Olivia Rainville
Sales Manager, East - Commerial Cargo at WestJet Cargo- Claim this Profile
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English Native or bilingual proficiency
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French Professional working proficiency
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German Professional working proficiency
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Japanese Limited working proficiency
Topline Score
Bio
Nathan Dakin
Olivia sets the standard for account management. She is always prepared, well researched and brings value to the discussion.
Nat Cooper MAICD
Olivia is a first class account executive. In the 2 years that we at Michael Hill have been working with her, Olivia's clear communication, ability to understand her customers' needs, and deliver on all requests that are fired her way have been second to none. Her focus and passion for her customers, and ability to remove internal roadblocks in delivering results for her customers is an admired trait within my team. As an account manager, Olivia does it all, including a recent late Friday personal delivery of an engagement ring to a Michael Hill customer in need. I would recommend Olivia to any organization whose central focus is their customer - she will not disappoint.
Nathan Dakin
Olivia sets the standard for account management. She is always prepared, well researched and brings value to the discussion.
Nat Cooper MAICD
Olivia is a first class account executive. In the 2 years that we at Michael Hill have been working with her, Olivia's clear communication, ability to understand her customers' needs, and deliver on all requests that are fired her way have been second to none. Her focus and passion for her customers, and ability to remove internal roadblocks in delivering results for her customers is an admired trait within my team. As an account manager, Olivia does it all, including a recent late Friday personal delivery of an engagement ring to a Michael Hill customer in need. I would recommend Olivia to any organization whose central focus is their customer - she will not disappoint.
Nathan Dakin
Olivia sets the standard for account management. She is always prepared, well researched and brings value to the discussion.
Nat Cooper MAICD
Olivia is a first class account executive. In the 2 years that we at Michael Hill have been working with her, Olivia's clear communication, ability to understand her customers' needs, and deliver on all requests that are fired her way have been second to none. Her focus and passion for her customers, and ability to remove internal roadblocks in delivering results for her customers is an admired trait within my team. As an account manager, Olivia does it all, including a recent late Friday personal delivery of an engagement ring to a Michael Hill customer in need. I would recommend Olivia to any organization whose central focus is their customer - she will not disappoint.
Nathan Dakin
Olivia sets the standard for account management. She is always prepared, well researched and brings value to the discussion.
Nat Cooper MAICD
Olivia is a first class account executive. In the 2 years that we at Michael Hill have been working with her, Olivia's clear communication, ability to understand her customers' needs, and deliver on all requests that are fired her way have been second to none. Her focus and passion for her customers, and ability to remove internal roadblocks in delivering results for her customers is an admired trait within my team. As an account manager, Olivia does it all, including a recent late Friday personal delivery of an engagement ring to a Michael Hill customer in need. I would recommend Olivia to any organization whose central focus is their customer - she will not disappoint.
Credentials
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Professional Enterprise Sales Certificate
edXMar, 2021- Nov, 2024 -
First Aid & CPR/AED Level C
Canadian Red CrossApr, 2014- Nov, 2024
Experience
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WestJet Cargo
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Canada
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Airlines and Aviation
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1 - 100 Employee
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Sales Manager, East - Commerial Cargo
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Jul 2023 - Present
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FedEx Express Canada
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Canada
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Freight and Package Transportation
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500 - 600 Employee
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Account Executive, Field Sales
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Sep 2021 - Jul 2023
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Strategic Development Account Executive, Business Sales
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Sep 2020 - Sep 2021
As a strategic development account executive focusing on small and medium-sized enterprises (SME) my primary focus in this role is to onboard new business. Through developing long-lasting relationships, understanding customer business goals and current pain points I provide custom FedEx solutions that align with my customer values to ensure SME success. Transitioning into this role in Q2, my drive and passion led me to achieve 116% goal attainment by Q3 and achieving 126% goal attainment for FY21. By leveraging internal and external relationships, negotiation skills, strong pipeline management skills, and call management skills, I am able to provide my customers with exceptional service and perform as a top leader in generating new revenue for the FedEx Canada Business Sales segment. Show less
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Account Executive, Business Sales
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Oct 2019 - Sep 2020
In this role, I grew a an $8M territory with up to $100,000 annual revenue per account through prospecting new business and cross selling existing customers. I developed an in-depth understanding of the full sales cycle at FedEx. In addition, I coach new team members on internal processes, industry standards, fact finding, strategic pitching, and negotiation to succeed in their role and contribute to team success.
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Teldon
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Canada
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Advertising Services
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1 - 100 Employee
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Inside Sales Specialist
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Sep 2018 - Oct 2019
As one of North America’s largest print marketing firms, Teldon is a leader in print marketing. With programs and partnerships in automotive, pharmacy, real estate and more Teldon provides businesses with tools to grow year over year. As a top sales representative I generated over $100,000 in sales revenue each month to exceed quarterly targets. In my first quarter, I achieved over 130% of my target and led the team each quarter thereafter. In this role, I focused on both lead generation and retention, primarily over the phone and in person at trade shows across the country. Show less
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RD Fitness
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Vancouver, Canada Area
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Independent Personal Trainer
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Jun 2014 - Aug 2019
I provided top of the line services and results to clients. As a certified ACE Personal Trainer and CanfitPro Personal Training Specialist I am confident in my skills to help clients achieve fitness goals at any level. In addition, I am also a Pre/Post Natal Specialist and Nutrition Specialist. As a small business owner, my role included much more than personal training. I developed marketing strategies, engaged with the community, managed customer development/relations and managed all sales. Show less
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Education
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Harvard Business School Online
Certificate in Power and Influence for Positive Impact, Complete -
Harvard Business School Online
Certificate in Data Science Principles, Complete -
Harvard Business School Online
Certificate in Negotiation Mastery, Pass -
The University of British Columbia
Bachelor of Arts (B.A.), Sociology & German (double major) -
International Christian University
Certificate of Japanese Proficiency, Japanese Language