Olivia Arver-Grimm
Senior Consultant at RevGen Partners- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Giving and Receiving Feedback
LinkedInAug, 2022- Nov, 2024 -
Managing Virtual Teams
LinkedInAug, 2022- Nov, 2024 -
Building Resilience
LinkedInJul, 2022- Nov, 2024 -
Business Analysis Foundations
LinkedInJul, 2022- Nov, 2024 -
Business Analysis Foundations: Business Process Modeling
LinkedInJul, 2022- Nov, 2024 -
Business Process Improvement
LinkedInJul, 2022- Nov, 2024 -
Creating and Giving Business Presentations
LinkedInJul, 2022- Nov, 2024 -
Data Science Foundations: Fundamentals (2019)
LinkedInJul, 2022- Nov, 2024 -
Developing Resourcefulness
LinkedInJul, 2022- Nov, 2024 -
Executive Presence on Video Conference Calls
LinkedInJul, 2022- Nov, 2024 -
How to Present and Stay on Point
LinkedInJul, 2022- Nov, 2024 -
Leading Projects
LinkedInJul, 2022- Nov, 2024 -
Managing Meetings
LinkedInJul, 2022- Nov, 2024 -
Managing Stress for Positive Change
LinkedInJul, 2022- Nov, 2024 -
Master Confident Presentations
LinkedInJul, 2022- Nov, 2024 -
Meeting Facilitation
LinkedInJul, 2022- Nov, 2024 -
PowerPoint: From Outline to Presentation
LinkedInJul, 2022- Nov, 2024 -
Process Improvement Foundations
LinkedInJul, 2022- Nov, 2024 -
Productivity Tips: Finding Your Productive Mindset
LinkedInJul, 2022- Nov, 2024 -
Remote Work Foundations
LinkedInJul, 2022- Nov, 2024 -
Simplifying Business Processes
LinkedInJul, 2022- Nov, 2024 -
Success Habits
LinkedInJul, 2022- Nov, 2024 -
The Key to Good Communication: Your Audience
LinkedInJul, 2022- Nov, 2024 -
Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
LinkedInJul, 2022- Nov, 2024 -
Time Management: Working from Home
LinkedInJul, 2022- Nov, 2024
Experience
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RevGen Partners
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United States
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Business Consulting and Services
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100 - 200 Employee
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Senior Consultant
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Jul 2022 - Present
- Work directly with clients to understand project needs, timelines, and goals - Summarize and present results internally and externally to client audiences - Provide analysis, design, testing, and/or implementation on business process improvement initiatives - Lead workstreams and manage work teams - Minimizing project risks and ensuring all functional risks are quantified and addressed - Work directly with clients to understand project needs, timelines, and goals - Summarize and present results internally and externally to client audiences - Provide analysis, design, testing, and/or implementation on business process improvement initiatives - Lead workstreams and manage work teams - Minimizing project risks and ensuring all functional risks are quantified and addressed
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ENGIE Impact
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United States
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Environmental Services
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700 & Above Employee
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Program Manager
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Aug 2021 - Jul 2022
- Project management and delivery of various programs related to energy, waste, and telecom expense and data management.- Providing strategic client relationships and management as well as management of program staff and subcontractors.- Responsible for overseeing all aspects of program management related to products in client portfolios.- Management of scopes of work related to new customer contracts, existing client renewals, and existing client upsells.- Creation of new and custom scopes of work for services.- Define and manage deal and client risks, contingencies, and risk mitigation strategies.- Creation and refinement of processes. Show less
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Senior Client Operations Specialist - Starbucks
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Jan 2021 - Aug 2021
- Serve as a trusted advisor to both Starbucks and ENGIE Impact stakeholders, while balancing the needs and priorities of all parties.- Serve as main point of contact and subject matter expert to ENGIE Impact’s internal teams on Starbuck’s organizational goals, pain points, and opportunities.- Act as an extension of the Starbucks’s in-house teams to facilitate operational best practices and delivery of ENGIE Impact services.- Lead, coordinate, and communicate with internal teams and departments to ensure service level agreements are met and issues are resolved in a timely manner.- Prepare and present materials to the Starbucks and executives.- Provide support including training, reporting, and analysis on behalf of internal and external stakeholders. Show less
