Experience

Carters | OshKosh Bgosh

• 200 - 300 Employee

• Customer Service Lead

  • Nov 2017 - Present

  •Coordinate, manage, and execute the proper procedures for the opening of the store as an entrusted key holder.•Oversee and authorize customer/employee returns, exchanges, employee sales, discretion discounts.•Assure the completion of all point of sale transactions and proper control of cash/media at the register, inclusive of opening registers and counting/closing register drawers.•Assist guests with all customer assistance related questions and issues, providing quality feedback… •Coordinate, manage, and execute the proper procedures for the opening of the store as an entrusted key holder.•Oversee and authorize customer/employee returns, exchanges, employee sales, discretion discounts.•Assure the completion of all point of sale transactions and proper control of cash/media at the register, inclusive of opening registers and counting/closing register drawers.•Assist guests with all customer assistance related questions and issues, providing quality feedback and problem-solving solutions.•Train and certify new employees on the proper standards and procedures of store operations.•Manage the completion of assigned task of subordinate employees, ensuring the proper upkeep of merchandise and facilities. Show more Show less