Nursery Teaching Assistant

• Jun 2023 - Present

Technical Program Manager

• Feb 2021 - Jul 2022

 Sorted project initiation requests translating them into comprehensive waterfall project plans for delivery stakeholders, aiming to expedite the initiation to the planning phase. Worked alongside two technical programme managers, working backwards internal customer requirements and standards, involved in planning IT and AV infrastructure projects, creating waterfall project plans, and then handing them over to internal and external delivery stakeholders. Engaged in retrospective project reviews and audits for planning and delivery process improvement. Show less

Network Infrastructure Engineer

• Aug 2019 - Feb 2021

 Provided 1st, 2nd and 3rd line IT Services to 7000+ customers onsite and across EMEA; in addition to three subsidiary sites, Twitch, IMDB and Elemental. Implemented changes to the largest weekly onboarding of new hires in Europe (ranging between 50 and 175 user’s p/w), generating the use of over 4000 devices annually culminating in over £4M in costs.  Delivered asset retrieval project over COVID-19 saving £900k from potential losses due to terminated employees. Increased customer satisfaction score of 5% by researching behavioural patterns via Tableau & creating animated infographic videos for the helpdesk TV teaching self-help solutions to common issues whilst waiting in the queue.  Revived storage space at the help desk; committed to improving workflow and standardising a new SOP for laptops needing to be re-imaged. Show less

Digital Marketing Assistant

• May 2018 - Mar 2019

 Created Infographics and digital assets for social channels and automated them using Hootsuite.  A brand representative for industry events and panel talks.  Wrote copy/articles for online publication.  Created Infographics and digital assets for social channels and automated them using Hootsuite.  A brand representative for industry events and panel talks.  Wrote copy/articles for online publication.

Customer Service Associate

• Nov 2017 - Feb 2019

· Ticketing – Using CMS (Central Management System) to print daily tickets for product display. · Gap Scanning – Identifying gaps in stock as seen on the shop floor. · Price Checking – Checking product prices daily in accordance with CMS, printing new tickets if needed. · Tills/Self-Checkout Supervision – Cash handling. · Customer Service – Providing excellent customer service by complying with the service level agreement. · Stock Delivery – Stock Delivery and confirming documentation of stock received relative to policy and procedure. · Click and Collect – Management of Click and Collect. · D.E.F – Stock Rotation, Reductions, Facing up and Transferring products to other stores. Show less

Social Media Manager & Receptionist

• Jun 2017 - Apr 2018

 Orchestrated business-critical digital assets like legislative documents and standardised operating procedures for future employees.  Delivered an email marketing campaign using Mail Chimp promoting discounts, offers and events.  Leveraged my passion for content creation to produce infographics and content using DSLR photography/videography & Adobe Premier Pro.  Automated content schedule on Hootsuite for Instagram & Facebook.  Analysed data sets provided by Instagram, Facebook & YouTube.  Used A/B testing on Instagram to determine the best marketing funnel for customer conversion. Show less

Intern & Receptionist

• Jan 2016 - Apr 2017

· Welcomed visitors face-to-face as well as over the phone. · Attended to enquiries via omnichannel communication. · Maintained the area of reception as well as adjacent spaces. · Facilitate between reception and studio manager. · Taking messages and relaying them to the appropriate stakeholder intended. · Booking studio hire · Class registration and taking payments. · Actioned daily reports. · Visual Merchandising · Social media marketing – Posting videos of daily classes and promoting upcoming events via Instagram, Twitter and Facebook. · Actioned and processed invoices to the choreographers on–site. Show less