Olivia Juarez-Linquist, SHRM-CP
Human Resources Manager at Cathedral High School- Claim this Profile
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Bio
Wesley Gryna
Olivia provides the right combination of execution and strategic instinct. She's been instrumental in HCM's growth and the evolution of our company culture. The ability to demonstrate compassion while capturing the necessary elements from a compliance and/or employer-employee relationship is a balance she has mastered. Outside of her abilities and task-driven nature to "move the needle," she's communicable, organized, and positive. Olivia brings a much needed element to any organization looking to evolve and grow.
Patrick Wiseman
Wrangling HR at a growing entrepreneurial company is not easy. Then Covid hits…the world comes undone…and HR becomes something it’s never been before. Well lucky for us we had Olivia. Moxie and brains…that’s what Olivia has a whole bunch of. She’s the kind of savvy HR professional that we all wish came along more often. She’s a highly reliable combination of tactical execution and heart that drives results…every time. What I learned in the 6 years I worked with her is that she will bust her ass to make her clients, colleagues, and organization successful. If you ever have the chance to work with her, take it. You will be glad you did.
Wesley Gryna
Olivia provides the right combination of execution and strategic instinct. She's been instrumental in HCM's growth and the evolution of our company culture. The ability to demonstrate compassion while capturing the necessary elements from a compliance and/or employer-employee relationship is a balance she has mastered. Outside of her abilities and task-driven nature to "move the needle," she's communicable, organized, and positive. Olivia brings a much needed element to any organization looking to evolve and grow.
Patrick Wiseman
Wrangling HR at a growing entrepreneurial company is not easy. Then Covid hits…the world comes undone…and HR becomes something it’s never been before. Well lucky for us we had Olivia. Moxie and brains…that’s what Olivia has a whole bunch of. She’s the kind of savvy HR professional that we all wish came along more often. She’s a highly reliable combination of tactical execution and heart that drives results…every time. What I learned in the 6 years I worked with her is that she will bust her ass to make her clients, colleagues, and organization successful. If you ever have the chance to work with her, take it. You will be glad you did.
Wesley Gryna
Olivia provides the right combination of execution and strategic instinct. She's been instrumental in HCM's growth and the evolution of our company culture. The ability to demonstrate compassion while capturing the necessary elements from a compliance and/or employer-employee relationship is a balance she has mastered. Outside of her abilities and task-driven nature to "move the needle," she's communicable, organized, and positive. Olivia brings a much needed element to any organization looking to evolve and grow.
Patrick Wiseman
Wrangling HR at a growing entrepreneurial company is not easy. Then Covid hits…the world comes undone…and HR becomes something it’s never been before. Well lucky for us we had Olivia. Moxie and brains…that’s what Olivia has a whole bunch of. She’s the kind of savvy HR professional that we all wish came along more often. She’s a highly reliable combination of tactical execution and heart that drives results…every time. What I learned in the 6 years I worked with her is that she will bust her ass to make her clients, colleagues, and organization successful. If you ever have the chance to work with her, take it. You will be glad you did.
Wesley Gryna
Olivia provides the right combination of execution and strategic instinct. She's been instrumental in HCM's growth and the evolution of our company culture. The ability to demonstrate compassion while capturing the necessary elements from a compliance and/or employer-employee relationship is a balance she has mastered. Outside of her abilities and task-driven nature to "move the needle," she's communicable, organized, and positive. Olivia brings a much needed element to any organization looking to evolve and grow.
Patrick Wiseman
Wrangling HR at a growing entrepreneurial company is not easy. Then Covid hits…the world comes undone…and HR becomes something it’s never been before. Well lucky for us we had Olivia. Moxie and brains…that’s what Olivia has a whole bunch of. She’s the kind of savvy HR professional that we all wish came along more often. She’s a highly reliable combination of tactical execution and heart that drives results…every time. What I learned in the 6 years I worked with her is that she will bust her ass to make her clients, colleagues, and organization successful. If you ever have the chance to work with her, take it. You will be glad you did.
