Experience

Galley

• Strategic Management Services

• Customer Success Manager

  • Dec 2022 - Present

  • Serving as the primary contact and managing new customer onboarding for a Global portfolio of Enterprise/Mid-Market accounts. • Forms highly trusted, consultative relationships with external stakeholders. • Measures and manages customer health, driving product adoption to support successful outcomes and contact expansion/renewal. • Provides analysis of customer data and product adoption trends. • Lead product training and develop customer-facing training materials including… Show more • Serving as the primary contact and managing new customer onboarding for a Global portfolio of Enterprise/Mid-Market accounts. • Forms highly trusted, consultative relationships with external stakeholders. • Measures and manages customer health, driving product adoption to support successful outcomes and contact expansion/renewal. • Provides analysis of customer data and product adoption trends. • Lead product training and develop customer-facing training materials including Learning Modules and Help Center articles. • Provide support to resolve product related questions and issues. • Serve as the voice of the customer by surfacing key trends, feature requests and bug reports to product and engineering to influence the product roadmap. Show less



HUB International

• United States
• Insurance
• 1 - 100 Employee

• Health & Performance Consultant

  • Aug 2020 - Dec 2022

  San Diego, California, United States ‣Partner with executive leadership to develop tactical and strategic corporate health & wellbeing programs to improve employee experience, meet business objectives, DEI&B initiatives, and increase overall health & wellbeing. ‣Advise corporate and executive leadership on industry best practices, trends, and compliance regulations. ‣Utilize health promotion and behavior change science to tailor wellbeing programs to individual organizations and meet employee needs. ‣Leverage industry… Show more ‣Partner with executive leadership to develop tactical and strategic corporate health & wellbeing programs to improve employee experience, meet business objectives, DEI&B initiatives, and increase overall health & wellbeing. ‣Advise corporate and executive leadership on industry best practices, trends, and compliance regulations. ‣Utilize health promotion and behavior change science to tailor wellbeing programs to individual organizations and meet employee needs. ‣Leverage industry data to craft tactical and strategic 36-month plans for large-scale wellbeing program implementation for global organizations. ‣Maintain partnerships with aligned vendors and service providers within all pillars of wellbeing, staying abreast on trends and sharing curated vendor options based on organization need, budget, and initiatives. ‣Lead and manage new vendor implementations, contract negotiations, through implementation. ‣Design & Iterate- develop program evaluation metrics to measure impact year over year with recommend next steps for future program iteration and growth. Show less



Healthy Dining

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Program Manager & Project Manager

  • Sep 2018 - Mar 2020

  San Diego, California ‣Led cross-functional product research & development teams to create innovative technology solutions to enhance restaurant dining experiences for users with specific nutrition, medical, and lifestyle needs. ‣ Drove focus across departments by establishing objectives, documenting clear requirements, monitoring data, and communicated progress to stakeholders. ‣ Created monthly market reports and business strategies based on customer segment-specific value propositions to drive future… Show more ‣Led cross-functional product research & development teams to create innovative technology solutions to enhance restaurant dining experiences for users with specific nutrition, medical, and lifestyle needs. ‣ Drove focus across departments by establishing objectives, documenting clear requirements, monitoring data, and communicated progress to stakeholders. ‣ Created monthly market reports and business strategies based on customer segment-specific value propositions to drive future product directions. ‣ Translated business goals from Product, Marketing, and Design into focused tasks for each team. ‣ Integrated market research and user segmentation into product requirements to enhance user conversion and satisfaction. ‣ Facilitated relationship development & management between research team, health care providers, and community members. ‣ Created and led interactive training sessions to establish best practices for onboarding, analysis, and product prioritization for B2B2C customer needs. Product Manager- Diabetes Health App Study- NIH, Healthy Dining ‣ Managed product development process from ideation & prototype phase through execution, shipped app on time and on budget. ‣ Led accessibility function with the design team to enhance the user experience. ‣ Designed surveys, focus group guides, and user feedback for future iterations of product. ‣ Incorporated user research, quantitative data analysis, and technical constraints to determine roadmap for new releases. ‣ QA tested all releases and new features to mitigate business risks and ensure a cohesive user experience. ‣ Developed educational programs to support user success and increase app adoption among key demographics.

