Experience

Lydia

• France
• IT Services and IT Consulting
• 100 - 200 Employee

• Care Team Lead (B2B & B2C)

  • Nov 2021 - Present

  On both B2B and B2C scopes, I manage a team of 8 Care Specialists.

• Customer Care Expert B2B

  • Jun 2021 - Nov 2021

  Operational Manager of Lydia Pro Customer Care (B2B) since August 2018. - Team management - Process and training materials structuration and creation - Project management - Analysis of users’ feedbacks and proposition of operational improvements - Bugs escalation

• Customer Care Specialist B2B

  • Aug 2018 - Jun 2021

  - Multilingual care of users by e-mail, phone and social media - Account validation (KYB) and on-boarding of new users - Product presentation to future professional leads - Compiling statistical reports for Direct Selling groups - Participation in technical tests – beta, prod and preprod testing



Promise Consulting Inc

• France
• Market Research
• 1 - 100 Employee

• Junior Market Research Analyst

  • Feb 2018 - Aug 2018

  6 months internship in a Paris based consulting group - specialized experience in the world of luxury, cosmetics and perfumes. - Conducting quantitative and qualitative market research ; - Analyzing studies' results ; - Organizing, managing and analyzing consumers' meetings ; - Translating marketing materials (English and Chinese) ; - Schedule management. 6 months internship in a Paris based consulting group - specialized experience in the world of luxury, cosmetics and perfumes. - Conducting quantitative and qualitative market research ; - Analyzing studies' results ; - Organizing, managing and analyzing consumers' meetings ; - Translating marketing materials (English and Chinese) ; - Schedule management.



Océanopolis

• France
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Tourist Office Advisor

  • Jul 2016 - Aug 2016

  Summer job handling the tourist information office in Océanopolis, the most famous aquarium in France. - Promoting Brest city and its region (English, German and Spanish) ; - Advising tourists about activities considering their wishes and needs ; - Managing stocks. Summer job handling the tourist information office in Océanopolis, the most famous aquarium in France. - Promoting Brest city and its region (English, German and Spanish) ; - Advising tourists about activities considering their wishes and needs ; - Managing stocks.



COTRI China Outbound Tourism Research Institute

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• Marketing and Partnerships Assistant

  • Jan 2016 - Jun 2016

  6 months internship in COTRI, a German based Chinese institute specialized in Chinese outbound tourism. - Support in the creation of digital and printing marketing materials (English and Chinese) ; - Support in the publishing of the COTRI Market Report - Spring 2016 edition (China's Outbound Tourism Market) ; - Communication and business development between COTRI and its partners, the COTRI Country Partners : establishments of 3 new strategic partnerships ; - Organization of the… Show more 6 months internship in COTRI, a German based Chinese institute specialized in Chinese outbound tourism. - Support in the creation of digital and printing marketing materials (English and Chinese) ; - Support in the publishing of the COTRI Market Report - Spring 2016 edition (China's Outbound Tourism Market) ; - Communication and business development between COTRI and its partners, the COTRI Country Partners : establishments of 3 new strategic partnerships ; - Organization of the 2016 CTW Award (Chinese Tourist Welcome Award) - recognized as the most important quality sign for the international Chinese outbound market: promotion, application process, presentation to the Jury Committee ; - Organization and management of team meetings' schedules for big events (e.g. ITB Berlin). Show less 6 months internship in COTRI, a German based Chinese institute specialized in Chinese outbound tourism. - Support in the creation of digital and printing marketing materials (English and Chinese) ; - Support in the publishing of the COTRI Market Report - Spring 2016 edition (China's Outbound Tourism Market) ; - Communication and business development between COTRI and its partners, the COTRI Country Partners : establishments of 3 new strategic partnerships ; - Organization of the… Show more 6 months internship in COTRI, a German based Chinese institute specialized in Chinese outbound tourism. - Support in the creation of digital and printing marketing materials (English and Chinese) ; - Support in the publishing of the COTRI Market Report - Spring 2016 edition (China's Outbound Tourism Market) ; - Communication and business development between COTRI and its partners, the COTRI Country Partners : establishments of 3 new strategic partnerships ; - Organization of the 2016 CTW Award (Chinese Tourist Welcome Award) - recognized as the most important quality sign for the international Chinese outbound market: promotion, application process, presentation to the Jury Committee ; - Organization and management of team meetings' schedules for big events (e.g. ITB Berlin). Show less