Credentials
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IndySHRM Chapter Member
IndySHRMFeb, 2021- Oct, 2024 -
Six Sigma Green Belt (CSSGB)
Ascension Ministry Service CenterJul, 2016- Oct, 2024 -
SHRM - Certified Professional (SHRM-CP)
SHRMJun, 2019- Oct, 2024
Experience
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Cathedral High School
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Education Administration Programs
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200 - 300 Employee
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Human Resources Manager
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Jun 2022 - Present
The HR Manager reports to the CFO and is responsible for leading and performing HR-related duties supporting the overall mission of Cathedral High School. This position carries out responsibilities in the following functional areas: onboarding, benefits administration, payroll, recruitment/employment process, employee relations and employment law compliance. The HR Manager partners with the leadership team to understand and execute Cathedral’s HR strategy. Coordinates health, life and… Show more The HR Manager reports to the CFO and is responsible for leading and performing HR-related duties supporting the overall mission of Cathedral High School. This position carries out responsibilities in the following functional areas: onboarding, benefits administration, payroll, recruitment/employment process, employee relations and employment law compliance. The HR Manager partners with the leadership team to understand and execute Cathedral’s HR strategy. Coordinates health, life and retirement benefits. Communicates with staff and service providers concerning routine administration. Administers all employee related benefits including health, dental, vision, 403(b), life, retirement, FMLA, and COBRA. Processes bi-weekly employee payroll. Keeps employee records up-to-date. Assists in the recruitment process by coordinating job postings & reviewing resumes. Responsible for maintaining the Safe Parish/Background checks. Works closely with Cathedral’s Communications department to deliver consistent employment branding messages to staff. Ensures that total compensation, benefits, perks, and culture is in alignment with Cathedral’s values and that a consistent message is delivered to staff. Completes special projects by clarifying project objectives; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions. Maintains compliance with existing and new federal, state and local employment laws and regulations and recommends best practices. Reviews school policies and practices and advises necessary actions to implement and maintain compliance. Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Maintains knowledge of trends, best practices, regulatory changes and new technologies. Assists the CFO with preparation of salary and benefits by department for the annual budget. Show less The HR Manager reports to the CFO and is responsible for leading and performing HR-related duties supporting the overall mission of Cathedral High School. This position carries out responsibilities in the following functional areas: onboarding, benefits administration, payroll, recruitment/employment process, employee relations and employment law compliance. The HR Manager partners with the leadership team to understand and execute Cathedral’s HR strategy. Coordinates health, life and… Show more The HR Manager reports to the CFO and is responsible for leading and performing HR-related duties supporting the overall mission of Cathedral High School. This position carries out responsibilities in the following functional areas: onboarding, benefits administration, payroll, recruitment/employment process, employee relations and employment law compliance. The HR Manager partners with the leadership team to understand and execute Cathedral’s HR strategy. Coordinates health, life and retirement benefits. Communicates with staff and service providers concerning routine administration. Administers all employee related benefits including health, dental, vision, 403(b), life, retirement, FMLA, and COBRA. Processes bi-weekly employee payroll. Keeps employee records up-to-date. Assists in the recruitment process by coordinating job postings & reviewing resumes. Responsible for maintaining the Safe Parish/Background checks. Works closely with Cathedral’s Communications department to deliver consistent employment branding messages to staff. Ensures that total compensation, benefits, perks, and culture is in alignment with Cathedral’s values and that a consistent message is delivered to staff. Completes special projects by clarifying project objectives; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions. Maintains compliance with existing and new federal, state and local employment laws and regulations and recommends best practices. Reviews school policies and practices and advises necessary actions to implement and maintain compliance. Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Maintains knowledge of trends, best practices, regulatory changes and new technologies. Assists the CFO with preparation of salary and benefits by department for the annual budget. Show less
