Olivia Otieno

Communications Officer at Lightup Impact
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Contact Information
us****@****om
(386) 825-5501
Location
Nairobi, Nairobi County, Kenya, KE
Languages
  • French Elementary proficiency
  • English Full professional proficiency
  • Luo (Kenya and Tanzania) Native or bilingual proficiency

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Credentials

  • Content Marketing: Newsletters
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Interpersonal Communication
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Salesforce Essential Training
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Satellite Internet and Communications: Fundamentals
    LinkedIn
    Sep, 2022
    - Nov, 2024

Experience

  • Lightup Impact
    • Austria
    • Non-profit Organizations
    • 1 - 100 Employee
    • Communications Officer
      • Aug 2023 - Present

      My roles: Coordinate Lightup Impact website, event, and donor communications Update website content on a regular basis Manage customer relationships with donors, community members, partners, and other stakeholders via emails or distribution of digital communication assets (articles, reports, web features, newsletters) Manage and regularly update customer relationship management (CRM) system on Hubspot Coordinate workshops on capacity building and skills development for grassroots organizations in East Africa Coordinate and create content for the Lightup Impact blog (writing, editing, and soliciting articles) and event page Coordinate and create a communications and marketing strategy for Lightup Impact annual conference Coordinate the design and publishing of communications materials aimed at our donors, partners, and the general public (e.g. annual reports, policies, and impact reports) Travel up to 4 days/month to lead workshops or document visits with non-governmental organizations in Kenya, Uganda, Rwanda, and/or Tanzania Show less

  • UNHCR, the UN Refugee Agency
    • Switzerland
    • International Affairs
    • 700 & Above Employee
    • Private Sector Partnerships (Africa)- Donor Care Intern
      • Sep 2022 - Apr 2023

      My roles Support responding to donor emails on Salesforce in a timely and effective manner. Help ensure an accurate and up to date donor database is maintained at all times. Assist in responding to donors in a timely manner. Keep abreast with upcoming emergencies and assist in creating content to be shared with donors such as updates on emergencies, monthly newsletters. Assist in collecting email assets – including images, statistics, and human-interest stories relevant to specific emergencies/email asks in accordance to the content calendar. Assist in analyzing email performances and provide input on how to grow/maintain donor numbers. Assist in content review and compilation for digital advertising. Support post-campaign result reporting. Show less

  • Radio Africa Group
    • Kenya
    • Broadcast Media Production and Distribution
    • 300 - 400 Employee
    • Business Journalist
      • Jan 2022 - Aug 2022

      My successes Ensure that all stories are provided in a timely way. Provide analytical and predictive biashara news that go beyond the routine daily news. Stay connected with the business community, bodies, and personalities and build consultative partnerships and sources for business news and keep abreast of the latest trends in the industry. Uphold a storyfiling style that shows libel awareness and ensure zero cases of libel suits caused by megligence or partisanship. Check facts properly, verify source and check for fair balance, right of response and factualness. Ensure that all stories have all relevant details and background. Ensure that no stories are submitted with spelling and grammar errors. Ensure that there is outstanding, timely, accurate, and compelling biashara content on print, radio, television and digital and that our platforms are the first to produce any emerging stories and top stories. Ensure all information is loaded on converge from the start of an assignment to the end and to add relevant metadata to all stories. Provide audio for radio, real-time content for the websites and where possible video footage and indepth biashara story for print. Attend all assigned business events, conferences, and other meetings and provide coverage and analysis as is required, and ensure follow-ups are thereafter done. Show less

  • National Museum of Kenya
    • Nairobi, Kenya
    • Attache
      • Mar 2021 - May 2021

      I was in the public relations department. My successes 1. Updating client database 2. Writing stories for the Quarterly newsletter and other publications 3. Creating posters and dummy website with NMK information 4. Writing articles on events attended,press releases and stories on the same. 5. Follow up with Curators for the service charter revision 6. Brochure distribution 7. Follow up on invoices and receipts for payments made for booking of venues. 8. Administrative duties 9. Event organization 10. Customer care 11. Updating calendar of events Show less

Education

  • Alliance Française- Nairobi, Kenya
    French Language and Literature, A2
    2022 - 2022
  • Jomo Kenyatta University of Agriculture and Technology
    Bachelor's Degree in Corporate communication and management, Business/Corporate Communications
    2018 - 2022

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