Medical Office Assistant

• Mar 2022 - Present

Administrative duties such as; COVID screening, patient relations and check-ins (up to 100+ patients/day), booking appointments for 6 doctors, and maintaining accurate records using EMR (OSCAR). Detailed charting of records, imaging, lab work, dictations, legal requests for information, invoices and consent documents. Maintaining patient confidentiality in accordance with PHIPA and effective communication with other medical facilities involved in the patients’ circle of care (pharmacies, hospitals, family doctors etc.). Assisting the in-house pharmacy in collecting consent and insurance information. Effectively communicating with other pain care clinics in the region regarding patient transfers and documents, and with nurses and doctors assistants regarding individual patient and doctors needs.When needed, filling in for nursing staff, bringing patients into rooms, completing pre-check with patients (weight, height, pain scales, documenting changes to medications) and taking vitals at the beginning of appointments as well as at discharge. With new patients, also going over full medical and personal history, and explaining consent documents.

Medical Receptionist

• Nov 2018 - Jan 2019

Administrative Assistant

• Oct 2017 - Oct 2018

Bilingual Customer Service Representative

• Feb 2018 - Jul 2018

Travel Counsellor

• May 2015 - May 2016

Provide travel information on Ontario to a diverse client group of in-market travellers (in both French and English), research information on tourism experiences, products and services through Internet and other resources. Use my sales, promotion and interpersonal skills to encourage travellers to plan, experience, spend and return to Ontario. Perform a variety of administrative tasks including retail sales, research and inventory control, and connect with tourism industry providers to get their up-to-date information.

Recreation Assistant

• Jan 2016 - Apr 2016

Run recreation programs independently, porter residents to events, one-to-one visits with residents, design and implement a recreation program independently and assist with meal times under supervision of PSWs. Run recreation programs independently, porter residents to events, one-to-one visits with residents, design and implement a recreation program independently and assist with meal times under supervision of PSWs.

Tourism Counsellor

• May 2014 - Apr 2015

Responsibilities include recording visitors, giving directions (Southern Ontario), recommending hotels, restaurants, wineries, activities, scenic routes, cycling routes etc., booking hotels, selling tickets (Adventure Pass, Wine Festival Discovery Pass etc.), restocking displays, recording and imputing inventory, and answering other general inquiries about the Niagara Region. Responsibilities include recording visitors, giving directions (Southern Ontario), recommending hotels, restaurants, wineries, activities, scenic routes, cycling routes etc., booking hotels, selling tickets (Adventure Pass, Wine Festival Discovery Pass etc.), restocking displays, recording and imputing inventory, and answering other general inquiries about the Niagara Region.