• Culinary & Research Dietitian

  • Sep 2018 - Mar 2020

  San Diego, California, United States ‣ Performed nutrition analysis & allergen identification for national restaurant brands. ‣ Generated ingredient statements and nutritional information according to the Federal Food Labeling Regulations using ESHA Genesis R&D software. ‣ Developed efficient nutrition database management processes to expedite projects and enhance employee experience. ‣ Initiated and maintained strong, long-lasting relationships with clients and ensured all questions and needs were met. ‣ Directed… Show more ‣ Performed nutrition analysis & allergen identification for national restaurant brands. ‣ Generated ingredient statements and nutritional information according to the Federal Food Labeling Regulations using ESHA Genesis R&D software. ‣ Developed efficient nutrition database management processes to expedite projects and enhance employee experience. ‣ Initiated and maintained strong, long-lasting relationships with clients and ensured all questions and needs were met. ‣ Directed National Institutes of Health-funded research study through implementation, analysis, and reported summary of results and findings. ‣ Co-wrote phase II randomized control trial grant proposal to further examine the effects of technology on health. ‣ Successfully hired and onboarded new employees.



The National Institutes of Health

• United States
• Biotechnology Research
• 700 & Above Employee

• I-Corps Team Program Director

  • Apr 2019 - Jun 2019

  ‣ Directed executive team in an accelerated NIH business commercialization and strategy certification course. ‣ Overhauled company strategy & created business model canvas using a hypothesis-driven method of customer/stakeholder discovery (50+ interviews) with strategic partners, potential customers, and other stakeholders for shift into corporate wellness space. ‣ Completed weekly presentations, interviews, and business projections to assist with the generation of a sound and sustainable… Show more ‣ Directed executive team in an accelerated NIH business commercialization and strategy certification course. ‣ Overhauled company strategy & created business model canvas using a hypothesis-driven method of customer/stakeholder discovery (50+ interviews) with strategic partners, potential customers, and other stakeholders for shift into corporate wellness space. ‣ Completed weekly presentations, interviews, and business projections to assist with the generation of a sound and sustainable business model using an iterative approach. ‣ Created procedures to implement innovative business procedures and strategies into daily responsibilities across teams. Show less



San Diego Va Health Care Syst

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Dietetic Resident

  • Aug 2017 - Jun 2018

  Greater San Diego Area Completed a rigorous 41-week dietetic internship with a medical nutrition therapy focus at a high acuity, a 296-bed medical center with 7 outpatient clinics. ‣ Clinical: 22-week rotation in medicine/surgery, spinal cord injury, long-term care, critical care/ICU, weight management/bariatric, ambulatory care, diabetes/metabolic, renal/dialysis, home-based primary care, residential treatment facility, oncology, and NICU. ‣ Inpatient & Outpatient Full Coverage: Completed staff relief in… Show more Completed a rigorous 41-week dietetic internship with a medical nutrition therapy focus at a high acuity, a 296-bed medical center with 7 outpatient clinics. ‣ Clinical: 22-week rotation in medicine/surgery, spinal cord injury, long-term care, critical care/ICU, weight management/bariatric, ambulatory care, diabetes/metabolic, renal/dialysis, home-based primary care, residential treatment facility, oncology, and NICU. ‣ Inpatient & Outpatient Full Coverage: Completed staff relief in oncology nutrition, long-term care, spinal cord injury, telehealth, and outpatient primary care clinic with a focus on geriatrics. ‣ Food Service: 2 months of food service and clinical management rotations in the medical center kitchen. ‣ Community Nutrition: 5 weeks of community nutrition rotations with San Diego Health and Human Services, WIC, and Vista Unified School District. ‣ The Nutrition Care Process: Effectively utilized to assess, diagnose, intervene, monitor, and evaluate patients. ‣ Nutrition-Focused Physical Exams -Conducted to determine nutrition status and collaborated with interdisciplinary medical teams to promote coordination of care. ‣ Counseling & Education: Utilized motivational interviewing techniques with patients and families to relay medical nutrition therapy recommendations for a variety of disease states including diabetes, cancer, wound healing, obesity, cardiac disease, and malnutrition. ‣ Evaluative Research: Conducted study to determine the effect of outpatient oral nutrition supplements on weight status in a veteran population. ‣ Workshops & Classes: Created nutrition curriculum for and instructed veterans of varying ages and disease states. Taught interactive and engaging nutrition education classes to participants enrolled in drug and alcohol rehabilitation program, WIC, weight loss program, diabetes prevention, post-bariatric surgery, and diabetes management. Show less



