Outreach Specialist

• Sep 2021 - Present

Technical Writer, Content Creator, & Support Specialist

• May 2018 - Oct 2021

I write content for Literature & Latte's blog and write technical copy for their Knowledge Base. I also provide online technical support for Literature & Latte's popular softwares Scrivener & Scapple for Mac, iOS, and Windows as freelancer.

Writer, Editor, & Content Creator

• May 2018 - Present

OutFoxed Entertainment's content is focused on helping writers perfect their craft, learn industry tools, and build a career as a writer. Our goal is to provide our viewers with epic content to help them become pro in their niche. OutFoxed Entertainment's content is focused on helping writers perfect their craft, learn industry tools, and build a career as a writer. Our goal is to provide our viewers with epic content to help them become pro in their niche.

Hot Shot Coordinator

• Nov 2015 - May 2018

I redesigned, edited, and created content for Hot Shot Department. My projects included the Hot Shot Employee Manuals, monthly team incen- tives, and more. I modernized my team’s month- ly goals by launching a new framework based on focusing on my team’s priorities. With this new framework, my team has frequently performed in the top middle 70% when ranked against their peers. I created and implemented a new process for auditing team member’s headsets. In monthly team meetings, I recognized and celebrated team members for their outstanding performance and provided trainings on crucial ideals such as team culture, leadership, life planning, goals, and more. Show less

Customer Support Specialist

• Feb 2014 - Nov 2015

I accelerated my personal growth and success by maintaining a positive and enthusiastic approach to my calls, my peers, and my supervisor. I in uenced my team by setting personal goals that improved both my and my team’s success. I was nominated for and received a Star Performer Award for con- sistently ranking in the top 20% of my peers and for giving my customers a world class customer expe- rience. I assisted my team members by answer- ing their questions, providing them feedback, and encouraging them be adaptable to the constant changes in the call center. My successes eventually resulted in my promotion to Hot Shot Coordinator. Show less

Tire Technician

• Mar 2013 - Apr 2013

As a tire technician, I provide exceptional customer service to our customers. My responsibilities included flat tire repair, tire rotations, quotes, and more. As a tire technician, I provide exceptional customer service to our customers. My responsibilities included flat tire repair, tire rotations, quotes, and more.

Tire Technician

• Apr 2012 - Oct 2012

As a tire technician, I provide exceptional customer service to our customers. My responsibilities included flat tire repair, tire rotations, quotes, and more. As a tire technician, I provide exceptional customer service to our customers. My responsibilities included flat tire repair, tire rotations, quotes, and more.

Freelance Journalist

• Jun 2009 - Sep 2009

I assisted Steve Mitton on the 1230 KBAR AM Station as a Journalist, Call Screener, and Sound Operator. My primary responsibility was to research, record, and broadcast my own news minute, which aired prior to every radio show. Additionally, I worked for Kat Kountry 160.1 FM Station as a Remote Operator. In this position, I assisted broadcasters in live advertisements at the radio station while they were in remote locations. I assisted Steve Mitton on the 1230 KBAR AM Station as a Journalist, Call Screener, and Sound Operator. My primary responsibility was to research, record, and broadcast my own news minute, which aired prior to every radio show. Additionally, I worked for Kat Kountry 160.1 FM Station as a Remote Operator. In this position, I assisted broadcasters in live advertisements at the radio station while they were in remote locations.