Olivier Fourcot
Technical Service Manager at Australian Imaging- Claim this Profile
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English Full professional proficiency
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French Native or bilingual proficiency
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Bio
Guede Stephane
I worked during 3 years with Olivier on excimer lasers for a French company call HTM and when two years later I needed to hire a Field Service Engineer to work on New Excimer (Wavelight) and Femtosecond laser (intralase) who was able to do Clinical training too, I naturally think about him. Olivier is a great Professional.
Charly Ruchon
Olivier has long maintained New Vision Centre lasers . We even regretted his departure for Australia. He is a conscientious technician who has perfect knowledge of lasers technology. He always put responsiveness and he did not hesitate to work late for the operating business of New Vision is the least disturbed. This is a person you can count on. His serious side is very significant and kindness and friendliness. "
Guede Stephane
I worked during 3 years with Olivier on excimer lasers for a French company call HTM and when two years later I needed to hire a Field Service Engineer to work on New Excimer (Wavelight) and Femtosecond laser (intralase) who was able to do Clinical training too, I naturally think about him. Olivier is a great Professional.
Charly Ruchon
Olivier has long maintained New Vision Centre lasers . We even regretted his departure for Australia. He is a conscientious technician who has perfect knowledge of lasers technology. He always put responsiveness and he did not hesitate to work late for the operating business of New Vision is the least disturbed. This is a person you can count on. His serious side is very significant and kindness and friendliness. "
Guede Stephane
I worked during 3 years with Olivier on excimer lasers for a French company call HTM and when two years later I needed to hire a Field Service Engineer to work on New Excimer (Wavelight) and Femtosecond laser (intralase) who was able to do Clinical training too, I naturally think about him. Olivier is a great Professional.
Charly Ruchon
Olivier has long maintained New Vision Centre lasers . We even regretted his departure for Australia. He is a conscientious technician who has perfect knowledge of lasers technology. He always put responsiveness and he did not hesitate to work late for the operating business of New Vision is the least disturbed. This is a person you can count on. His serious side is very significant and kindness and friendliness. "
Guede Stephane
I worked during 3 years with Olivier on excimer lasers for a French company call HTM and when two years later I needed to hire a Field Service Engineer to work on New Excimer (Wavelight) and Femtosecond laser (intralase) who was able to do Clinical training too, I naturally think about him. Olivier is a great Professional.
Charly Ruchon
Olivier has long maintained New Vision Centre lasers . We even regretted his departure for Australia. He is a conscientious technician who has perfect knowledge of lasers technology. He always put responsiveness and he did not hesitate to work late for the operating business of New Vision is the least disturbed. This is a person you can count on. His serious side is very significant and kindness and friendliness. "
Experience
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Australian Imaging
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Australia
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Medical Equipment Manufacturing
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1 - 100 Employee
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Technical Service Manager
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Jul 2017 - Present
- Manage a team of Field service engineer with Customer Relationship Management System (TSM, SimPro);- Coordinate and allocate resources to the field to deliver the service at customers facilities;- Manage customer’s expectations to maintain high level of services;- Coordinate with different stakeholders to assist the Customers’ requirements (Sales, Technical Services, Customer Services, Logistics and Customers);- Liaise with suppliers to address any issues (problem solving, complaints management);- Develop technical service department revenue;- Install, maintain and service of the Dental X-Ray Equipment (Cone Beam 3D Imaging, Extraoral Imaging, Intraoral Imaging DC), the Intraoral Digital Imaging Plate System and the Software Solutions onsite and remotely;- Perform the installation, maintenance and service to ensure compliance with the local, global procedures and appropriate regulations;- Perform Compliance in NSW and NT- Manage the inventory of the service parts;- Travel all around Australia to deliver the services at Customers facilities.ACHIEVEMENTS- Develop the growth revenue of the service department- Prioritise the emergencies and allocate the resources needed
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Senior Service Technician
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Sep 2015 - Present
- Installed, maintained and service of the Dental X-Ray Equipment (Cone Beam 3D Imaging, Extraoral Imaging, Intraoral Imaging DC) - Installed, maintained and service of the Intraoral Digital Imaging Plate System- Installed, maintained and service of the Software Solutions, onsite and remotely- Worked with Customer Relationship Management System (TSM, SimPro)- Coordinated with different stakeholders to assist the Customers (Sales, Technical Services, Customer Services, Logistics and Customers)- Performed the installation, maintenance and service to ensure compliance with the local and global procedures and appropriate regulations- Managed the inventory of the service parts- Traveled all around Australia to deliver the services at Customers facilities