Virginia Tech

• United States
• Higher Education
• 700 & Above Employee

• Graduate Research Assistant

  • May 2016 - May 2017

  Blacksburg, VA ‣ Organized, planned, and executed research study examining the capacity of inter-agency relationships and partnerships needed for a successful collaborative health promotion community program. ‣ Developed and taught undergraduate level nutrition classes using comprehensive lesson plans and presentations tailored to various learning types. Actively engaged classroom and provided a safe space to learn, question, and develop. ‣ Authored thesis titled “Determination of Domains and Factors of… Show more ‣ Organized, planned, and executed research study examining the capacity of inter-agency relationships and partnerships needed for a successful collaborative health promotion community program. ‣ Developed and taught undergraduate level nutrition classes using comprehensive lesson plans and presentations tailored to various learning types. Actively engaged classroom and provided a safe space to learn, question, and develop. ‣ Authored thesis titled “Determination of Domains and Factors of a Capacity Building Framework that Support a Collaborative Fruit and Vegetable Prescription Program”. Show less



VCE Family Nutrition Program

• Nutrition Education Intern

  • May 2015 - Aug 2015

  Blacksburg, Virginia ‣ Educated people on SNAP benefit doubling program to increase their purchasing power of healthy foods at local farmers markets. ‣ Produced dynamic educational lessons and demonstrations utilizing local seasonal produce from purveyors on-site at Montgomery County farmers markets. ‣ Showcased simple, delicious and accessible recipes that engaged and empowered community members to increase active participation in their health, well-being, and the SNAP program with supportive nutrition and… Show more ‣ Educated people on SNAP benefit doubling program to increase their purchasing power of healthy foods at local farmers markets. ‣ Produced dynamic educational lessons and demonstrations utilizing local seasonal produce from purveyors on-site at Montgomery County farmers markets. ‣ Showcased simple, delicious and accessible recipes that engaged and empowered community members to increase active participation in their health, well-being, and the SNAP program with supportive nutrition and economic best practices. Show less



VCE Family Nutrition Program Farmacy Garden

• Garden Coordinator

  • May 2015 - Aug 2015

  Christiansburg, Va ‣ Assisted in managing garden operations and participant activities at community garden to support the space as a hub for engagement, participation, learning and growth. ‣ Interacted with community members on-site and offered instruction and demonstrations of weeding, planting and harvesting best practices to connect community members to the true source of their food, increasing their own health and overall wellness. ‣ Invited and connected with local participants by creating a… Show more ‣ Assisted in managing garden operations and participant activities at community garden to support the space as a hub for engagement, participation, learning and growth. ‣ Interacted with community members on-site and offered instruction and demonstrations of weeding, planting and harvesting best practices to connect community members to the true source of their food, increasing their own health and overall wellness. ‣ Invited and connected with local participants by creating a welcoming, comfortable environment as well as conducted outreach to local WIC office. ‣ Intentionally provided a more appealing display of the garden’s produce for recipients of the program and their children, enticing their participation in the garden. Show less

• Undergraduate Research Assistant

  • Aug 2014 - May 2015

  Blacksburg, Virginia ‣ Edited food and health economics textbook for a professor of community nutrition. ‣ Created the citations library based on the references provided and formatted chapters per publisher mandated standards. ‣ Ensured all information was clear, concise and properly cited. Created and maintained EndNote citation library to be sent directly to the publisher.

• FoodPro Database Assistant

  • May 2014 - Aug 2014

  Blacksburg, Virginia ‣Maintained and updated nutrition database (FoodPro) nutrition facts and allergen information for all food products served in Virginia Tech dining halls by communicating directly with supplier/manufacturer to verify ingredients.