Social Media Manager

• Feb 2023 - Present

Junior Social Media Manager

• Sep 2021 - Feb 2023

Digital Marketing & Social Media Executive

• Jul 2020 - Sep 2021

Ecommerce & Digital Marketing Assistant

• Mar 2020 - Jul 2020

Gap Year

• Aug 2018 - Dec 2019

Countries visited: India, Sri Lanka, Thailand, Laos, Cambodia, Vietnam, Bali, Australia, New Zealand and Fiji. Countries visited: India, Sri Lanka, Thailand, Laos, Cambodia, Vietnam, Bali, Australia, New Zealand and Fiji.

Assessment Officer

• Mar 2019 - Aug 2019

The VBA (Victorian Building Authority) is the state government building and plumbing regulator for Victoria, Australia. I joined the Complaint Services Team and was tasked with assisting with plumbing complaints. The role involved case managing complaints from the general public, plumbers and builders whilst communicating with challenging stakeholders and applying complex state legislation. The VBA (Victorian Building Authority) is the state government building and plumbing regulator for Victoria, Australia. I joined the Complaint Services Team and was tasked with assisting with plumbing complaints. The role involved case managing complaints from the general public, plumbers and builders whilst communicating with challenging stakeholders and applying complex state legislation.

Quality Assurance Analyst

• Mar 2017 - Jul 2018

Relied on to be the expert of business process and system use, owning the maintenance of training and best practice documentation, and supporting continuous improvement opportunities. The key function of my role at Thames Water was to drive improved quality and compliance within the Customer Assurance team through training, coaching and quality monitoring. I was responsible for creating, owning and maintaining the quality framework for employees, and provide month on month reporting and coaching to track improvements and areas of risk. I worked closely with Team Managers to improve the standard of their teams’ performance. Show less

Technical Response Case Manager

• Jan 2017 - Mar 2017

Working in a close-knit team, we were responsible for providing expert technical advice to customers to help resolve their internal and private issues, through case management and technical visits. The main function of the role was to resolve the customer’s issue over the phone to save resources. If identified that the issue was private and not the responsibility of the company we would explain the next steps. If necessary it would be our duty to liaise with various stakeholders like the local council or the customers housing association on their behalf to resolve their issue. The skills required for this role included but were not limited to; excellent customer service, time management, organisational skills and outstanding communication. Show less

Customer Assurance Case manager

• Aug 2016 - Jan 2017

Duties involved case managing customers through their repairs with Thames Water. Responsible for planning site visits and liaising with other departments to repair and resolve the customers issues as soon as possible. The role required skills in problem solving, communication, teamwork, organisation, time management and patience.

Sales Assistant

• Dec 2015 - Feb 2016

Waitress

• Jun 2013 - Dec 2015

Assistant

• Aug 2011 - Sep 2013

Helping to sell and promote an independent brand at fairs and craft shows. Designing and producing flyers and posters in line with the companies branding to help promote and market their material all to help generate and increase sales. Helping to sell and promote an independent brand at fairs and craft shows. Designing and producing flyers and posters in line with the companies branding to help promote and market their material all to help generate and increase sales.

Sales Assistant

• Jul 2010 - Sep 2013