Experience

Macular Society

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Administrator

  • out. de 2019 - - o momento

  Point of contact for all administrative duties across the charity, serving 16 regional managers and assisting volunteers to provide over 400 support groups across the UK. Point of contact for all administrative duties across the charity, serving 16 regional managers and assisting volunteers to provide over 400 support groups across the UK.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• General Assistant

  • jan. de 2019 - jun. de 2019

  Working within the Petrol Garage, on an Interim basis due to business needs. Key responsibilities;- Monitoring, reporting on and ordering stock and transferring it from the main store.- Maintaining the invoicing system; typing up invoices and filing them. - Assisting with analysing the ‘heatmap’, which identified where staff were needed and planning the staff rotas to resource this.- Liaise directly with the telephony helpdesk team to solve any issues quickly and efficiently. - Resolve customer queries, complaints and issues; in a polite and friendly manner. - Open and close the garage, which mean the correct procedures, safety and security measures were followed. *Team leader support role continued

• General Assistant

  • out. de 2012 - jan. de 2019

  In this role I supported the Team Leaders in managing the day to day responsibilities of the Checkout department and working face to face with customers to deliver exemplary customer service.Key responsibilities;- Significant cash handling duties, which included empting every checkout point in the Supermarket (50+), following proper procedure to record, file and safely store large amounts of money. - Filling the tills with money, identifying where staff were needed and supporting the Customer Service team where necessary. - High quality customer service, with attention to the customer’s needs and requests and making sure they were happy. - Multi-skilled across all the Checkout options, i.e. Self-Service, Scan as you Shop.- Dealing with physical or verbal abuse in a calm, collected manner. - Effective communication with others, where I assigned tasks to other team members and monitored and supported their progress.- Able to take initiative and identify what tasks needed to be completed.