Experience

City of San Antonio Metropolitan Health District

• United States
• Government Administration
• 100 - 200 Employee

• Research And Policy Analyst

  • Nov 2021 - Present

  Established and convened a Backbone Community of Practice to include Metro Health staff engaged in collaboratives and community partnership work; providing technical assistance and resources to support and strengthen their backbone capacity. Supports the development of partnerships with a broad range of sectors, stakeholders and community members to address pressing health concerns, and solve systemic problems that create barriers to achieving optimal health and well-being for all. Provided Results-Based Accountability and Results-Based Facilitation training to internal staff to introduce and implement a new approach to achieving results by looking at an equitable "end-to-means" perspective and creating actionable tasks. Created supplemental materials based on a Results-Based Accountability and Facilitation model for Metro Health internal programs to incorporate, such as a Partnership and Collaborative Work governance framework, Facilitation Guide, Partnership Analysis tool, Partnership Questionnaire, performance measures and templates. Researches, compiles and analyzes data for special projects and various reports to include recommendations for senior leaders and community stakeholders. Co-created a standard operating procedure for food purchases to create equitable practices for small and minority businesses in San Antonio. Show less



USAA

• United States
• Financial Services
• 700 & Above Employee

• Facilitator

  • Jul 2017 - Feb 2020

  Formally trained representatives in one of USAA’s core principles to provide high-quality customer service solutions for members by engaging in active listening, empathizing, and probing to better understand their situation and how USAA can protect their financial security. Initiation of employees led to a 30% increase in bank products and 18% decrease in cancellations. Proactively analyzed and resolved complex training revisions used for modules to enhance virtual learning. Formally trained representatives in one of USAA’s core principles to provide high-quality customer service solutions for members by engaging in active listening, empathizing, and probing to better understand their situation and how USAA can protect their financial security. Initiation of employees led to a 30% increase in bank products and 18% decrease in cancellations. Proactively analyzed and resolved complex training revisions used for modules to enhance virtual learning.



Guru Brew Coffee

• San Antonio, Texas Metropolitan Area

• Business Owner

  • Apr 2016 - Jan 2020

  Founder and Owner of Guru Brew Coffee, specializing in blended coffees and teas to better serve the sophisticated pallet of brewed beverage enthusiasts. Founder and Owner of Guru Brew Coffee, specializing in blended coffees and teas to better serve the sophisticated pallet of brewed beverage enthusiasts.



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Lead

  • Aug 2014 - May 2016



Mc Donald's

• Customer Service Specialist

  • Mar 2006 - Jan 2014

  -Visit assigned restaurants to perform in-restaurant support, evaluations, and provide comprehensive coaching that drives improved and sustainable business results. -Accurately reviewing and measuring restaurant operations by using the company's established process tools and creating innovative action plans. -Engaging in immediate problem resolution and/or short-term action plans to correct critical issues -Utilizing various tools around best practices in sales, marketing, finance and operations (Guerilla marketing, suggestive selling, etc.) to build restaurant capabilities and drive improvements in sales and profits Show less