Experience

Phorest Salon Software

• Ireland
• Software Development
• 200 - 300 Employee

• Onboarding Specialist

  • Nov 2021 - Present



CarGurus

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Manager

  • Dec 2019 - Nov 2021

  County Dublin, Ireland



Forcepoint

• United States
• Software Development
• 700 & Above Employee

• Intl SMB Renewals Team Leader

  • May 2019 - Nov 2019

  County Dublin, Ireland

• Senior Contract Renewals Representative

  • Nov 2014 - Apr 2019

  Dublin Within my role at Forcepoint I look after renewal customers (sub 500) in the UKI region. Through our cyber security solutions I help to enable business and protect brands. My main objectives include: 1) Communicating with customers, Forcepoint sales team members and reseller partners on a daily basis via phone and email to close renewal opportunities through ethical sales methods. 2) Developing relationships with customers to identify pains, solve business needs and help… Show more Within my role at Forcepoint I look after renewal customers (sub 500) in the UKI region. Through our cyber security solutions I help to enable business and protect brands. My main objectives include: 1) Communicating with customers, Forcepoint sales team members and reseller partners on a daily basis via phone and email to close renewal opportunities through ethical sales methods. 2) Developing relationships with customers to identify pains, solve business needs and help generate up sell/cross sell opportunities. 3) To qualify leads including detailed needs analysis, product overview and potential solution fit. 4) To maintain high post-sales satisfaction and build positive long-term relationships and high potential for repeat business with customers. 5) Training new hires on the Renewals team. Forcepoint Projects outside my role as Senior Renewals Rep: Chairperson of the Forcepoint Dublin Volunteer Committee Driver/Contributor of the Forcepoint Back Office Council



The Irish Times

• Ireland
• Newspaper Publishing
• 300 - 400 Employee

• Sales, Promotions and Merchandising

  • Sep 2011 - Sep 2014

  Dublin A dynamic and part time role at The Irish Times which allowed me to explore many different areas of marketing such as; 1) Events Selling and promoting The Irish Times brand and its home delivery service at national events including Bloom Festival, The Taste of Dublin, The Over 50s show, The Christmas fair RDS, The Food and Wine show RDS. Helping with the organisation of the annual, national event Higher Option in the RDS - Floor planning, bag packing, looking after the needs of… Show more A dynamic and part time role at The Irish Times which allowed me to explore many different areas of marketing such as; 1) Events Selling and promoting The Irish Times brand and its home delivery service at national events including Bloom Festival, The Taste of Dublin, The Over 50s show, The Christmas fair RDS, The Food and Wine show RDS. Helping with the organisation of the annual, national event Higher Option in the RDS - Floor planning, bag packing, looking after the needs of the exhibitors and box office sales. 2) Customer Service Communicating with the door to door sales team about their leads in order to close sales via telephone. Dealing with customer inquiries and problems over the phone. General admin skills such as data entry. 3) Merchandising Merchandising newspapers in newsagents around Dublin and Wicklow. Re-branding the IT stands within certain newsagents and writing reports for the circulation and marketing teams on all information gathered from local stores. Show less



Freelance Marketing Ltd

• Marketing Assistant

  • Mar 2014 - Aug 2014

  Bray, Wicklow My role as Marketing Assistant at Freelance Marketing Ltd included: 1) Building strong working relationships with our clients. 2) Conducting market research including competitor and industry analysis for the client and writing reports based on this information on behalf of the Managing Director. 3) Liaising with external suppliers such as printers and graphic designers to produce print materials for our clients marketing campaigns. 4) Proof reading all material before it went to… Show more My role as Marketing Assistant at Freelance Marketing Ltd included: 1) Building strong working relationships with our clients. 2) Conducting market research including competitor and industry analysis for the client and writing reports based on this information on behalf of the Managing Director. 3) Liaising with external suppliers such as printers and graphic designers to produce print materials for our clients marketing campaigns. 4) Proof reading all material before it went to print. 5) Building, creating and updating customer data bases for clients and Freelance Marketing Ltd. 6) Social media management and blogging for clients as well as Freelance Marketing. 7) Generating e-marketing campaigns using Mailchimp. 8) Assisting with web development for brand new sites for our clients. Show less



The Babytalk Festival

• Marketing and Events Intern

  • Jan 2014 - Feb 2014

  UCD, Dublin During my internship with The Babytalk Festival I was responsible for: 1) Researching the target audience and creating areas of interest at the festival to enhance visitor experience (The Book Corner and Facepainting Area). 2) Developing relationships with suppliers to negotiate best prices and ensure timely deliver of all materials. 3) Communicating with exhibitors before and during the festival to make sure their needs were being met and to anticipate any problems. 4) Bag… Show more During my internship with The Babytalk Festival I was responsible for: 1) Researching the target audience and creating areas of interest at the festival to enhance visitor experience (The Book Corner and Facepainting Area). 2) Developing relationships with suppliers to negotiate best prices and ensure timely deliver of all materials. 3) Communicating with exhibitors before and during the festival to make sure their needs were being met and to anticipate any problems. 4) Bag packing. Show less



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Nov 2013 - Jan 2014

  Henry Street, Dublin During my time at Debenhams I enhanced previous skills which I have developed in other jobs.These included providing excellent customer service by greeting customers and informing them about our products and in-store promotions as well as merchandising stock on the shop floor. Furthermore it was important for me to research current market trends in order to provide fashion advice and tips to our customers and increase the quality of their experience with Debenhams.



Ruby's Diner, Inc.

• United States
• Restaurants
• 1 - 100 Employee

• Hostess

  • Jun 2011 - Aug 2011

  Huntington Beach, California Meeting and greeting customers and ensuring a positive customer experience.



Harry Corry

• Sales Assistant

  • Sep 2008 - Aug 2010

  My role at Harry Corry included: 1) Greeting and informing customers about products and in-store promotions. 2) Reaching sales targets. 3) Merchandising stock on the shop floor. 4) Operating the cash register.



SUPERVALU

• United States
• Wholesale
• 700 & Above Employee

• Sales Assistant

  • Jul 2005 - Aug 2007

  Shankill, Dublin During my time at Supervalu my role was to ensure excellent customer service through greeting customers and informing them about products and in-store promotions. An important skill which I acquired was learning how to operate the cash register.