Salesforce Consultant

• Jul 2022 - Present

Salesforce System Admin

• Aug 2019 - Jul 2021

Salesforce System Admin- Designed scalable solutions to improve business processes leveraging Salesforce and other cloud-based tools- Responsible for all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, and public groups- Managed Salesforce configuration and communicated changes, including: Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reportsFundraising- Utilized Pardot email marketing to engage employees; built engagement studio to manage campaigns- Developed parameters to identify key prospects for gift giving & networking throughout multiple territories. Data migration and management- Translated conceptual needs into functional requirements in a clear manner that was comprehensible to developers/project team to ensure a smooth migration from Raiser’s Edge to Salesforce platform.- Identified pertinent KPIs & developed insights via reporting analysis & dashboard managementProcessing- Automated gift giving system to decrease processing time by 50% & enhance reporting accuracy.- Created and automated a system for generating over 250 Thank You and Acknowledgement letters weekly, lead to enhanced customer relations and tax documentation.

Community Affairs Intern

• Jan 2019 - Jul 2019

- Coordinated and photographed employee-based volunteer events - Created digital content and coordinated with Social Media Lead, to produce an effective posting schedule for the internal social media platform.- Managed ads, logos, and attendees, information with charities, event planners, and graphic designers.- Contributed to a place on the Dow Jones Sustainability World Index and was voted top 100 places to work, due to the efforts of the community affairs team. - Attended the Association of Corporate Citizenship Professionals conference, then presented Diversity and Inclusion insights to the entire communications department.

Customer Experience Coordinator

• Oct 2017 - Jan 2019

- Developed associates to become leaders in obtaining TJX Rewards Credit Cards within the district, and maintained a 1% saturation rate.- Trained over 40 associates on registers, company culture, and customer service.- Strategically maintained displays based on sales data and analytics - Developed associates to become leaders in obtaining TJX Rewards Credit Cards within the district, and maintained a 1% saturation rate.- Trained over 40 associates on registers, company culture, and customer service.- Strategically maintained displays based on sales data and analytics

Global Communications Intern

• Jul 2015 - Jan 2016

- Engineered an all-inclusive and modular sales tool presentation, in collaboration with 4 regional communication teams that became the global standard in training sales & marketing teams.- Produced marketing assets including case studies, photos and instruction training manuals that were widely used in corporate communications, resulted in enhanced engagement with major external customers (Diageo, PepsiCo, TFE, and AB InBev).- Implemented and managed a centralized library of resources, presentations, and photos.

Marketing Intern

• Jun 2013 - Aug 2013

- Conducted customer research via interviews, ethnographic visits, surveys that were used to drive new sales resource tools. - Produced six videos that were used by sales; for customer engagements and trade show events. - Refined website copy in order to better promote and explain product line to customers - Conducted customer research via interviews, ethnographic visits, surveys that were used to drive new sales resource tools. - Produced six videos that were used by sales; for customer engagements and trade show events. - Refined website copy in order to better promote and explain product line to customers