Conveyancing Legal Assistant

• Jun 2022 - Present

Triage Advisor

• Oct 2021 - Jun 2022

Bar Staff

• Aug 2019 - Jun 2022

- Advising and assisting customers- Effectively resolving customer concerns, queries and complaints- Maintaining a strong customer focus and delivering good service - Developing time management and organisation skills while studying and working weekends- Running the day to day functions of the bar- opening/closing duties, ensuring stock levels were maintained - Reconciled the cash flow at the end of the working day: following detailed financial procedures

Administrative Assistant

• Jul 2020 - Nov 2020

- Utilised Microsoft Office and Excel skills to carry out general duties, such as administration and managing finances- Contacted prospective new clients to increase potential sale leads and develop new relationships - Utilised Microsoft Office and Excel skills to carry out general duties, such as administration and managing finances- Contacted prospective new clients to increase potential sale leads and develop new relationships

Legal Work Experience

• Sep 2020 - Oct 2020

- Improved practical understanding of legal issues, including commercial law, probate matters, contentious trust and charity law - Drafted client advice, developing written communication skills- Created concise case notes providing a clear record of action and advice- Researched areas of the law relevant to the client’s matter and interpreted legal documents - Demonstrated listening skills to ascertain the client's needs and extract key information- Explained complex legal information to clients in a clear and concise manner

Counter Assistant

• Aug 2018 - Aug 2019

- Confidently engage with members of the public; dealing with a range of customer queries, ensuring a high level of customer service and developing interpersonal skills - Worked effectively as part of a team, providing sufficient service in a demanding and busy environment - Confidently engage with members of the public; dealing with a range of customer queries, ensuring a high level of customer service and developing interpersonal skills - Worked effectively as part of a team, providing sufficient service in a demanding and busy environment