Client Services Coordinator

• Aug 2022 - Present

Executive Assistant (maternity leave contract)

• Feb 2021 - Jul 2021

FMCG Sales Operations | Executive Assistant

• Jul 2020 - Dec 2020

- Operations coordination- Sales process creation & enforcement- Contract management support - Invoicing facilitation - HubSpot operations- Sales forecasting support - BD team sales support

Executive Assistant | Receptionist

• Jul 2018 - Dec 2020

- Executive Assistance - Diary management - Expense management - Coordination of staff travel - Coordination and support for internal & client events- New starter induction support- Agenda & presentation preparation- Office maintenance- Maintenance of meeting rooms- Meeting and greeting of clients- Maintenance of office supplies- Receiving and transferring of phone calls- Coordination of mail, deliveries & couriers- Ad-hoc assistance - Assistance to the Human Resource Department - HubSpot sales administration support- BD sales support- Operations assistance- Process improvement - Team and relationship building

Office Administrator

• Aug 2015 - Dec 2017

- Onboarding and offboarding administration processes and support- Answering and directing incoming calls- Maintenance of meeting rooms- Meeting and greeting of clients- Executive support to senior management - Diary and travel (domestic & international) management for the CEO, APAC- Coordination of travel and internal & external events (quarterly town halls, marketing events, executive leadership team offsite meetings, senior management meetings and company social events)- Management of office equipment (printers, video conference units, fleet of staff mobile phones & laptops)- IT assistance- Ad-hoc assistance - Management of filing system- Maintenance of office supplies- Coordination of mail, deliveries & couriers- Process improvement of operations procedures - Assistance to the Marketing department (company monthly newsletter, flyer's for events, business card orders, company shirt & merchandise distribution and LinkedIn updates)- Assistance to the Human Resource Department (creating company CV's, data entry of prospective employee detail, calendar bookings for interviews)

Administrative Assistant

• May 2012 - Aug 2015

- Monthly invoicing management (sales forecasting and issuing of invoices to clients)- Liaising with senior stakeholders to ensure monthly budgets were met- Drafting of proposals for projects for senior management, engineers and draftsperson and issuing to clients- Process improvement procedures, ensuring a high level of Quality Assurance is achieved by the company- Training, supervising & delegating of tasks to junior administrators within the administration team- Maintenance and updating of company CVs & Capability Statements- Coordination of travel for staff- Maintenance of the company filing and archiving system- Relief to Reception for receiving & transferring of phone calls- Meeting & greeting of clients, while establishing strong client relationships and responding to client enquiries- Minute taking and distribution for weekly company meeting - Coordination of couriers- Oversee the maintenance of office supplies- Setting up and maintaining of meeting rooms- Administrative assistance to the engineers & directors

Receptionist | Office Assistant

• May 2010 - May 2012

- Receiving and transferring of phone calls- First point of contact for client liaison- Meeting & greeting of clients, while establishing strong client relationships and responding to client enquiries- Minute taking and distribution for weekly company meeting - Sorting and distribution of incoming & outgoing mail- Coordination of couriers- Maintenance of office supplies- Setting up and maintaining meeting rooms- Administrative assistance to the engineers & directors- Maintain the company filing and archiving system