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HCM: Healthcare Claims Management
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director, Human Resources
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Jul 2016 - Jun 2022
Serves as the primary human resource contact for information and interpretation of company policies, practices, and procedures. Administers all HR programs including, but not limited to, payroll, FLSA, benefits, FMLA, disputes/investigations, Workers Compensation, & employee engagement matters. Provides expertise on labor & employment laws, to help leaders make more effective decisions. Ensures compliance with federal, state, & local HR, payroll, and tax laws per state regularly, to… Show more Serves as the primary human resource contact for information and interpretation of company policies, practices, and procedures. Administers all HR programs including, but not limited to, payroll, FLSA, benefits, FMLA, disputes/investigations, Workers Compensation, & employee engagement matters. Provides expertise on labor & employment laws, to help leaders make more effective decisions. Ensures compliance with federal, state, & local HR, payroll, and tax laws per state regularly, to maintain compliance, and mitigate risks. Assisted in our workforce, moving to a 100% remote environment during the COVID pandemic. Aided with new remote policies & procedures. Executed the setup of SUI/SIT for 10 new states with the intent to add more states. Administration of ADP WFN Implementation, biweekly payroll processing for all employees across multiple states. Ensures all employees are paid accurately, timely and in compliance with company policies and regulations. Confirms benefits and payroll deductions are accurate in multiple HRIS systems. Investigate employee complaints; including, but not limited to, those involving allegations of discrimination, harassment, retaliation, and or/hostile work environment. Provides guidance on effective performance management strategies and corrective action. Interacts directly with 401k Third Party Administrator, Insurance brokers, Isolved, and employees to ensure proper handling of enrollments, loans, deductions, benefits payments, and plans including, PTO, 401(k), FMLA, Employee Assistance Program, and Wellness Programs. Manages all aspects of health benefits including ACA compliance, Qualifying Life events, Open Enrollment, and COBRA. Responsible for effectively recording, maintaining, and reporting personnel data such as hiring and termination statistics, salary review data, candidate tracking metrics, etc. Respond to all unemployment matters, participate hearings, and present hearing information as required.
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Business Initiatives Manager - Payroll/Benefits/HR
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Jul 2016 - Jul 2018
Collaborates with leadership to understand the organizations goals & strategies related to staffing, recruiting, and retention needs. Supported business needs through the development, engagement, motivation, and preservation of human capitol. Sole administrator for processing biweekly exempt/non-exempt payroll, for 2 separate companies with over 130 employees. Primary administrator for preparing and submitting form 5500 reporting for our 401k plan. Performed benefits… Show more Collaborates with leadership to understand the organizations goals & strategies related to staffing, recruiting, and retention needs. Supported business needs through the development, engagement, motivation, and preservation of human capitol. Sole administrator for processing biweekly exempt/non-exempt payroll, for 2 separate companies with over 130 employees. Primary administrator for preparing and submitting form 5500 reporting for our 401k plan. Performed benefits administration, including new employee enrollment, open enrollment, reporting, and communicating benefits information to staff. Assisted in the on-boarding process of new hires, submitted, and filed all new hire paperwork. Prepared and submitted all required fillings for EEO-1, 1094/1095A, & Medicare Part D. Maintain compliance with federal, state, and local employment and benefit laws and regulations. Monitor terminations and respond to all unemployment issues and present hearing information as required. Conduct exit interviews and provide feedback regarding any employee relations issues. Investigate employee complaints; including, but not limited to, those involving allegations of discrimination, harassment, retaliation, sexual harassment, and or/hostile work environment. Provides guidance on effective performance management strategies and corrective action. Built strong partnerships with internal/external stakeholders, including third party vendors. Responsible for effectively recording, maintaining, and reporting personnel data such as hiring and termination statistics, salary review data, candidate tracking metrics, etc. to leadership. Conducted research and analysis of HR organizational trends including review of reports & metrics. Updated and submitted all general ledger records of payroll/benefit billing. Reviews and makes recommendations to leadership for improvement of the organization's policies, procedures, and practices.
