Experience

Cpl Technology Contractor Solutions

• Ireland
• Staffing and Recruiting
• 1 - 100 Employee

• Payroll Official

  • Apr 2019 - Present



Health Service Executive

• Hospitals and Health Care
• 700 & Above Employee

• Financial Administrator

  • Jun 2017 - Present

  • Managing and preparing all Hospital staff and Clonskeagh Catering staff payroll returns for submission to HSE Central Payroll Office; intrinsic knowledge of pay scales, individual contracts (porters), increments and relationship to general public sector agreements. Maintain excellent working relationships and communication with Central Payroll Office.• Handling hospital finance via management of Invoicing; ability to use SAP for all stages of Invoicing, including tracking missing invoices and payment dates. (Purchase to pay process). • Creating, managing and maintaining large database recording all agency employment and spend within CCNU and Clonskeagh Catering. This information is prepared for the purposes of review by Head of Finance for Social Care and also assists with month end accruals • Assisting Unit Manager with bank duty including cash handling and bookkeeping • Assisting Unit Manager with monthly accrual preparation • Distributing patient comfort money ensuring compliance with Patient Private Property guidelines.• Re-hauling of client files; compliance & data protection measures in place.• Allocating & arranging of client contracts of care, including service payment details & accounts.• Liaising frontline with Residents & Resident families in highly sensitive & astute manner.• Participating in all mandatory training including fire training, safe guarding, infection control, data protection and Children First.• Taking minuets and participating in the Local Quality Safety and Risk Committee.• Entering of Incident Reports on HSE NIMS system ensuring all vital information has been recorded. This also involves maintaining good relationships with CNM’s and Directors of Nursing. • Covering front of house and switchboard duties as required. Show less

• Homecare package Administrator

  • Aug 2016 - Jun 2017

  • Thorough knowledge of eligibility& terms and conditions.• Sufficient understanding of clinical procedures in order to handle queries.• Managing of telephone queries /complaints.• Organisation of approved packages through letters to clients with close eye on finer details. • Use of SAP in handling invoicing through Purchase Orders and Payment.

• Administrative Assistant to Director of Nursing

  • Aug 2016 - Jun 2017

  • Preparation of HIQA auditing checklists to meet deadline; risk assessments.• Design & compose full complaints booklet for use in resident/ relative information pack.• Assemble information packs in compliance with HIQA standards.• Design of leaflets to inform of Safeguarding procedures/ safety measures/ organised meetings & events.• Re-haul Nursing personnel files to meet HIQA standards; track missing documents & follow-up.• Record Nursing staff annual sick leave record with new Excel document. • Any other secretarial duties as required Show less



Bray Institute of Further Education

• Bray

• Sound Engineering

  • Sep 2015 - May 2016



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Top Customer Care Advisor

  • Feb 2015 - Jun 2015

  Handling queries/complaints from top 1% of UK Business customers. Providing quality guidance to improve sales displays on site. Tracking policy updates and ensuring comprehensive communication on updates to business customers. Maintaining Quality checks on all processed deals. Handling queries/complaints from top 1% of UK Business customers. Providing quality guidance to improve sales displays on site. Tracking policy updates and ensuring comprehensive communication on updates to business customers. Maintaining Quality checks on all processed deals.



Arvato Systems

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Transaction Specialist

  • Aug 2012 - Jan 2015

  Implementing high-quality and compliance measures on all licensing transactions. Full knowledge of program rules and price guidelines. Ensuring adequate and eloquent communication with all Microsoft Partners- handling complaints/ queries. Maintaining Quality checks on all processed deals. Billing orders with knowledge of compliance and date guidelines. Handling credit and rebill requests. Assessment of partner/customer contracts and thorough knowledge of contract amendments. Show less



CPM Ireland

• Ireland
• Retail
• 100 - 200 Employee

• Eircom Retail Sales Administrator

  • Sep 2011 - Aug 2012

  Managing Eircom products & services in diverse range of Retail stores nationally. Tracking sales to increase &improve quality; ensuring sales are processed efficiently &successfully. Completing & evaluating weekly reports on sales in drive for new sales campaigns. Thorough knowledge in Eircom technical systems; ability to administer systems & handle technical queries. Providing sales support for agents in a range of areas. Managing Eircom products & services in diverse range of Retail stores nationally. Tracking sales to increase &improve quality; ensuring sales are processed efficiently &successfully. Completing & evaluating weekly reports on sales in drive for new sales campaigns. Thorough knowledge in Eircom technical systems; ability to administer systems & handle technical queries. Providing sales support for agents in a range of areas.



Eirim: The National Assessment Agency Ltd.

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• Clerical Assistant

  • Mar 2011 - Jun 2011

  Coordinated and managed dates/locations of assessments. Liaised with schools &clients to track background information in preparation for assessments. Handled queries via phone; connected with schools & parents to ensure expectations have been met. Responsible for input of background information in all psychological reports. Tracked invoices and managed dispatch of reports. Assisted in production of material for CCET training scheme run by Eirim. Coordinated and managed dates/locations of assessments. Liaised with schools &clients to track background information in preparation for assessments. Handled queries via phone; connected with schools & parents to ensure expectations have been met. Responsible for input of background information in all psychological reports. Tracked invoices and managed dispatch of reports. Assisted in production of material for CCET training scheme run by Eirim.



Allied Irish Bank (GB)

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Bank Official

  • Mar 2007 - Sep 2008

  Front Line, cash handling, daily balancing, book-keeping and filing Front Line, customer service, account opening, discussions re: suitable products and services Management of custom database for accounts queries Dealt with lending and deposit rates and new schemes Handled all customers queries via phone Account reconciliation and analysis for business customers Operated end of day balances and transfers Maintained security awareness, regulations and compliance Active participation in mortgage, deposit and other lending campaigns Attended all internal training courses Responsible for meeting deadlines for weekly presentations. Show less