Olivier Nadolskis
CX Team Leader at Cobee- Claim this Profile
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Portugués Native or bilingual proficiency
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Francés Native or bilingual proficiency
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Español Native or bilingual proficiency
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Inglés Full professional proficiency
Topline Score
Bio
Stefany Vargas
Olivier is a very commited person, always willing to help me in order to make things happen. I work with him in several projects and had a great experience, i recommend strongly working with him.
Óscar Caballero Pozas
En el tiempo que he podido compartir con Oli, ha demostrado ser un excelente profesional que se esfuerza por hacer las cosas bien. Atento al detalle y siempre tratando de comprender la situación para dar lo mejor de sí. En lo personal, es un compañero con el que se puede contar. Siempre con buena actitud. Para mi sería todo un placer volver a poder currar contigo, mucha suerte allí donde vayas!
Stefany Vargas
Olivier is a very commited person, always willing to help me in order to make things happen. I work with him in several projects and had a great experience, i recommend strongly working with him.
Óscar Caballero Pozas
En el tiempo que he podido compartir con Oli, ha demostrado ser un excelente profesional que se esfuerza por hacer las cosas bien. Atento al detalle y siempre tratando de comprender la situación para dar lo mejor de sí. En lo personal, es un compañero con el que se puede contar. Siempre con buena actitud. Para mi sería todo un placer volver a poder currar contigo, mucha suerte allí donde vayas!
Stefany Vargas
Olivier is a very commited person, always willing to help me in order to make things happen. I work with him in several projects and had a great experience, i recommend strongly working with him.
Óscar Caballero Pozas
En el tiempo que he podido compartir con Oli, ha demostrado ser un excelente profesional que se esfuerza por hacer las cosas bien. Atento al detalle y siempre tratando de comprender la situación para dar lo mejor de sí. En lo personal, es un compañero con el que se puede contar. Siempre con buena actitud. Para mi sería todo un placer volver a poder currar contigo, mucha suerte allí donde vayas!
Stefany Vargas
Olivier is a very commited person, always willing to help me in order to make things happen. I work with him in several projects and had a great experience, i recommend strongly working with him.
Óscar Caballero Pozas
En el tiempo que he podido compartir con Oli, ha demostrado ser un excelente profesional que se esfuerza por hacer las cosas bien. Atento al detalle y siempre tratando de comprender la situación para dar lo mejor de sí. En lo personal, es un compañero con el que se puede contar. Siempre con buena actitud. Para mi sería todo un placer volver a poder currar contigo, mucha suerte allí donde vayas!
Experience
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CX Team Leader
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Dec 2022 - Present
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Ninety Nine
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Bulgaria
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Business Consulting and Services
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1 - 100 Employee
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Head Of Customer Experience
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Aug 2021 - Jan 2023
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CX Team Leader
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Sep 2020 - Aug 2021
Responsible for:. Managing the team. Automating processes. Definition and documentation of internal procedures. Scale preparation. HelpCenter and Self Service layers structure definition, creation and performance tracking. Integrating the department to the rest of the company. Increasing and improving customer service channels. Internally delivering customers contacts and behavior studies. Delivering above industry average perfomance results. Managing CX Tools and needs. Growth Promotions proposal, execution, tracking and improvement. Account Recovery Actions planning and leading. Tracking performance and initiating service improvement strategies. Bringing the “voice of the client” to the companies “radar”. Stores Reviews Management Show less
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CX & Growth Project Manager
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Mar 2020 - Sep 2020
Responsible for:. Setting the department basis (such as tools, implementations, staff recruiting and training) while working hand by hand with the CXO of the company. Proposing and executing multiple growth initiatives along the rest of the team. Defining KPIs and Internal Metrics as well as ensuring goal reaching
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Doofinder
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Spain
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Technology, Information and Internet
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100 - 200 Employee
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Business Development Manager
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Oct 2019 - Feb 2020
. B2B Sales for several corporate accounts. . E-Commerce platforms solutions implementation . Introducing DooFinder to partners as a Saas company, presenting improvement results on the internal site search for e-commerce and assisting on the implementation of the software. . B2B Sales for several corporate accounts. . E-Commerce platforms solutions implementation . Introducing DooFinder to partners as a Saas company, presenting improvement results on the internal site search for e-commerce and assisting on the implementation of the software.
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eBay
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United States
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Technology, Information and Internet
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700 & Above Employee
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Intl Key Account Manager - LATAM
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Mar 2018 - Oct 2019
Responsible for the Brazilian market before, during and after the 2018 FIFA World Cup in Russia.
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Intl Key Account Manager - EMEA
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Feb 2017 - Mar 2018
Responsible for several markets:. France. Switzerland. Belgium. Israel. Czech Republic. South Africa
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Intl Sales
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Sep 2016 - Feb 2017
Inbound sales through multiple channels and lead assignation for several markets and KAMs
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Europcar
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France
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Travel Arrangements
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700 & Above Employee
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Global Account Manager
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Jul 2016 - Sep 2016
Inbound sales for France and Eastern Europe. Inbound sales for France and Eastern Europe.
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Education
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Ceac
Community