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Ascension - Ministry Service Center
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Indianapolis, Indiana Area
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Quality Assurance Analyst - Payroll & Benefits
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Mar 2012 - Jul 2016
Collected data from Payroll, Benefits, and Total Reward Departments from all Ascension hospitals in North America. To log/record, interview, national and state databases, and governing organizations. Identified, developed, and implemented process/system improvements that were customer-focused, timely, efficient, and compliant. Identified complex issues by troubleshooting, to determine root cause, and solutions for resolution. Provided information and/or analysis ensuring a high… Show more Collected data from Payroll, Benefits, and Total Reward Departments from all Ascension hospitals in North America. To log/record, interview, national and state databases, and governing organizations. Identified, developed, and implemented process/system improvements that were customer-focused, timely, efficient, and compliant. Identified complex issues by troubleshooting, to determine root cause, and solutions for resolution. Provided information and/or analysis ensuring a high level of team support for performance improvement, quality management and patient safety initiatives. Managed requests for data and provided comprehensive quality management reports including utilization, outcome studies and scorecards. Partnered with stakeholders & customers to support the execution of the organization strategy and enabled data-driven decisions. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. Forecasted and analyzed trends in payroll, benefits, and total rewards. Verified accuracy of records, produced export files, and identified inconsistencies in system operations and alerted appropriate staff. Maintained various quality databases including loading import files, generating, and working data status reports. Show less Collected data from Payroll, Benefits, and Total Reward Departments from all Ascension hospitals in North America. To log/record, interview, national and state databases, and governing organizations. Identified, developed, and implemented process/system improvements that were customer-focused, timely, efficient, and compliant. Identified complex issues by troubleshooting, to determine root cause, and solutions for resolution. Provided information and/or analysis ensuring a high… Show more Collected data from Payroll, Benefits, and Total Reward Departments from all Ascension hospitals in North America. To log/record, interview, national and state databases, and governing organizations. Identified, developed, and implemented process/system improvements that were customer-focused, timely, efficient, and compliant. Identified complex issues by troubleshooting, to determine root cause, and solutions for resolution. Provided information and/or analysis ensuring a high level of team support for performance improvement, quality management and patient safety initiatives. Managed requests for data and provided comprehensive quality management reports including utilization, outcome studies and scorecards. Partnered with stakeholders & customers to support the execution of the organization strategy and enabled data-driven decisions. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. Forecasted and analyzed trends in payroll, benefits, and total rewards. Verified accuracy of records, produced export files, and identified inconsistencies in system operations and alerted appropriate staff. Maintained various quality databases including loading import files, generating, and working data status reports. Show less
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Ascension
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Hospitals and Health Care
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700 & Above Employee
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Payroll Analyst II
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Jun 2012 - Mar 2014
Understand and apply Payroll and Time & Attendance processes, policies, procedures, and internal control standards; Ensure compliance with all regulatory requirements Collected Time & Attendance data, through Kronos system. Processed time according to business rules and type, shift differentials, transfer time data to payroll, review time reported and validate time certification. Maintained PeopleSoft system with benefit, retirement, deferred compensation, garnishment, child support… Show more Understand and apply Payroll and Time & Attendance processes, policies, procedures, and internal control standards; Ensure compliance with all regulatory requirements Collected Time & Attendance data, through Kronos system. Processed time according to business rules and type, shift differentials, transfer time data to payroll, review time reported and validate time certification. Maintained PeopleSoft system with benefit, retirement, deferred compensation, garnishment, child support, levy, tax, social security, and any other deduction rules. Reviewed exceptions and unprocessed pay data and reconcile errors and adjust, as needed; generate pay slips and transfer payroll funds in accordance with the payroll schedule by ministry, as well as, off cycle paycheck runs. Contributed ideas and actions towards the continuous improvement of Payroll and Time & Attendance processes within area of influence. Provide Level 2 customer service support for health ministries and their associates resolving any issues or errors. Successfully handled most non-routine issues, escalate issues that cannot be resolved to management. Planned and organized work so the Service Level Agreement (SLA) objectives are realized. Supported period-end closes by completing all responsibilities and resolving all open issues within established schedule. Performed time administration period-end activities including