Experience

Afaxys, Inc.

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Technical Support Representative

  • Apr 2021 - Present



Benefitfocus

• United States
• Software Development
• 700 & Above Employee

• Data Analyst I-III

  • Jun 2017 - Jan 2021

  DATA ANALYST III & DQM-Researched high volume errors to identify root cause.-Communicated with clients, carriers, and internal teams to resolve root cause; built error and solutions catalog.-Created and maintained process documentation for Exception Reporting team.-Planned team events, celebrations.DATA ANALYST I & II-Triaged errors via reports from insurance carriers, managed daily volume carrier reports and requests.-Communicated with clients, carriers, and internal teams to resolve issues.-Planned team events, celebrations, and tracked team goals. Show less

• Application Consultant

  • Oct 2015 - Jun 2017

  -Assisted clients to understand platform and utilize online enrollment application.-Reported software issues to Team Leads and Analysis teams, and provided anticipatory service for client needs.



Three Little Birds Cafe

• 65 Windermere Blvd., Chas., SC

• Hostess

  • May 2014 - Oct 2015

  -Greeted and seated guests, pre-bus/bus/set tables, run food/refills; managed long wait list, ensured satisfaction. -Assisted with training new hires, managed and processed cash, credit, and debit transactions. -Greeted and seated guests, pre-bus/bus/set tables, run food/refills; managed long wait list, ensured satisfaction. -Assisted with training new hires, managed and processed cash, credit, and debit transactions.



Marble Slab Creamery

• Restaurants
• 100 - 200 Employee

• Scooper

  • May 2013 - May 2014

  -Open/close store, restock line/dining room, assisted with ice cream preparation. -Managed and processed cash, credit, and debit transactions and ensured revenue and balanced sales totals. -Open/close store, restock line/dining room, assisted with ice cream preparation. -Managed and processed cash, credit, and debit transactions and ensured revenue and balanced sales totals.



Moe's Southwest Grill

• United States
• Restaurants
• 700 & Above Employee

• Cashier

  • May 2012 - Aug 2013

  -Open/close store, restock line/dining room, assisted with food preparation. -Managed and processed cash, credit, and debit transactions and ensured revenue and balanced sales totals. -Open/close store, restock line/dining room, assisted with food preparation. -Managed and processed cash, credit, and debit transactions and ensured revenue and balanced sales totals.