Experience

Scene Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Product Support Analyst

  • Sep 2021 - Present

  Responsible for all Helpdesk tickets and inquiries using Service Cloud. Assist customers, end-users and internal team with Tech support via phone, email and zoom. Identify, diagnose and escalate issues as necessary while providing interim solutions. Qualify bugs and requests for the product team, working closely with them to stay up to date on the latest improvements as well as notify them of any issues. Use data from Salesforce to identify areas of improvement for product and submit to team.

• COVID-19 Engagement Specialist

  • Feb 2021 - Sep 2021

  Provided tech support for customers using the app. Reviewed submissions, vaccination records and responded to chats within app.

• Contact Tracer and Enrollment Specialist

  • Dec 2020 - Feb 2021

  Contacted a list of 30 or more people a day that were exposed to a probable or positive case of COVID-19 to review public health guidance, safety tips, monitoring recommendations and quarantine protocol. Gathered information about contact’s exposure to COVID-19.Determined whether a contact was a probable case by using Columbus Public Health jurisdiction guidelines, symptom onset and test results. Enrolled patients into emocha medical adherence application for symptoms monitoring.



All For The Pet

• United States
• Automation Machinery Manufacturing

• Retail Sales Supervisor

  • Jul 2018 - Dec 2020

  Manage the store in the owners absence including responsible for opening, closing the store and supervising other employees Care for animals boarding in the store as well as the animals for saleProvide customers with up to date knowledge on the brands and goods they purchased Manage the store in the owners absence including responsible for opening, closing the store and supervising other employees Care for animals boarding in the store as well as the animals for saleProvide customers with up to date knowledge on the brands and goods they purchased



Fuzzymates Pet Care

• Pet Care Associate

  • Jun 2017 - Jul 2018

  Managed a tight pet care schedule for clientsProvide medication to animals in needEstablish relationships with clients and their pets, including providing health information of pets to families Managed a tight pet care schedule for clientsProvide medication to animals in needEstablish relationships with clients and their pets, including providing health information of pets to families



Eastport Yacht Center

• Assistant Manager

  • Jun 2017 - Jul 2018

  Managed daily operations of marina including overnight, transient and live-aboard customers Established positive relationships with coworkers and customers Sold marina slips, ranging from monthly to annual contracts Received payments via Quickbooks Managed daily operations of marina including overnight, transient and live-aboard customers Established positive relationships with coworkers and customers Sold marina slips, ranging from monthly to annual contracts Received payments via Quickbooks



Ise America

• United States
• Consumer Services
• 1 - 100 Employee

• Animal and Food Science Intern

  • Jun 2016 - Jul 2016

  Cross departmental analysis - tracking and identifying cracked egg problemsConstructed sanitation and production improvements between facilitiesObserved quality control and HACCP procedures specific to the packaging departmentComposed presentations for the training department concerning the importance of OSHA guidelines Cross departmental analysis - tracking and identifying cracked egg problemsConstructed sanitation and production improvements between facilitiesObserved quality control and HACCP procedures specific to the packaging departmentComposed presentations for the training department concerning the importance of OSHA guidelines



University of Delaware

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Feb 2015 - May 2015

  Calculated and compared growth rates of the Heritage line and commercial line of broilersAnalyzed growth, performance, body compositionPresented the collected data and nutrition history of chickens

• Research Assistant

  • Jan 2015 - Jan 2015

  Testing efficacy of foam disinfectant Used IBV surrogate virus for Porcine Epidemic Diarrhea VirusAssisted with coupon testing protocol, inoculation of eggs as well as candling of eggs prior to inoculation



Dunkin Donuts

• Food and Beverage Services
• 700 & Above Employee

• Cashier/Barista

  • May 2014 - Aug 2014

  Made drinks, took orders, worked cash register, cleaned store and resolved customer issues Made drinks, took orders, worked cash register, cleaned store and resolved customer issues



Eastport Yacht Center

• Assistant Manager Intern

  • Sep 2013 - Aug 2014

  Managed daily operations of marina including overnight, transient and live-aboard customersEstablished a positive relationship with co-workers and clients Managed daily operations of marina including overnight, transient and live-aboard customersEstablished a positive relationship with co-workers and clients



Assisted Living Well Compassionate Care, LLC

• Kitchen Staff

  • Jun 2010 - Aug 2011

  General cleaning and food transporting. Resolved issues with patients suffering with Alzheimer's disease. General cleaning and food transporting. Resolved issues with patients suffering with Alzheimer's disease.