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Manager, Operations - Bankruptcy Account Management
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Aug 2017 - Jan 2021
Role and Responsibilities- Manage a large cross-functional team designed to handle clients in bankruptcy.- Worked alongside Deal Structuring, Legal, and Sales to price and scope bankruptcy projects.- Reevaluating and aligning processes with clients in order to complete bankruptcy work in the most timely and effective manner possible.- Coordination of workflow and continuous coaching to achieve optimum quality and efficiency.- Responsible for team performance and client engagement as it relates to day-to-day interaction with a set of contractually unique clients.- Identify opportunities for and drive process improvements and recommend changes as appropriate.- Act as a subject matter expert as well as a technical and systems resource for team members, clients, and other departments.- Work with employees to improve performance, provide ongoing feedback, and develop plans with employees to identify career development opportunities.- Assist in training and development of new leaders.Accomplishments- Project and product management three-plus years in creation of the bankruptcy team and product for ENGIE Impact.- Creation and improvement of processes and tools specific to the unique nature of managing utility, waste, and telecom accounts for large commercial clients going through bankruptcy.- Creation of techniques for adjusting and prorating accounts to accurately depict pre-petition and post-petition payments to align with bankruptcy law.- Utilization of Lean Six Sigma techniques in mapping the bankruptcy process.- Creation and management of a Standard Operating Procedure for Bankruptcy Account Management and documentation of SOP.- Creation and improvement of Scope of Work and contract language for Bankruptcy Account Management.- Creation of client-facing documentation and internal training tools and materials to increase knowledge and understanding of Bankruptcy Account Management procedures for internal and external stakeholders. Show less
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Client Service Representative
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Sep 2015 - Aug 2017
- Establish and maintain strong client relationships.- Effectively resolve escalated client issues with minimal guidance from supervisor with both the company and client in mind.- Responsible for technical support including web training, reporting, and questions from internal and external stakeholders.- Participate and answer questions during the client on-boarding process.- Maintain internal information/databases in order to effectively serve our clients including TAC files and Sharepoint sites.- Maintain current day-to-day service deliverables, while assessing client needs for up sell opportunities.- Client support through the process on issues such as rate changes, shut-offs, budget, late fees, service failures, funding reconciliations, third-party access request, variance reports, and special process requests, while maintaining a balance of client and company needs.- Facilitate and follow through to completion, any modifications requests to general ledger, data feed, and other files.- Backup team lead and team members to uphold team goals as needed. Show less
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Market Accounts Specialist
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Jul 2014 - Sep 2015
- Establishing and maintaining client relationships in order to best serve the clients' needs, especially when setting up new sites and accounts or answering questions and dealing with account issues that might arise.- Answer questions and help resolve issues in conjunction with team members and vendors regarding client accounts and sites.- Communicating and negotiating with vendors regarding various billing edits and issues such as previous balances, service interruptions, late fees, and any other issues.- Performing consolidations, creating and assigning GL codes, assigning vendor codes and responsibility centers, and monitoring GL and CET files for errors.- Fostering and maintaining open lines of communications with fellow team members as well as other departments in order to best serve the needs of the clients.- Began through Aerotek and was hired permanently in November of 2014. Show less
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Education
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2019 - 2023
Arizona State University - W. P. Carey School of Business
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2014 - 2015
Whitworth University
Bachelor of Education - BEd, Education -
2013 - 2014
Spokane Falls Community College
Associate of Arts (A.A.), General Studies -
1999 - 2002
Spokane Falls Community College
Associate of Arts and Sciences (A.A.S.), Graphic Design
Community
