Customer Care / Product Design Assistant

• Nov 2021 - Present

Senior Account Specialist

• Jan 2020 - Jun 2021

At the forefront of the company working in a fast-paced, dynamic environment as the go-to person for owners and field staff. Responsible for establishing and maintaining a trusting relationship between homeowners and Vacasa. Maintaining cross-team communication and focus on resolving owner-related issues. Balancing researching situations with communicating solutions to our large and quickly growing portfolio of vacation homeowners. Responsible for making sure owners get fast, professional answers to their often complicated questions. Work alongside and collaborate across internal departments to provide information, and answer questions or concerns about homeowners accounts Show less

Work Sabatical

• Nov 2015 - Jan 2020

Thru Hiker

• Mar 2019 - Sep 2019

Thru hiked the 2190-mile Appalachian Trail from Georgia to Maine. Thru hiked the 2190-mile Appalachian Trail from Georgia to Maine.

Lead Educator

• Jun 2017 - Aug 2017

Led teams of children into the forest to explore and connect with nature. Taught and mentored children in traditional skills and natural history. Led teams of children into the forest to explore and connect with nature. Taught and mentored children in traditional skills and natural history.

Thru Hiker

• Oct 2015 - Oct 2016

Thru hiked the 2650 mile Pacific Crest Trail from the Mexico border to the Canadian border over a continuous 6 month period with my 9 year old son. http://ktvl.com/news/local/meet-this-years-youngest-pacific-crest-trail-hiker http://ktvl.com/news/local/after-starting-in-mexico-pct-hikers-reach-canada Thru hiked the 2650 mile Pacific Crest Trail from the Mexico border to the Canadian border over a continuous 6 month period with my 9 year old son. http://ktvl.com/news/local/meet-this-years-youngest-pacific-crest-trail-hiker http://ktvl.com/news/local/after-starting-in-mexico-pct-hikers-reach-canada

Proposal Coordinator

• Aug 2014 - Oct 2015

Senior-level technical writing, copywriting, message development, and conceptualization with intensive project management for highly visible key business opportunities. Responsible to manage multiple proposal efforts simultaneously while maintaining plan specific branding. Coordinate responses to Requests for Information for formatting large scales health insurance exchanges, and customized plans. Design and execute dependent timelines for the production of custom graphics, hardcopy production, custom presentations, electronic binders. Show less

Proposal Manager

• Feb 2012 - Jul 2014

Managed entire lifecycle of multiple proposal efforts including managing resources over several simultaneous efforts. Maintained and added to the content library to aid in rapid turnaround for common requirements. Managed entire lifecycle of multiple proposal efforts including managing resources over several simultaneous efforts. Maintained and added to the content library to aid in rapid turnaround for common requirements.

Technical Writer/Editor

• Aug 2010 - Jul 2014

I worked as a Proposal Manager, Technical Writer, and Volume Lead for consulting companies like Shipley, and for companies like Northrop Grumman. I am an analytical writer with experience working for military and civilian clients, synthesizing requirements; and producing efficient text for proposals. I used my technical experience and writing skill to deliver winning messages. I worked as a Proposal Manager, Technical Writer, and Volume Lead for consulting companies like Shipley, and for companies like Northrop Grumman. I am an analytical writer with experience working for military and civilian clients, synthesizing requirements; and producing efficient text for proposals. I used my technical experience and writing skill to deliver winning messages.

Technical Writer/ Editor

• Feb 2010 - Aug 2010

Respond to customer requirements for RFPs; RFI and related solicitation documents, for the preparation of white papers, and the development of briefing documents and related presentation materials. Develop conceptual graphics and notional diagrams to illustrate technical concepts, designs, and processes. Analyze and deconstruct government solicitation documents, developed annotated outlines and coordinated with technical subject matter experts in the formulation technical and management solutions, plans, models and approaches. Researched, selected and integrating reuse material from a variety of sources. Validated input from technical and management SMEs against solicitation instructions and requirements. Provided intellectual input to the overall response to solicitation requirements and the organization and construction of technical papers and briefings. Improved refinement of technical and management reuse materials. Show less

