Olivia Sendelbach

Motor Vehicle Representative at New York State Department of Motor Vehicles
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Contact Information
us****@****om
(386) 825-5501
Location
Bronx, New York, United States, US

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Credentials

  • Social and Behavioral Research - Basic/Refresher
    CITI Program
    Sep, 2021
    - Nov, 2024

Experience

  • New York State Department of Motor Vehicles
    • United States
    • Government Administration
    • 100 - 200 Employee
    • Motor Vehicle Representative
      • Mar 2023 - Present

      - Patiently greet, listen, and verbally communicate with about 35-50 customers per shift to establish and maintain a positive interaction with new and returning customers. - Multi-task using DMV procedure and computer software tools ( Wise, Compass, AKTS) to identify/examine client personal information, scan/handle federal documents, ensure information accuracy, and enter customer information into the computer database to issue valid state documents to clients daily. - Organize and direct customers in an hourly high-volume environment by using Qmatic system, DMV centered terminology, and effective time management skills to decrease client wait-time and increase customer experience. Show less

  • The Front Street Social Club
    • Berea, Ohio, United States
    • Social Media Manger Intern
      • May 2021 - Dec 2021

      - Created daily content using Instagram, and Facebook tools for business social media channels to increase popularity and traffic into the restaurant. - Monitored monthly follows, likes, comments, shares, and direct messages by analyzing business reports to track customer satisfaction and increase restaurant ratings. - Created daily content using Instagram, and Facebook tools for business social media channels to increase popularity and traffic into the restaurant. - Monitored monthly follows, likes, comments, shares, and direct messages by analyzing business reports to track customer satisfaction and increase restaurant ratings.

  • Baldwin Wallace University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Peer Advisor, Career Services
      • Aug 2020 - May 2021

      -Advised student resumes, cover letters, internship applications, and work study opportunities using career tools: PathwayU, What Can I Do With This Major? Handshake, and LinkedIn to enhance peer career readiness. - Used Google Sites, Microsoft Teams, and Zoom to conduct monthly interviews with alumni, and share resourceful career information via blog-writing to promote peer career-readiness. -Advised student resumes, cover letters, internship applications, and work study opportunities using career tools: PathwayU, What Can I Do With This Major? Handshake, and LinkedIn to enhance peer career readiness. - Used Google Sites, Microsoft Teams, and Zoom to conduct monthly interviews with alumni, and share resourceful career information via blog-writing to promote peer career-readiness.

  • Krispy Kreme
    • Food and Beverage Services
    • 700 & Above Employee
    • Shift Processor
      • Jul 2017 - Jul 2020

      - Provided customer service in a fast-paced working environment daily to maintain customer satisfaction. - Applied basic mathematical skills daily to cash-out several customers at a time to maintain proper money management, efficiency, and growth of company sales. - Maintained cleanliness of the shop at the beginning, middle, and end of each day to provide aesthetic appeal of the shop, and continued effort of food and safety regulations for consumers. - Provided customer service in a fast-paced working environment daily to maintain customer satisfaction. - Applied basic mathematical skills daily to cash-out several customers at a time to maintain proper money management, efficiency, and growth of company sales. - Maintained cleanliness of the shop at the beginning, middle, and end of each day to provide aesthetic appeal of the shop, and continued effort of food and safety regulations for consumers.

  • The Exponent
    • United States
    • Newspaper Publishing
    • 1 - 100 Employee
    • Staff Writer
      • Aug 2018 - May 2020

      - Wrote and produced several timely articles relating to on-campus and off-campus community events bi-weekly to be published in print and online versions to keep staff, students, and faculty informed about on-going campus culture. - Used oral and written communication to conduct and interviews with staff, students, and faculty or community members through virtual conferencing applications to produce fact-based and relevant information for bi-weekly articles. - Attended weekly meetings to divide tasks and article assignments amongst team members to create a cohesive, efficient, and organized work environment. Show less

Education

  • Baldwin Wallace University
    Bachelor of Arts - BA, Communication and Media Studies
    2018 - 2022
  • Firestone High School
    GED, International/Global Studies
    2014 - 2018

Community

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