review of PTO balances for payment or carry over at year-end or clear PTO balances according to business rules and policies and transfer payments to Payroll for processing Maintained positive working relationships with members of other teams in the Ministry Service Center, health ministries, and associates to communicate effectively and to ensure compliance with cross-team responsibilities. Reviewed, corrected, and executed pay data inputs and calculations. Performed retroactive calculations, overpayment recoveries, and gross-up eligibility. Show less Understand and apply Payroll and Time & Attendance processes, policies, procedures, and internal control standards; Ensure compliance with all regulatory requirements Collected Time & Attendance data, through Kronos system. Processed time according to business rules and type, shift differentials, transfer time data to payroll, review time reported and validate time certification. Maintained PeopleSoft system with benefit, retirement, deferred compensation, garnishment, child support… Show more Understand and apply Payroll and Time & Attendance processes, policies, procedures, and internal control standards; Ensure compliance with all regulatory requirements Collected Time & Attendance data, through Kronos system. Processed time according to business rules and type, shift differentials, transfer time data to payroll, review time reported and validate time certification. Maintained PeopleSoft system with benefit, retirement, deferred compensation, garnishment, child support, levy, tax, social security, and any other deduction rules. Reviewed exceptions and unprocessed pay data and reconcile errors and adjust, as needed; generate pay slips and transfer payroll funds in accordance with the payroll schedule by ministry, as well as, off cycle paycheck runs. Contributed ideas and actions towards the continuous improvement of Payroll and Time & Attendance processes within area of influence. Provide Level 2 customer service support for health ministries and their associates resolving any issues or errors. Successfully handled most non-routine issues, escalate issues that cannot be resolved to management. Planned and organized work so the Service Level Agreement (SLA) objectives are realized. Supported period-end closes by completing all responsibilities and resolving all open issues within established schedule. Performed time administration period-end activities including review of PTO balances for payment or carry over at year-end or clear PTO balances according to business rules and policies and transfer payments to Payroll for processing Maintained positive working relationships with members of other teams in the Ministry Service Center, health ministries, and associates to communicate effectively and to ensure compliance with cross-team responsibilities. Reviewed, corrected, and executed pay data inputs and calculations. Performed retroactive calculations, overpayment recoveries, and gross-up eligibility. Show less
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Debt Management - Garnishment Division
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May 2004 - Jun 2012
Established contact with borrowers to discuss delinquencies and offer available solutions. Communicate with defaulted student loan borrowers by telephone via inbound/outbound calls. Possessed excellent verbal negotiation, customer service and communication skills. Adhered to FDCPA, State Laws and Client Requirements. Ability to skip trace and locate defaulted borrowers via skip tracing tools, social media, and internet. Prepared all necessary paperwork for enrollment into… Show more Established contact with borrowers to discuss delinquencies and offer available solutions. Communicate with defaulted student loan borrowers by telephone via inbound/outbound calls. Possessed excellent verbal negotiation, customer service and communication skills. Adhered to FDCPA, State Laws and Client Requirements. Ability to skip trace and locate defaulted borrowers via skip tracing tools, social media, and internet. Prepared all necessary paperwork for enrollment into rehabilitation programs. Ability to remain professional, while working under pressure, and the ability to complete assigned tasks under those stressful situations. Skilled at navigating multiple systems at one time. Competent at taking accurate and detailed notes. Accomplished at meeting and exceeding daily, weekly, and monthly performance goals, deadlines and objectives. Show less Established contact with borrowers to discuss delinquencies and offer available solutions. Communicate with defaulted student loan borrowers by telephone via inbound/outbound calls. Possessed excellent verbal negotiation, customer service and communication skills. Adhered to FDCPA, State Laws and Client Requirements. Ability to skip trace and locate defaulted borrowers via skip tracing tools, social media, and internet. Prepared all necessary paperwork for enrollment into… Show more Established contact with borrowers to discuss delinquencies and offer available solutions. Communicate with defaulted student loan borrowers by telephone via inbound/outbound calls. Possessed excellent verbal negotiation, customer service and communication skills. Adhered to FDCPA, State Laws and Client Requirements. Ability to skip trace and locate defaulted borrowers via skip tracing tools, social media, and internet. Prepared all necessary paperwork for enrollment into rehabilitation programs. Ability to remain professional, while working under pressure, and the ability to complete assigned tasks under those stressful situations. Skilled at navigating multiple systems at one time. Competent at taking accurate and detailed notes. Accomplished at meeting and exceeding daily, weekly, and monthly performance goals, deadlines and objectives. Show less
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Education
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Purdue University
Bachelor's degree, Psychology
Community
