Experience

Gallo Center for the Arts

• Performing Arts
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2022 - Oct 2023

  Modesto, California, United States » Utilized Tessitura Network software. » Refined data that was inaccurate, duplicate, partial or improperly structured within database » Maintained meticulous records of all ticket transactions, ensuring accuracy in sales, refunds, and exchanges. » Improved overall database quality resulting in overall customer satisfaction.



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Lead Bookseller

  • Aug 2019 - Jun 2022

  Modesto, California, United States » Developed team of 15-20 booksellers by leveraging unique strengths and encouraging growth. » Utilized data-driven insights to enhance operational processes and efficiency. » Managed store operations by overseeing tasks and delegation. » Contributed feedback and innovative ideas to team during weekly management meetings.