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Alcon
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Switzerland
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Medical Equipment Manufacturing
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700 & Above Employee
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Field Service Engineer
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Sep 2012 - Mar 2015
- Installed, maintained and service of the Refractive Laser (Excimer and Femtosecond laser, Diagnostic equipments)- Installed, maintained and service of the Cataract Equipment (Phaco emulsification, Microscope, Diagnostic equipments)- Worked with Customer Relationship Management System (Siebel Salsa, JDE)- Coordinated with different stakeholders to assist the Customers (Sales, Technical Services, Customer Services, Logistics and Customers)- Performed the installation, maintenance and service to ensure compliance with the local and global procedures and appropriate regulations- Managed the inventory of the service parts- Travelled all around Australia to deliver the services at Customers facilities
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Field Service Engineer
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Nov 2008 - Sep 2012
- Installed, maintained and service of the Refractive Laser (Excimer and Femtosecond laser, Diagnostic equipments)- Worked with Customer Relationship Management System (Siebel Salsa, JDE)- Coordinated with different stakeholders to assist the Customers (Sales, Technical Services, Customer Services, Logistics and Customers)- Performed the installation, maintenance and service to ensure compliance with the local and global procedures and appropriate regulations- Managed the inventory of the service parts- Travelled all around France, Europe French Island and Africa to deliver the services at Customers facilities- Managed the training of users on Laser and diagnostic Devices- Assisted during usage of Laser and diagnostic Devices
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Topcon Healthcare Europe
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Netherlands
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Medical Equipment Manufacturing
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100 - 200 Employee
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Field Service Engineer
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Jan 2007 - Nov 2008
- Installed, maintained and service of the Refractive Laser (Excimer Diagnostic equipments)- Coordinated with different stakeholders to assist the Customers (Sales, Technical Services, Customer Services, Logistics and Customers)- Performed the installation, maintenance and service to ensure compliance with the local and global procedures and appropriate regulations- Managed the inventory of the service parts- Travelled all around France, French Island and Africa. - Installed, maintained and service of the Refractive Laser (Excimer Diagnostic equipments)- Coordinated with different stakeholders to assist the Customers (Sales, Technical Services, Customer Services, Logistics and Customers)- Performed the installation, maintenance and service to ensure compliance with the local and global procedures and appropriate regulations- Managed the inventory of the service parts- Travelled all around France, French Island and Africa.
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Field Service Engineer
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Aug 2000 - Jan 2007
- Installed, maintained and service of Surgical Laser (Excimer YAG, Green Diode, Erbium YAG)- Coordinated with different stakeholders to assist the Customers (Sales, Technical Services, Customer Services, Logistics and Customers)- Performed the installation, maintenance and service to ensure compliance with the local procedures and appropriate regulations- Managed the inventory of the service parts- Travelled all around France, Europe- Management and organisation of a team, planning and stock,- Training of surgeon ophthalmologist (French, Polish, Belgian, Albanese, Macedonians), and technicians (French, Polish),- Implementation of ISO regulation,
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Technician
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Jan 2000 - Aug 2000
- Assembled, Calibrated and checked of telecommunication unit (optical transponder) - Assembled, Calibrated and checked of telecommunication unit (optical transponder)
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Alcon
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Switzerland
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Medical Equipment Manufacturing
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700 & Above Employee
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Intership
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Jun 1998 - Jul 1998
Studied the Ultra short Laser pulse (50 femtosecondes) Studied the Ultra short Laser pulse (50 femtosecondes)
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Education
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1997 - 1999
College Victor Berard in Morez
Associate's Degree, Optics option Photonics -
1996 - 1997
Jean-Marc Boivin
High School, Math and biology
Community
