Olivier Dondeyne
Customer Success Manager at ARPEDIO- Claim this Profile
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Dutch Native or bilingual proficiency
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English Full professional proficiency
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French Limited working proficiency
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Danish Professional working proficiency
Topline Score
Bio
Nathalie Hammering
I have had the pleasure of working with Oliver in his role as Customer Success Manager at ARPEDIO. And I valued our collaboration for a lot of reasons; just to mention a few: His dedication to serve and help the customers in their onboarding to ARPEDIO. Structuted in his approach, always well prepared and proactively following up to continuosly improve. And on top of that he’s just an awesome co-worker, helpful and kind - and great fun to work with. I would welcome any chance to work with Oli again.
Subhi Irshed
Olivier is one of the most thoughtful, kind and intelligent people I have worked with, during our 2 years professional collaboration, Olivier has shown strong and compassionate character with proactive attitude; during his time at MMW he developed, collaborated and executed on many strategic initiatives, always while ensuring looking out for other team members, creating a safe space for feedback and input. He quickly demonstrated himself as a reliable candidate to join the management team as Director of People, where he led a small team in People and Culture (HR) and introduced number of well received and executed initiatives. He was an instrumental asset to the growth of the organization. I believe Oliver is a valuable addition to any team and organization. MMW family misses you Olivier.
Nathalie Hammering
I have had the pleasure of working with Oliver in his role as Customer Success Manager at ARPEDIO. And I valued our collaboration for a lot of reasons; just to mention a few: His dedication to serve and help the customers in their onboarding to ARPEDIO. Structuted in his approach, always well prepared and proactively following up to continuosly improve. And on top of that he’s just an awesome co-worker, helpful and kind - and great fun to work with. I would welcome any chance to work with Oli again.
Subhi Irshed
Olivier is one of the most thoughtful, kind and intelligent people I have worked with, during our 2 years professional collaboration, Olivier has shown strong and compassionate character with proactive attitude; during his time at MMW he developed, collaborated and executed on many strategic initiatives, always while ensuring looking out for other team members, creating a safe space for feedback and input. He quickly demonstrated himself as a reliable candidate to join the management team as Director of People, where he led a small team in People and Culture (HR) and introduced number of well received and executed initiatives. He was an instrumental asset to the growth of the organization. I believe Oliver is a valuable addition to any team and organization. MMW family misses you Olivier.
Nathalie Hammering
I have had the pleasure of working with Oliver in his role as Customer Success Manager at ARPEDIO. And I valued our collaboration for a lot of reasons; just to mention a few: His dedication to serve and help the customers in their onboarding to ARPEDIO. Structuted in his approach, always well prepared and proactively following up to continuosly improve. And on top of that he’s just an awesome co-worker, helpful and kind - and great fun to work with. I would welcome any chance to work with Oli again.
Subhi Irshed
Olivier is one of the most thoughtful, kind and intelligent people I have worked with, during our 2 years professional collaboration, Olivier has shown strong and compassionate character with proactive attitude; during his time at MMW he developed, collaborated and executed on many strategic initiatives, always while ensuring looking out for other team members, creating a safe space for feedback and input. He quickly demonstrated himself as a reliable candidate to join the management team as Director of People, where he led a small team in People and Culture (HR) and introduced number of well received and executed initiatives. He was an instrumental asset to the growth of the organization. I believe Oliver is a valuable addition to any team and organization. MMW family misses you Olivier.
Nathalie Hammering
I have had the pleasure of working with Oliver in his role as Customer Success Manager at ARPEDIO. And I valued our collaboration for a lot of reasons; just to mention a few: His dedication to serve and help the customers in their onboarding to ARPEDIO. Structuted in his approach, always well prepared and proactively following up to continuosly improve. And on top of that he’s just an awesome co-worker, helpful and kind - and great fun to work with. I would welcome any chance to work with Oli again.