Self Employed

• Jan 2008 - Jan 2010

Security Engineer

• Jun 2005 - Dec 2007

Functioned as Certification Lead. Assist clients in defining network boundaries. Collaborated production of certification documentation including Standard Security Procedures (SSP) and associated appendices. Review Certification and Accreditation (C&A) Packages for accuracy and content. Correlated appropriate policy and determined requirements for each unique system. Responsible to write and present the Security Requirements Traceability Matrix (SRTM) for agreement and adoption by the Designated Approving Authority (DAA), Certification Unit Chief and Information Owner. Acted as a liaison and advocate for the system owner in the negotiation with the DAA. Responded to Plan of Action and Milestones by working with system owners to prioritize, and schedule items for improvement Coordinated and observed testing. Worked with the testing unit to ensure relevant and useful test cases that matched the SRTM. Reviewed and coordinated agency policy to match or exceed governing regulations. Identified redundant requirements, and consolidated responses with matching references. Show less

Senior Network Security Analyst

• Nov 2003 - Dec 2004

Audited State Department networks as a member of the site certification team. Performed network security testing and network security compliance auditing. Coordinated implementation of security solutions from routine to difficult complexity. Tracked the resolution of findings and prepared reports. Served as an expert technical resource to advise and assist in network security issues, proactively and reactively. Audited State Department networks as a member of the site certification team. Performed network security testing and network security compliance auditing. Coordinated implementation of security solutions from routine to difficult complexity. Tracked the resolution of findings and prepared reports. Served as an expert technical resource to advise and assist in network security issues, proactively and reactively.

Information Assurance Analyst

• May 2002 - Oct 2003

Developed certification and accreditation documentation according to DOD requirements. Worked on complex Information Assurance (IA) projects involving all phases of certification to include: assessment, correlation, analysis, and suggested IA course of action to DAA. Developed assessments that provided understanding and resolution of security vulnerabilities. Documented vulnerabilities and included solutions, countermeasures, exploits, recommend remediation, impact assessment, probable damage, and methods of damage control and follow-on analysis to build historical and predictive capabilities. Applied knowledge of current IA policy, tactics, techniques, policy, doctrine, and relationship to IA reporting requirements and structure. Show less

Network Security Analyst

• Apr 2001 - May 2002

Monitored internal and external networks to detect intrusion attempts, system vulnerabilities, computer abuse, and malicious activity. Analyzed incoming and outgoing traffic for malicious activity Respond promptly to unauthorized access with appropriate action documentation and notification of all relevant parties. Maintained hardware and software directly involved in the monitoring effort and current information on the latest viruses and identify infected machines on internal network. Coordinated with outside agencies for access to the internal network. Developed and maintained Standard Operating Procedures for internally developed Intrusion Detection System, including monitoring theory and step-by-step directions. Provided detailed reports on network vulnerabilities and document intrusion attempts, and training on internally developed processes. Show less

Air Force Helpdesk Supervisor

• May 1998 - Jun 2001

Controlled all scheduled and unscheduled maintenance actions for over 1,700 pieces of communications and computer equipment valued in excess of $194 M. Opened, tracked, coordinated, updated, and closed all trouble calls for over 12,000 customers including National Military Command Center, the Joint Staff, Office of the Secretary of Defense, and; Acted as Director's communication focal point during non-duty hours. Monitored progress for 30 work centers. Maintained communication continuity between management and technicians. Coordinated work efforts between multiple work groups, outside agencies and contractors to conduct tests of system components and assemblies. Show less

Secure Communication Systems Journeyman

• Sep 1995 - Apr 1998

Installed, maintained, inspected, tested, repaired, modified, safeguarded, and checked the operation on over 700 end items of secure and non-secure communications and cryptographic equipment valued at over $20M. Coordinated with outside agencies and contractors to conduct tests of system components and assemblies isolating faults for 300 high-priority communications circuits Applied communications security programs including physical, cryptographic, and transmission.