Addiction/Mental Health Counsellor

• Aug 2019 - Present

Provide client-centered care from a harm reduction approachFacilitate successful service navigation for clients through empowerment and/or advocacyShare in the provision of Entry / First Contact / Intake ServicesProvide assessment, treatment planning, referral, advocacy, preliminary case management, community treatment and education as appropriate to persons who have concerns about their own substance use or someone else’s. Facilitate community treatment groups including psychoeducational groups on relapse prevention, post-acute withdrawal, and community resources.Manage and meet targets for a clinical caseload and maintain direct service requirements.Manage indirect services and administrative duties.Health Outreach Mobile Engagement pilot project street outreach supporting individuals struggling with homelessness, addiction, and mental health concerns through supplying harm reduction equipment, referrals, and brief support

Intern

• Apr 2019 - Aug 2019

Life Skills Worker

• Oct 2020 - Dec 2020

Coach

• Nov 2018 - Apr 2019

Worked with both large and small groups of customers to facilitate learning axe throwing.Coached customers one-on-one to improve skills and adapt throwing to personal qualities.Spoke to large and small groups of people to teach technique and encourage safety. Worked with both large and small groups of customers to facilitate learning axe throwing.Coached customers one-on-one to improve skills and adapt throwing to personal qualities.Spoke to large and small groups of people to teach technique and encourage safety.

Grounds and Maintenance Summer Student

• Jun 2018 - Aug 2018

Worked autonomously with self-motivation to improve quality of museum buildings and exhibits.Educated guests about museum, its contents, and Lambton County history.Maintained knowledge about and gave directions to other local businesses and services. Worked autonomously with self-motivation to improve quality of museum buildings and exhibits.Educated guests about museum, its contents, and Lambton County history.Maintained knowledge about and gave directions to other local businesses and services.

Customer Service Associate

• Jun 2017 - Apr 2018

Responsible for assisting customers to locate products and services.Facilitated transactions with students and faculty.Provided information to customers about other university services. Responsible for assisting customers to locate products and services.Facilitated transactions with students and faculty.Provided information to customers about other university services.

Proshop Attendant/Server/Bartender

• Apr 2017 - Oct 2017

Responsible for booking and organizing tee times as well as creating score cards, cleaning, and providing customer service to members.Followed recipes to prepare and serve high quality meals. Responsible for booking and organizing tee times as well as creating score cards, cleaning, and providing customer service to members.Followed recipes to prepare and serve high quality meals.

Hostess

• Sep 2015 - Apr 2017

Responsible for receiving take-out orders, seating customers, catering events, and clearing tables.Worked with difficult and unsatisfied customers to give the best service possible. Responsible for receiving take-out orders, seating customers, catering events, and clearing tables.Worked with difficult and unsatisfied customers to give the best service possible.

Leisure and Life Skills Summer Student

• Jul 2016 - Sep 2016

Worked with clients who had severe mental health issues, concurrent disorders, and dual diagnosis to improve healthy leisure activities through art, games, and gym attendance as well as daily life skills.Facilitated group sessions where clients engaged in both leisure activities and learned life skills such as attending a restaurantUpdated client records in Client Record Management System Worked with clients who had severe mental health issues, concurrent disorders, and dual diagnosis to improve healthy leisure activities through art, games, and gym attendance as well as daily life skills.Facilitated group sessions where clients engaged in both leisure activities and learned life skills such as attending a restaurantUpdated client records in Client Record Management System

Sales Associate and Manager

• Jun 2014 - Sep 2016

Worked with and managed co-workers of various demographics.Diffused heated situations with difficult customers. Worked with and managed co-workers of various demographics.Diffused heated situations with difficult customers.