Experience

Illuminate Universe

• Canada
• Education Management
• 1 - 100 Employee

• Education Program Intern

  • Mar 2023 - Present

  - Lead learners to accomplish program requirements in a timely manner - Facilitate the program by establishing regular communications and coaching learners - Accelerate student growth by providing mentorship, guidance, and feedback on projects and personal development - Mark students’ assignments, enter marks into rubrics, and update and organize mark book - Lead learners to accomplish program requirements in a timely manner - Facilitate the program by establishing regular communications and coaching learners - Accelerate student growth by providing mentorship, guidance, and feedback on projects and personal development - Mark students’ assignments, enter marks into rubrics, and update and organize mark book



Gran Sasso Restaurant & Bar

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Sep 2018 - Mar 2023

  - Managed over 60 customers per evening by seating, educating about specials, recommending drinks and food based on preferences, taking orders, and serving food; ensured a consistently smooth customer experience each evening - Collaborated with a team of 7 servers and 2 chefs to fulfill detailed orders, strategically assign tables to improve throughput time, dynamically help servers and chefs when needed during personal downtime, and provide quality customer service and attend to all customer needs; resulted in a 1.5 star increase in Trip Advisor - Analyze customer trends through personal experience and data to help reevaluate business objectives and advise on promotional strategies and deals; contributed to a 14% increase in customer adoption rate within a 4 month period - Developed and executed social media marketing strategies through TikTok and Instagram to build brand awareness and support marketing initiatives; resulted in an increased follower count by 35%



St. John Ambulance Ontario

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Summer Intern

  • May 2021 - Aug 2021

  - Managed course scheduling for participants by using CRM software, collecting information from customers, and recommendation training courses based on customer needs; resulted in increased return rates for First Aid Training programs - Created and curated content using Canva, Adobe Creative Cloud, and iMovie to pivot social media strategy and increase frequency of social media presence; resulted in a 5% increase in website traffic - Utilized social media analytics through Hootsuite to measure the effectiveness of each post and revised the strategy accordingly; generated awareness of the effectiveness of a data-based marketing strategy within the Hamilton branch - Corresponded and communicated with over 80 businesses to assist in First Aid course selection, course dates and instructor availability, and payment processing; ensured all businesses within the CRM system were up to date with Provincially required First Aid training