Experience

ING Belgium

• Belgium
• Financial Services
• 700 & Above Employee

• • Dec 2019 - Present

• • May 2012 - Present

  - Operational management of accounts and mandates for enterprises- Review of the End-to-End proces in order to increase our clients satisfaction and to reduce the Throughput time of our processes- New architecture Front Office/Back Office, review of in-process and incoming quality, increase of our Performance management maturity...A lot of very interesting challenges !

• • Oct 2015 - Dec 2019

  Responsible for the operational teams managing contracts for our Business customers :- Implementing and managing mandates on Business accounts- Onboarding of new mandate holders- Opening International accounts- Implementing Payments & Cash solutions- Implementing and managing Isabel channel- Implementing ING merchant services

• • Jul 2011 - May 2012

• • Dec 2008 - Jul 2011

  - People and Operational management- Improvement through Lean Six Sigma methodology- Following the ING Talent Management traject --> Vision and Strategy within the Payments organization



ING

• 1 - 100 Employee

• Circle Lead Successions, Seizures, Researches and Service Management Collection

  • Sep 2017 - Dec 2019

  Currently implementing the Agile Way of Working in the Operational Teams of my scope : creation and set up of Customer Loyalty Teams, self-organized teams of max 11 employees. Currently implementing the Agile Way of Working in the Operational Teams of my scope : creation and set up of Customer Loyalty Teams, self-organized teams of max 11 employees.



ING Non Life Belgium

• • Nov 2007 - Oct 2010

• • Feb 2005 - Nov 2007