Experience

JHA (Joan Holmes & Associates Inc.)
• Canada
• Research Services
• 1 - 100 Employee
• Editorial and Research Assistant

  • Apr 2023 - Present


Entrerprise Change Group

• China

• Researcher

  • Aug 2020 - Present

  ECG is a management consulting firm based in Ottawa that provides services to the Government of Canada. As a Research Assistant I provided support to various Projects. • Researched best practices in Values, Strategy, and policies on information • Attended various client sessions facilitated by senior consultants and summarized key findings on gaps/pressure points, best practices, and recommendations on workplace, information and research issues including around organizational health. • Summarized and organized survey data and human resources analytics for various topics. • Provided administrative support in monthly billings and summarizing revenues and expenses for corporate taxes. Show less



McGill University Bookstore

• Canada
• Book and Periodical Publishing
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2019 - Dec 2020

  • Provide customer assistance for students and applied client service skills, particularly, calmness under pressure when line-ups/client agitation at start of new terms • Access and use the in-store data base to find textbooks and other merchandise for students. • Provided similar functions at the Carleton University Bookstore for 3 years during the peak periods, at the start of new terms. • Provide customer assistance for students and applied client service skills, particularly, calmness under pressure when line-ups/client agitation at start of new terms • Access and use the in-store data base to find textbooks and other merchandise for students. • Provided similar functions at the Carleton University Bookstore for 3 years during the peak periods, at the start of new terms.



Rheaume Williams Kalbfliesch, LLP

• Researcher Bookeeper

  • Jun 2014 - Aug 2018

  Supporting this leading accounting firm in Ottawa with tax season work including updating key records (i.e., bank and ledger reconciliations, and expenses), and providing bookkeeping support. Supporting this leading accounting firm in Ottawa with tax season work including updating key records (i.e., bank and ledger reconciliations, and expenses), and providing bookkeeping support.