Manager, Customer Success

• Jun 2022 - Present

Founder | Principal Consultant

• Jan 2022 - Present

Senior Customer Success | CRM Specialist

• Oct 2018 - Apr 2022

- Act as a trusted partner and advocate for customers on use-case, value propositions, and product functionalities. -Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs -Optimize existing processes within the company and actively enhance all Customer Success initiatives Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company - Actively collaborate with cross-functional teams (e.g. Sales, Product, Marketing, Services). Show less

Special Events Manager

• Jan 2017 - Jan 2022

- Help in creating, organizing and implementing new events and promotions. - Market and promote upcoming events through social media platforms, newspaper publications etc. - Manage and update attendee list for future events, record ticket sales and establish event attendance projections. - Help in creating, organizing and implementing new events and promotions. - Market and promote upcoming events through social media platforms, newspaper publications etc. - Manage and update attendee list for future events, record ticket sales and establish event attendance projections.

Client Relationship Manager

• Mar 2017 - Oct 2018

- Develop and execute innovative consumer and partnership outreach to promote company growth and profitability. - Create literature that details software and services for product promotion, as well as accelerator and grant applications. - Handle meeting schedules, take detailed meeting notes, create meeting briefinds and log meeting information into company files. - Manage and oversee client files to ensure the accuracy of information and the accessibility of critical information. - Consult with product development personnel on product specifications such as design, color or packaging. Show less

VITA/ TCE Intern

• Jan 2017 - Apr 2018

- Complete IRS-approved training and satisfy advanced certification requirements. - Provide high-quality tax assistance for community members with low and moderately-low incomes. - Interview clients and evaluate relevant documents to determine income, deductions and allowable credits. - Acquaint clients with further financial services avaliable at Champlain Valley Office of Economic Opportunity. - Complete IRS-approved training and satisfy advanced certification requirements. - Provide high-quality tax assistance for community members with low and moderately-low incomes. - Interview clients and evaluate relevant documents to determine income, deductions and allowable credits. - Acquaint clients with further financial services avaliable at Champlain Valley Office of Economic Opportunity.

Vice President of Public Relations

• Nov 2016 - Jan 2018

- Coordinated and supervised the Chapter's largest officer team and served as the head of the Crisis Response Team. -Successfully orchestrated events with budgets up to $12,000 and up to 500 attendees.-Developed personal dataset of venue details by conducting active venue research and communicating constantly with restaurants, hotels, cruise lines and ski resorts in and around the Burlington Area.- Oversaw the implementation of all public relations efforts both external and internal. - Created and maintained all social media sites and chapter websites.- Sought out opportunities to promote the organization through various media outlets and publications.- Ensure that all chapter operations and brand promotions are purpose driven and in accordance with all governing documents. Show less

Philanthropy Chair

• Nov 2015 - Jan 2017

- Main intermediary between the chapter and philanthropic partner: St. Jude Children's Research Hospital.- Planned all fundraising opportunities, secured event sponsors and coordinated member involvement.- Designed and implemented educational programming to further motivate our chapter’s philanthropic efforts.- Received Unselfish Leadership Award in 2016 at Tri Delta’s National Conference in Dallas, Tx. - Represented chapter at National Leadership Conference in Memphis TN, Dallas TX, and Phoenix AZ. Show less

Recreation Counselor

• Jun 2014 - 2016

-Provided child supervision for children ages 4-14; Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system. -Planned weekly theme days; purchased all related materials/ decorations, and organized and implemented schedule. -Oversaw social media accounts. -Implemented creative, but clear social media content that kept current parents informed while, promoting Truro -Provided child supervision for children ages 4-14; Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system. -Planned weekly theme days; purchased all related materials/ decorations, and organized and implemented schedule. -Oversaw social media accounts. -Implemented creative, but clear social media content that kept current parents informed while, promoting Truro

PR and Marketing Manager

• Nov 2014 - Sep 2015

Info: UVM Rallython is a year long fundraising event that culminates in a 12 hour Dance Marathon. Proceeds benefit the UVM Children's Hospital through Children's Miracle Network. -was responsible for all internal and external communication -negotiations with our local sponsors -delegated the material released on our social media platforms. https://www.facebook.com/RALLYTHON https://twitter.com/RALLYTHON https://instagram.com/RALLYTHON Info: UVM Rallython is a year long fundraising event that culminates in a 12 hour Dance Marathon. Proceeds benefit the UVM Children's Hospital through Children's Miracle Network. -was responsible for all internal and external communication -negotiations with our local sponsors -delegated the material released on our social media platforms. https://www.facebook.com/RALLYTHON https://twitter.com/RALLYTHON https://instagram.com/RALLYTHON