Experience

London Computer Systems

• United States
• Software Development
• 300 - 400 Employee

• Implementation Consultant II

  • May 2023 - Present

  Cincinnati, Ohio, United States

• Implementation Consultant

  • Apr 2022 - Jun 2023

  Cincinnati, Ohio, United States



Hamilton County School Districts

• Substitute Teacher

  • Feb 2022 - Apr 2022

  Cincinnati, Ohio, United States -Routinely partnered with three school districts for grades K-6, for substitute teaching opportunities, both planned and day-of assignments -Execute lesson plans provided by teacher ensuring students are understanding material by adjusting teaching style based on grade level and perceiving student comprehension while maintaining order in the classroom



Paycor

• United States
• Software Development
• 700 & Above Employee

• Implementation Consultant

  • Sep 2021 - Jan 2022

  -Coordinated new client’s implementation by transitioning human resource and payroll software, including data configuration, system utilization and client training as part of a large scale and fast paced acquisition -Partnered with non-client facing teams to ensure data and system are setup to allow smooth payroll processing while keeping project stakeholders and clients up to date on the project status -Delivered efficient, structured software trainings to clients to ensure effective use… Show more -Coordinated new client’s implementation by transitioning human resource and payroll software, including data configuration, system utilization and client training as part of a large scale and fast paced acquisition -Partnered with non-client facing teams to ensure data and system are setup to allow smooth payroll processing while keeping project stakeholders and clients up to date on the project status -Delivered efficient, structured software trainings to clients to ensure effective use of platform; investigated and offered customized suggestions with system limitations while documenting the process in Salesforce -Organized networking events for Paycor associates; served as a member of the Employee Resource Group Young Professionals on the Engagement Committee, and a member of Adopt a Class

• Customer Advocate

  • Apr 2019 - Sep 2021

  Cincinnati, Ohio -Delivered personalized customer support for Paycor payroll software including troubleshooting and solving complex issues in the system or providing alternative solutions to specific situations -Facilitated new hire onboarding and training efforts, including leading training and roleplaying sessions, while enforcing the Paycor guiding principles and encouraging their personal success -Balanced a caseload of email communication, incoming phone calls, and scheduled conference calls with… Show more -Delivered personalized customer support for Paycor payroll software including troubleshooting and solving complex issues in the system or providing alternative solutions to specific situations -Facilitated new hire onboarding and training efforts, including leading training and roleplaying sessions, while enforcing the Paycor guiding principles and encouraging their personal success -Balanced a caseload of email communication, incoming phone calls, and scheduled conference calls with clients while prioritizing payroll urgent cases and deescalating clients when necessary, using Salesforce to fully document each interaction



Metal Supermarkets

• Canada
• Mining
• 100 - 200 Employee

• Senior Customer Service Representative

  • May 2018 - Mar 2019

  Cincinnati, Ohio -Provided superior service to customer base via telephone, email, fax, and walk-in, specializing in helping Spanish speaking customers who would otherwise struggle to find the material they need -Quoted and sold metal to companies and individuals both on account terms and immediate collection, organizing logistics to source hard to find materials efficiently and deliver them to the customer quickly -Supported planned sales targets by maintaining stock control, gross margins and managing… Show more -Provided superior service to customer base via telephone, email, fax, and walk-in, specializing in helping Spanish speaking customers who would otherwise struggle to find the material they need -Quoted and sold metal to companies and individuals both on account terms and immediate collection, organizing logistics to source hard to find materials efficiently and deliver them to the customer quickly -Supported planned sales targets by maintaining stock control, gross margins and managing cost budget Show less



Z Place for Wine & Cheese

• Event Manager

  • Jun 2018 - Sep 2018

  Montgomery, Ohio -Created and managed the monthly wine subscription service including designing the initial survey and selecting wines based on the customer preference -Worked with outside organizations to plan and execute events at the space for up to 35 people -Maintained a clean and tidy workspace for gift basket production and an organized and easy to navigate wine room for easy customer selection



Carey Exempted Village School

• Substitute Teacher

  • Dec 2017 - May 2018

  Carey, Ohio -Followed plans outlined by teacher to ensure students are learning required material and participating -Completed long term substitute teaching assignment for 4th grade which included accompanying the class on the 4th grade field trip -Kept order in the classroom and out of the classroom while ensuring the class was on time to special activities, lunch and recess



Spanglish Exchange

• Argentina
• Events Services
• 1 - 100 Employee

• Program Coordinator and English Teacher

  • Feb 2017 - Dec 2017

  Buenos Aires, Greater Buenos Aires, Argentina -Organized and managed weekly cultural and language exchange events with up to 50 participants while directing numerous volunteers -Planned and delivered English lessons to individual and group classes daily. Prepared lessons to meet the needs of all learners at ability levels ranging from true beginner to advanced -Promoted the organization at various events for international students new to Buenos Aires, giving important information about the organization and offering suggestions about… Show more -Organized and managed weekly cultural and language exchange events with up to 50 participants while directing numerous volunteers -Planned and delivered English lessons to individual and group classes daily. Prepared lessons to meet the needs of all learners at ability levels ranging from true beginner to advanced -Promoted the organization at various events for international students new to Buenos Aires, giving important information about the organization and offering suggestions about life in Buenos Aires -Provided proofreading and translation services Show less



University of Cincinnati

• United States
• Higher Education
• 700 & Above Employee

• Graduate Student Assistant

  • Aug 2014 - Aug 2016

  UC International Services Cincinnati, OH -Planned and implemented large-scale social and cultural programming for international students -Developed, maintained, and supervised IPALs program, a program that aims to better connect international and American students at UC; mentor student leaders in the event planning process and oversee small-scale social and cultural programming for students -Interacted with international students daily at the IPALs Help Desk; advised students on matters relating to life at UC and general life… Show more -Planned and implemented large-scale social and cultural programming for international students -Developed, maintained, and supervised IPALs program, a program that aims to better connect international and American students at UC; mentor student leaders in the event planning process and oversee small-scale social and cultural programming for students -Interacted with international students daily at the IPALs Help Desk; advised students on matters relating to life at UC and general life in the US while listening closely for their recent triumphs and failures to assess how UC International could help them thrive

• UC International Programs Summer Intern

  • May 2015 - Aug 2015

  University of Cincinnati, International Programs -Provided the creative leadership and coordinated the complete rewrite and redesign of the 26 page “UC International’s Guide to Study Abroad” including all predeparture handbook information by developing written material, editing, designing the layout and working within campus branding and publications guidelines -Managed student caseload for assistant director via Terra Dotta/Studio Abroad, advising students in person, by email, and phone regarding program details, travel, and… Show more -Provided the creative leadership and coordinated the complete rewrite and redesign of the 26 page “UC International’s Guide to Study Abroad” including all predeparture handbook information by developing written material, editing, designing the layout and working within campus branding and publications guidelines -Managed student caseload for assistant director via Terra Dotta/Studio Abroad, advising students in person, by email, and phone regarding program details, travel, and culture -Inspired prospective study abroad students by delivering “First Timer Info Sessions” twice a week, which involved giving information about the office and recommending potential programs and destinations