National Program Manager, Coaching

• Nov 2022 - Present

Client Care Coordinator

• Jan 2022 - Nov 2022

Enrolls consumers into services based on clinical review, ensures District residents receive crisis services, as well as provides telephone suicide prevention and other counseling as appropriate. .Promotes effective customer care by triaging, assessing and coordinating care as needed including interacting and following up with 911 services, providers and others. .Provides professional intervention, screening, and referrals to help clients remain safe to move towards recovery to provide linkage to the appropriate levels of behavioral health and substance use disorder services. .Provides linkage and authorizations to core service agencies and other providers with creative problem solving to alternative approaches to care. Show less

Congressional Caseworker, New York District Office of Congressman Jerold Nadler (NY-10)

• Dec 2019 - Jan 2022

I proudly served Constituents in the New York District of Congressman Jerrold Nadler! • Acts as a liaison with federal, state, and local agencies on behalf of the constituents who cannot get an answer from a federal agency in a timely fashion or if they feel they have been mistreated. • Our office may help resolve a problem or get them information about a pending benefit, disability claim, retirement pension, education, expedite the adjudication of an application, or petition for a benefits case. • Manages a caseload of over 300 constituents with addressing a range of concerns including, but not limited to Passports, Immigration, Veteran Affairs, Military Nominations, Social Security, IRS, Housing, and the Department of Education. • Identify emerging community issues and assess cases for trending problems and update the Member and district director on district and local issues that may require a more in-depth coordinated response or policy action and make recommendations to help guide the office’s response as appropriate. • Maintains relationships with state stakeholders, including Federal Government agencies, community boards, to ensure responsiveness to constituent concerns and quality service delivery. • Created a Jerry Nadler Minority Fellowship Program designed to provide mentoring, training, and professional development opportunities for students who are from New York who identify as a black, indigenous, person of color interested in developing a career within the Federal Government. Show less

Senior Case Manager- Coordinated Behavioral Care Pathway Home Team

• Sep 2018 - Oct 2019

09/2018-04/2019 24Hours/Week MSW internship 07/2019-10/2019 40 Hours/Week Temporary Senior Case manager • Utilized clinical evidence-based modalities such as Critical Time Intervention, where I provided time-limited case management to clients living with severe and persistent mental health diagnoses. • Engaged in-patient clients at acute care hospitals, state psychiatric centers, or state-operated residences to build rapport and collaborate on the coordinating of discharge and post-discharge requirements. • Care coordinated with the state psychiatric centers to ensure the client has housing that meets their needs, and that post medical and psychiatric appointments upon discharge are scheduled • Provided Trauma Informed Recovery Oriented Integrated Person-Centered Care to individuals with severe and persistent mental health diagnoses. • Traveled to visit consumers' residences to provide supportive services on a schedule established by the program. • Maintained client records by writing case notes and documented visits, and logging progress. • Communicated clients’ progress in weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences. • Assisted client in creating linkages to long term community supports with particular attention to five areas that facilitate community stability: psychiatric treatment and medication compliance, money management, substance abuse management, housing crisis management, and family interventions. Show less

Housing Iniative Outreach

• May 2018 - Jan 2019

05/2018-01/2019 6 hours/week • Collaborated with management to develop marketing strategies and promotional materials, including recruitment strategy, messaging, report on efficacy of outreach efforts, performed phone and in-person outreach to invite. • Outreached at various pride events to promote an affordable housing initiative for LGBTQ seniors. • Encouraged, and reminded participants, staff, and community partners about housing workshops, as well as confirm participation in attending workshops on how to apply for housing. Show less

Global Intern

• Jan 2018 - May 2018

Social innovation training and consulting experience, design development, Spent nine days engaging with organizations and communities in Guatemala, Performed program evaluations, Collaborated with a team to create sustainable solutions for communities and organizations. Social innovation training and consulting experience, design development, Spent nine days engaging with organizations and communities in Guatemala, Performed program evaluations, Collaborated with a team to create sustainable solutions for communities and organizations.

Legal Navigator Intern

• Sep 2017 - Apr 2018

09/2017-04/2018 Volunteer Hours: 600 • Collaborated with an assigned attorney and a supervising attorney to meet with clients weekly at Mount Sinai’s legal clinic. • Conducted assessments and provided the attorney’s various interventions to meet the needs of the clients by ensuring they can overcome barriers that can interfere with the progression and or resolution of their legal matters Such as the client that is unable to follow-up with the attorney’s instructions related to the legal matter; the client that appears to be compromised by physical health or living with a severe mental health illness in securing a resolution to the legal matter. • Applied for financial need-based grants for clients living with a diagnosis of cancer who needed help paying bills while being hospitalized or receiving treatment. • Assisted clients in applying for social security benefits. • Created a resource directory for the Legal Health department for clients who were diagnosed with cancer and in need of financial need-based grants and resources Show less

Homeless Outreach Specialist

• Aug 2016 - Aug 2017

08/2016-08/2017 40 Hours/Week • Conducted outreach in the Downtown Business District to vulnerable individuals experiencing homelessness by building rapport to assess and partner with them to help them meet their needs of access housing, employment, medical care, mental health care, substance abuse treatment, and other services. • Managed a caseload of 10-15 clients living with mental illness, co-occurring substance abuse disorders, and/or other medical challenges. Maintain records in HMIS, and Electronic Medical Record, including progress notes, incident reports, referrals, and psychosocial assessments in timely manner. • Responded promptly to dispatched crisis emergencies from local police officers, safety hospitality and maintenance ambassadors, and BID stakeholders to assess and deescalate any mental health crisis homeless individuals experienced in the Downtown area. • Provided thorough assessments such as biopsychosocial, and case management leading to the submission of a completed SSI/SSDI application to the Social Security other mainstream benefits, including Medicaid, and food insecurity. • Coordinated within a larger continuum of care of DC nonprofits, and federal agencies such as the Department of Behavioral Health, Health and Human Services, and the VA to address barriers that clients have accessing services in DC. • Successfully housed 7 clients. Show less

Lead Facilitator/ Program Coordinator

• Jun 2014 - Apr 2017

Prepared third grade curriculum focused primarily on literacy enhancement, assessed student reading levels, Facilitated team meetings in order to prepare for teaching sessions, Encouraged parent involvement and communication through a variety of methods (newsletters, bulletin boards, classroom events, center-wide activities, and “open-door” policy), Maintained accurate educational records and portfolios on each child, Help to develop and manage work plans, including tracking deliverables. Show less

After School Counselor

• Jan 2013 - 2017

Maintained records of all participants and activities including attendance sheets and progress within the activity, Worked directly with groups of participants, lead structured and unstructured activities, Built positive and constructive relationships with participants, Attended regular meetings and staff development workshops. Maintained records of all participants and activities including attendance sheets and progress within the activity, Worked directly with groups of participants, lead structured and unstructured activities, Built positive and constructive relationships with participants, Attended regular meetings and staff development workshops.

Youth Program Assistant

• Oct 2007 - Nov 2009

• Planned, coordinated, and conducted activities that met the physical, social, emotional, and cognitive needs for program participants based on the group and individual children and youth ranging in age from 6 weeks to 18 years. • Established a programming environment that sustained participant interest and promoted positive interactions with other youth, and adults. • Initiated new programs with the approval of the Program Manager Recommending the development of service area programs; and Promoting and stimulating program participation. • Worked with Operations Director and Program Director to develop youth program budgets. • Traveled to Honduras to assist in the first inaugural of Ciriboya’s first medical hospital and passed out medical supplies, and hygiene products to individuals in need. Show less