Experience

Soane Britain

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Account Manager

  • Jul 2022 - Present



Jennifer Manners Design

• United Kingdom
• Retail
• 1 - 100 Employee

• Senior Sales Account Manager

  • Oct 2021 - Jul 2022

• Sales Executive

  • Sep 2020 - Oct 2021



REDBRICK

• Retail
• 1 - 100 Employee

• Sales Manager, Design Quarter Modern

  • Jan 2019 - Sep 2020

  Achievements:- Achieved 75% of department’s annual target within the first five months of new managerial role- Consistently exceeded monthly sales targets by at least 50% from third month of new managerial role - Improved departmental appeal by reconfiguration and improved aesthetics leading to higher footfall - Selected and managed buying of new display products to broaden the company’s offering, appealing to a wider customer base in order to increase revenue - Requested by Director to attend industry trade show (Salone de Mobile, Milan) and Supplier invitation to factory visits (SITS, Poland, John Sanky, UK)- Introduced new Quality Control Systems to ensure that products meet order specification, minimising business disruption and improving customer service, reducing refunds to zero for the year to date - Selected to personally manage international consignment of goods from customer order through to delivery and installation (Portugal)Key Responsibilities:- Building rapport with potential and actual customers and influencing their purchase of goods- Managing customer orders from point of sale to delivery and installation - Communicate and negotiate with suppliers with regard to buying terms (price, quantity, delivery) - Devise and implement innovative promotions to drive store revenue - Keep abreast of product innovation and development in the industry - Present sales, and revenue reports with forecasts to the Directors- Analyse profit and loss data to recognise profitable lines and improve profit margins- Analyse sales figures to recognise buying patterns and emerging trends- Train and motivate employees to maximise their performance in sales, customer service and routine tasks

• Sales Executive and Administrator, Design Quarter

  • Oct 2016 - Jan 2019

  - Assist Departmental Manager on a day-to-day basis with general duties - Coordinate daily customer service operations (eg sales processes, orders and payments)- Track progress of weekly, monthly, quarterly and annual targets - Monitor and maintain store stock list - Research emerging products and use information to update the store merchandise - Conduct regular checks to ensure the store remained functional and presentable at all times - Deal with customer queries and complaints and address customer concerns to resolve issues - Reconciling discrepancies related to goods inwards and deliveries - Monitor department performance and develop areas for improvement - Support and deliver new store opening at Mailbox Birmingham



Tom Cody Design

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Intern

  • Aug 2014 - Sep 2014

  - Construction of garments in preparation for Fashion Week using equipments such as: overlockers, sewing machines, basic sewing kits. - Visualisation of garments and ensuring that they were constructed correctly and were secure - Cleaning up and organising of the studio. - 2 weeks spent on creating research boards of London, Milan and Paris fashion week, in order to forecast trends, and highlighting desirable designs. - Construction of garments in preparation for Fashion Week using equipments such as: overlockers, sewing machines, basic sewing kits. - Visualisation of garments and ensuring that they were constructed correctly and were secure - Cleaning up and organising of the studio. - 2 weeks spent on creating research boards of London, Milan and Paris fashion week, in order to forecast trends, and highlighting desirable designs.



Skopos Fabrics Ltd

• United Kingdom
• Textile Manufacturing
• 1 - 100 Employee

• Intern

  • Jul 2014 - Aug 2014

  During summer holidays, I gained valuable knowledge at a well known fabric company in Wakefield (Skopos), who specialise in soft furnishings for interiors. During the two weeks work placement I learned knowledgable skills in the textile industry and was given certain roles such as; developing a board of samples in colour order, I was then able to spot weaknesses in the different ranges of samples to find opportunities for the company to improve upon and develop their designs to fit every area in the market. Becoming familiar with their machinery and running errands for the managers were also vital parts of my role.