management, etc. - Make performance and transformation emerge from the teams. - Coaching the transformation: securing the strategy down to the shop floor Designing and operating impactful Voice-of-Customer (VoC) programs - Governance, processes, tools, methodology, KPI, segmentation, etc. - Expertise in Strategic Customers VoC (Key/Strategic Accounts, executive and c-levels customers) - Driving business transformation thru VOC - Operation-ready VoC-capabilities at international level (40 countries, 22 languages) Show less Enhancing Customer Culture: - Assess the Maturity Level of the Customer Culture - Design and implement the company Customer-Centricity roadmap. Boosting Business Performance: - 360° diag of the sales performance : organisation, process, tools, skills, management, etc. - Make performance and transformation emerge from the teams. - Coaching the transformation: securing the strategy down to the shop floor Designing and operating impactful Voice-of-Customer (VoC)… Show more Enhancing Customer Culture: - Assess the Maturity Level of the Customer Culture - Design and implement the company Customer-Centricity roadmap. Boosting Business Performance: - 360° diag of the sales performance : organisation, process, tools, skills, management, etc. - Make performance and transformation emerge from the teams. - Coaching the transformation: securing the strategy down to the shop floor Designing and operating impactful Voice-of-Customer (VoC) programs - Governance, processes, tools, methodology, KPI, segmentation, etc. - Expertise in Strategic Customers VoC (Key/Strategic Accounts, executive and c-levels customers) - Driving business transformation thru VOC - Operation-ready VoC-capabilities at international level (40 countries, 22 languages) Show less