Experience

Emerging Africa Group

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2021 - Present



Fundall

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2021 - Nov 2021

  Got 60% of lifestyle card delivered to members 2021 Outbound calls to customers, up-selling Fundall Products Inbound calls from customers to resolve issues. Follow up on customers via WhatsApp, intercom and Freshchat. Handle social media DMs. Resolution to customers complaints. Got 60% of lifestyle card delivered to members 2021 Outbound calls to customers, up-selling Fundall Products Inbound calls from customers to resolve issues. Follow up on customers via WhatsApp, intercom and Freshchat. Handle social media DMs. Resolution to customers complaints.



Outcess

• Nigeria
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Representative

  • Oct 2019 - Mar 2021

  Got more than 100 clients to subscribe to their GOTV Outbound calls to customers, up-selling client's products Customer's management and close up deals Make recovery of churned customers and retention of Clients Build more network of potential customers and meeting client's targets Effective use of dynamics CRM to capture customers' queries Got more than 100 clients to subscribe to their GOTV Outbound calls to customers, up-selling client's products Customer's management and close up deals Make recovery of churned customers and retention of Clients Build more network of potential customers and meeting client's targets Effective use of dynamics CRM to capture customers' queries



Dulin Enterprise

• Lagos, Nigeria

• Sales Attendant

  • Jan 2019 - Sep 2019

  Pursuiede 80% clients to purchase from the Store. Attending to the client. Persuading clients to get goods from the organization. Exposure to Administrative and Official responsibilities for an adequate understanding of the organization goods and services. Pursuiede 80% clients to purchase from the Store. Attending to the client. Persuading clients to get goods from the organization. Exposure to Administrative and Official responsibilities for an adequate understanding of the organization goods and services.



JnJ School

• Lagos, Nigeria

• Front Desk Attendant

  • Aug 2017 - Jun 2018

  Front Desk Attending to parents and making them comfortable. Booking of textbooks needed for the school. Contribution toward reasonable development. Accounting for the day-to-day activities of the school. Front Desk Attending to parents and making them comfortable. Booking of textbooks needed for the school. Contribution toward reasonable development. Accounting for the day-to-day activities of the school.