Subhi Irshed
Olivier is one of the most thoughtful, kind and intelligent people I have worked with, during our 2 years professional collaboration, Olivier has shown strong and compassionate character with proactive attitude; during his time at MMW he developed, collaborated and executed on many strategic initiatives, always while ensuring looking out for other team members, creating a safe space for feedback and input. He quickly demonstrated himself as a reliable candidate to join the management team as Director of People, where he led a small team in People and Culture (HR) and introduced number of well received and executed initiatives. He was an instrumental asset to the growth of the organization. I believe Oliver is a valuable addition to any team and organization. MMW family misses you Olivier.
Credentials
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Winning by Design - Prospecting Certification Course (P1)
Winning by DesignJun, 2021- Nov, 2024
Experience
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ARPEDIO
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Denmark
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Jan 2022 - Present
- Creating and executing Account Plans for existing SaaS customers - Identifying renewals, as well as upsell and cross-sell opportunities by understanding the needs of existing customers - Leading a strong user adoption by providing user trainings, health checks and being the first point of contact to the customer - Executing successful technical implementation and configuration of the SaaS tools - Troubleshooting of technical issues within SaaS tools and Salesforce - Creating and executing Account Plans for existing SaaS customers - Identifying renewals, as well as upsell and cross-sell opportunities by understanding the needs of existing customers - Leading a strong user adoption by providing user trainings, health checks and being the first point of contact to the customer - Executing successful technical implementation and configuration of the SaaS tools - Troubleshooting of technical issues within SaaS tools and Salesforce
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Templafy
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Denmark
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Software Development
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200 - 300 Employee
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Senior Enterprise Sales Development Representative
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Jun 2021 - Dec 2021
- Outbound outreach to sales-qualified leads through cold calling, email and LinkedIn- Achieved SDR performance of 140% of monthly quota- Generated over 1.000.000+ USD ARR of pipeline- Helped with the recruitment and onboarding of new SDRs
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Enterprise Sales Development Representative
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Oct 2020 - Jun 2021
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MMW (My M̵i̵l̵l̵e̵n̵n̵i̵a̵l̵ Mental Wellbeing)
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Denmark
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Mental Health Care
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1 - 100 Employee
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People and Organization
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Jul 2020 - Dec 2021
Millennial Mental Well-being is a non-profit startup with a vision to create a world where millennial mental well-being is valued, promoted, and encouraged. We aim to provide Millennial with appropriate tools and programs to prosper their mental well-being in an increasingly connected world. To realize our vision, we will be addressing three interconnected pillars of mental health: 1. De-stigmatize the misconception of mental health by increasing awareness of millennial mental well being 2. Identify what needs to be in place for millennial to be able to cope with the new reality fueled by an increasingly connected world 3. Identify how the workplace of tomorrow can cater to millennial mental well-being in an increasingly connected world. Focusing on the workplace as the first wave of this initiative. If you are passionate about mental well-being then follow us on our LinkedIn profile and reach out. Show less
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Atlas Copco
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Sweden
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Machinery Manufacturing
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700 & Above Employee
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HR Worker
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Mar 2019 - Nov 2019
Main areas: Onboarding and Orientation, Training, HRIS - Served as the prime contact for new hires during their onboarding process - Gave presentations on the company and its values - Trained new hires into using SAP SuccessFactors - Managed and streamlined HR databases to boost administrative efficiency - Coordinated communication between HR, IT and higher management during onboarding procedure - Promoted SAP SuccessFactors as a global, unified HR tool by encouraging use among employees, and by resolving their questions or problems Show less
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PSA Belgium
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Belgium
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Transportation, Logistics, Supply Chain and Storage
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300 - 400 Employee
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HR Administrator
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Aug 2018 - Sep 2018
Main areas: Administration, Health and Safety - Processed work accidents in compliance with labour law - Contacted victims for administrative support and psychological assistance Main areas: Administration, Health and Safety - Processed work accidents in compliance with labour law - Contacted victims for administrative support and psychological assistance
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Education
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2017 - 2019
Ghent University
Master's degree, Personnel Management and Industrial Psychology -
2014 - 2017
Ghent University
Bachelor's degree, Personnel Management and Industrial Psychology -
2013 - 2014
Erasmushogeschool Brussel
Audiovisual arts
Community
