Experience

Connected Investors

• United States
• Real Estate
• 1 - 100 Employee

• Customer Service and Sales Representative

  • Apr 2019 - Present

  • Informed customers about billing procedures, processed payments and provided payment option setup assistance. • Documented conversations with customers to track requests, problems and solutions. • Evaluated customer account information to assess current issues and determine potential solutions. • De-escalated problematic customer concerns, maintaining calm, friendly demeanor. • Answered 25+inbound calls per day and directed to designated individuals or departments. • Worked as the only remote west coast Customer Service Representative, taking on most responsibilities alone Show less



Charleston Southern University

• United States
• Higher Education
• 400 - 500 Employee

• Financial Aid Advisor

  • Nov 2018 - Apr 2019

  • Advisedparentsandstudentsonvariousfinancialaidprograms,including federal, state and institutional programs. • Worked as a team member in a fast-paced environment. • Provided one-on-one counseling to students regarding financial aid program options, requirements and eligibility based upon federal documents • Gave workshops and other group presentations to inform students of options and educate on financial aid process. • Advisedparentsandstudentsonvariousfinancialaidprograms,including federal, state and institutional programs. • Worked as a team member in a fast-paced environment. • Provided one-on-one counseling to students regarding financial aid program options, requirements and eligibility based upon federal documents • Gave workshops and other group presentations to inform students of options and educate on financial aid process.



Madewell

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • May 2018 - 2019

  • Assisted customers to meet their retail needs including styling, problem solving, returns and purchases. • Multi-tasked projects while still giving the customer an outstanding experience with the brand. • Administrative duties. • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. • Assisted customers to meet their retail needs including styling, problem solving, returns and purchases. • Multi-tasked projects while still giving the customer an outstanding experience with the brand. • Administrative duties. • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.



Court Appointed Special Advocates for Children

• Non-profit Organizations
• 1 - 100 Employee

• Intern

  • Jan 2018 - May 2018

  • Shadowed case workers in court hearings and home visits. • Public presentations to recruit child advocates • Created press releases for events. • Organized awareness events and scheduled home visits. • Coordinated staff travel arrangements and prepared itineraries. • Supported department by compiling paper work and taking detailed meeting minutes. • Shadowed case workers in court hearings and home visits. • Public presentations to recruit child advocates • Created press releases for events. • Organized awareness events and scheduled home visits. • Coordinated staff travel arrangements and prepared itineraries. • Supported department by compiling paper work and taking detailed meeting minutes.



Northwood Academy

• United States
• 1 - 100 Employee

• After-School Teacher

  • Aug 2012 - Aug 2015

  • Supervised children for activities, homework and off-site field trips. • Responsible for following safety procedures. • Administrative duties. • Oversaw class field trips to keep students safe and educate about related topics. • Worked with school administrators to develop group management policies. • Supervised children for activities, homework and off-site field trips. • Responsible for following safety procedures. • Administrative duties. • Oversaw class field trips to keep students safe and educate about related topics. • Worked with school administrators to develop group management policies.