Experience

SEVENROOMS

• United States
• Hospitality
• 200 - 300 Employee

• Product Support Specialist

  • Aug 2022 - Present

• Advanced Technical Support Representative

  • Oct 2021 - Aug 2022

• Technical Support Representative

  • Oct 2020 - Oct 2021

  Applies Hospitality education and experience to effectively communicate to all end-users of SEVENROOMS: Restaurant Owners, GMs, Marketing and Event Managers, Hosts and more. Highly skilled communicator who promptly and warmly resolves customer queries via email and phone. Skilled at juggling many inquiries and tasks, prioritizing issues based on severity of customer impact.Maintains thorough SEVENROOMS product expertise. Skilled at troubleshooting, testing and QA to solve complex technical issues and report on bugs.Enables clients to unlock maximum ROI by leading Strategy Sessions that provide thoughtful and efficient solutions to maximize business goals.Proactively creates and updates internal support documentation to increase company-wide product knowledge.Supports and troubleshoots 50+ integrations with POS Systems, Payment Providers, Booking Channels and more. A true client advocate, thoughtfully communicating trends and feedback to all teams. Show less



Xtend Barre®

• Wellness and Fitness Services
• 1 - 100 Employee

• Instructor

  • Dec 2020 - Present

  Barre, HIIT and Pilates instructor Barre, HIIT and Pilates instructor



VenueBook

• United States
• Hospitality
• 1 - 100 Employee

• Account Manager

  • Jan 2019 - Apr 2020

  Developed trusted relationships with clients via Zendesk, phone and email. Onboarded and trained over 200 hospitality accounts with less that 2% annual churn.Managed over 1,000 accounts in New York, San Francisco, Chicago, D.C., and Denver.Key player in Denver market launch: developed and executed sales strategy and efficient onboarding of 40 accounts in two months.Exceeded weekly KPIs and utilized metrics to develop account strategy, marketing initiatives and weekly ad spend.Launched and optimized Google Ad campaigns, continuously increasing conversion rates and lowering CPAs.Successfully executed proactive account management and up-selling campaigns. Developed sales collateral to resonate with different audiences. Overhauled help center articles to drive engagement and reduce strain on support teamGrew pipeline through strong networking and rapport building. Managed account lifecycle in Salesforce and HubSpot.Trained and managed sales intern. Show less

• Operations and Sales Intern

  • Jun 2018 - Dec 2018

  Internship offer extended following successful summer.Built and managed robust sales pipeline. Developed sales cadences and email marketing campaigns.Optimized metadescriptions to improve SEO rankings.Created and managed social media and blog content.Increased Instagram following by 30% and blog views by over 50%.



Union Square Hospitality Group

• United States
• Restaurants
• 300 - 400 Employee

• Front of House Intern at the Cafes at MoMA

  • Jun 2017 - Aug 2017

  Rotated through all positions at Café 2, Terrace 5, and Garden Bar at MoMA. Trailed servers, maître d’, and sommelier at the at the two Michelin Star restaurant, The Modern. Updated and redesigned inventory spreadsheet for the Cafes at MoMA. Participated in all USHG intern workshops and projects. Rotated through all positions at Café 2, Terrace 5, and Garden Bar at MoMA. Trailed servers, maître d’, and sommelier at the at the two Michelin Star restaurant, The Modern. Updated and redesigned inventory spreadsheet for the Cafes at MoMA. Participated in all USHG intern workshops and projects.



Overland Entertainment

• United States
• Events Services
• 1 - 100 Employee

• Event Assistant

  • Apr 2017 - Apr 2017

  Greeted and escorted talent during the 2017 Women in the World Summit at the Lincoln Center. Worked directly with the production team to uphold the design and flow of the event. Greeted and escorted talent during the 2017 Women in the World Summit at the Lincoln Center. Worked directly with the production team to uphold the design and flow of the event.



Intensity Dance Academy

• Mars, PA

• Office Manager

  • Sep 2015 - Aug 2016

  Managed client accounts through Jackrabbit management software. Performed receptionist tasks. Coordinated and managed studio projects and events. Managed client accounts through Jackrabbit management software. Performed receptionist tasks. Coordinated and managed studio projects and events.