Customer Care Representative

• Aug 2023 - Present

Administrator

• May 2022 - Present

The opportunity for me to become an administrator at TJ Maxx allowed me to grow skills in delegating tasks, maintaining company standards, and following instructed methods to achieve high-risk tasks. Those tasks include handling large amounts of cash, cash accounting, and data entry. I also assist with new hires, orientation, retention forms, and operational tasks. The opportunity for me to become an administrator at TJ Maxx allowed me to grow skills in delegating tasks, maintaining company standards, and following instructed methods to achieve high-risk tasks. Those tasks include handling large amounts of cash, cash accounting, and data entry. I also assist with new hires, orientation, retention forms, and operational tasks.

Salesperson/Sleep Expert

• Aug 2020 - Apr 2022

At Mattress Firm, I was able to utilize 200+ hours of training on the science of sleep and how a mattress can affect the quality of sleep. With this elevated level of education, I was able to help guests select an improved sleep system for themselves or others. This level of sales also allowed me to work very closely with customers to better understand their needs and provide them with excellent customer service and help achieve daily sales goals. At Mattress Firm, I was able to utilize 200+ hours of training on the science of sleep and how a mattress can affect the quality of sleep. With this elevated level of education, I was able to help guests select an improved sleep system for themselves or others. This level of sales also allowed me to work very closely with customers to better understand their needs and provide them with excellent customer service and help achieve daily sales goals.

Customer Service Supervisor/Customer Experience Coordinator

• Aug 2012 - Feb 2020

As a Customer Experience Coordinator, I had the pleasure of overseeing my peers over the years and make sure they have the tools they need to achieve their personal and career goals. I also worked closely with customers to ensure a positive and informative experience while shopping at TJ Maxx. As a Customer Experience Coordinator, I had the pleasure of overseeing my peers over the years and make sure they have the tools they need to achieve their personal and career goals. I also worked closely with customers to ensure a positive and informative experience while shopping at TJ Maxx.