Account Manager

• Oct 2023 - Present

Social Media Manager

• Sep 2023 - Present

Assistant Manager

• Apr 2015 - Sep 2023

Mentored employees and instructed management on complex sales, technical issues, and customer concerns, handled money, food, and beverages in a quick-turnover, high pressure environment, delegated tasks to specific employees based on individual knowledge and strengths, completed monetary transaction reports by recording the sales earned within the day and stating any discrepancies. Mentored employees and instructed management on complex sales, technical issues, and customer concerns, handled money, food, and beverages in a quick-turnover, high pressure environment, delegated tasks to specific employees based on individual knowledge and strengths, completed monetary transaction reports by recording the sales earned within the day and stating any discrepancies.

Social Media Marketing Manager - Pitt Campus Recreation

• Dec 2021 - Aug 2023

Photographed and edited intramural sports, fitness classes, and recreational facilities using Adobe software. Maintained consistent community outreach of over 11,200 followers across all social media channels. Comprised biweekly wellness and recreation newsletters sent to over 30,100 subscribers. Managed student employees by overseeing and approving content creation, photography, and graphic design.

Customer Service Associate

• Aug 2022 - Apr 2023

Assist Pitt Athletics patrons via phone and email with customer support using Paciolan and Salesforce software.

SEO Content Strategist Intern

• Mar 2023 - May 2023

Conducted technical audits on client websites to ensure link responsiveness and optimal consumer reach. Created monthly Google Business Profile listings for 15+ clients to promote webpages and services. Optimized client website pages by utilizing BrightEdge and Google Analytics to implement primary keywords. Implemented local business and FAQ Schema, meta titles and descriptions, and internal links on webpages. Conducted technical audits on client websites to ensure link responsiveness and optimal consumer reach. Created monthly Google Business Profile listings for 15+ clients to promote webpages and services. Optimized client website pages by utilizing BrightEdge and Google Analytics to implement primary keywords. Implemented local business and FAQ Schema, meta titles and descriptions, and internal links on webpages.

Brand Ambassador

• Feb 2023 - May 2023

Created high-quality photo and video content to promote Saxby’s food and beverages to students on-campus and via Instagram and TikTok. Created high-quality photo and video content to promote Saxby’s food and beverages to students on-campus and via Instagram and TikTok.

Dove Ambassador

• Jan 2023 - Mar 2023

My duties included creating high-quality video content surrounding new product launches to build brand affinity on campus and virtually. Through surveys and market research I assisted in informing Dove’s marketing strategies, specially to Gen Z aged consumers. My duties included creating high-quality video content surrounding new product launches to build brand affinity on campus and virtually. Through surveys and market research I assisted in informing Dove’s marketing strategies, specially to Gen Z aged consumers.

Clinique on Campus Student Ambassador

• Aug 2022 - Dec 2022

Creating high-quality video content for new product launches, building brand affinity with college students by hosting on-campus events and activities, informing Clinique's marketing strategies and future products through ongoing surveys and market research. Creating high-quality video content for new product launches, building brand affinity with college students by hosting on-campus events and activities, informing Clinique's marketing strategies and future products through ongoing surveys and market research.

Campus Influencer

• Aug 2022 - Dec 2022

Produced photo and video content to promote Samsung’s products to University of Pittsburgh students while conducting biweekly research reflecting on previous strategies utilized and assess user engagement. Produced photo and video content to promote Samsung’s products to University of Pittsburgh students while conducting biweekly research reflecting on previous strategies utilized and assess user engagement.

New Member Advisor

• Sep 2022 - Nov 2022

Advised PNMs on professional development topics such as internships, resume review, and classwork. Mentored members specifically in the realm of marketing while acting as a resource for questions and concerns

Director Of Public Relations

• Nov 2021 - Aug 2022

Highlighted individual brother accomplishments and upcoming internships via Instagram and LinkedIn and promoted AKPsi to all of Pitt Business’s Instagram and Facebook followers to attract potential new members.

Content Marketing Intern

• Jun 2022 - Aug 2022

Composed blog posts for internal marketing initiatives, designed weekly newsletters consisting of marketing articles and social media trends for a team of 30, utilized social listening tools such as Netbase and Sprout Social to assist with monthly client reports, assisted in composing copy for client editorial calendars. Composed blog posts for internal marketing initiatives, designed weekly newsletters consisting of marketing articles and social media trends for a team of 30, utilized social listening tools such as Netbase and Sprout Social to assist with monthly client reports, assisted in composing copy for client editorial calendars.

Campus Ambassador

• May 2021 - Dec 2021

Supported local and national marketing initiatives through relatable student-centered social media posts, spread brand awareness throughout campus using various marketing tactics with team members, planned and executed creative projects for Gopuff via involvement in the community and through social media, infused Gopuff into the student lifestyle through coordination of dynamic campus events and giveaways. Supported local and national marketing initiatives through relatable student-centered social media posts, spread brand awareness throughout campus using various marketing tactics with team members, planned and executed creative projects for Gopuff via involvement in the community and through social media, infused Gopuff into the student lifestyle through coordination of dynamic campus events and giveaways.

Social Media Manager

• May 2021 - Sep 2021

Modernized the small business’s social media presence to reach and engage millennial audiences, increased personal communication with inquiring customers via direct messages on Instagram and Facebook, filmed and edited DIY coffee and tea recipes on TikTok to promote product sales, engaged and networked with suppliers at the 2021 AmericasMart Atlanta Gift Show as a buyer, compared markup, wholesale, and freight pricing between several companies to identify maximum profit points.

Retail Associate

• Jun 2020 - Sep 2021

Provided positive customer service experiences to both regular and new customers in person and via telephone, familiarized myself with 150 loose-leaf tea descriptions and 30 coffee blends to provide expert recommendations.

Marketing Intern

• Aug 2018 - Jun 2019

Crafted website pages via WordPress, designed Facebook posts, and sent out emails via MailChimp, maximized community outreach by scheduling 3-10 posts per week on several community websites, cultivated sponsorships with related and partnering organizations to enhance marketing objectives, tracked ticket sales via Groupon and Google Sheets and sent confirmation emails to theatre patrons. Crafted website pages via WordPress, designed Facebook posts, and sent out emails via MailChimp, maximized community outreach by scheduling 3-10 posts per week on several community websites, cultivated sponsorships with related and partnering organizations to enhance marketing objectives, tracked ticket sales via Groupon and Google Sheets and sent confirmation emails to theatre patrons.