Experience

Pure Cremation Ltd

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Outbound Customer Service Agent

  • Jan 2022 - Present

  I am currently working in the Outbound Sales department at Pure Cremation Funeral Planning. I talk to customers and support them throughout the process, answering any queries and setting up their plan. When required I also support the Inbound Sales department through peak call volumes. I am currently working in the Outbound Sales department at Pure Cremation Funeral Planning. I talk to customers and support them throughout the process, answering any queries and setting up their plan. When required I also support the Inbound Sales department through peak call volumes.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mortgage Consultant

  • Jun 2021 - Jun 2022

  Due to business demand, I was a mortgage consultant for the Birmingham Midshires brand within Lloyds Banking Group. I liaise with and support financial advisors with all aspects of their mortgage applications aiming to resolve any queries first hand. I use my knowledge and proactive approach in order to reach the appropriate outcome, while always providing polite and friendly customer service.

• Senior Customer Assistant

  • Aug 2019 - Jun 2021

  I was previously a Senior Customer Assistant within the Data Subject Access Request (DSAR) department at Lloyds Banking Group. I was responsible for reviewing and issuing each customer’s individual data that the Bank holds. This data can vary from internal systems, call recordings, plus legal and external solicitor documents. Where necessary, I would apply the relevant redactions or withhold documents to ensure the correct information was provided in line with the Data Protection Act 2018. It is important that the information was provided accurately as all data protection breaches are reported to the Information Commission Officer and the Bank could incur large fines.

• Claim Handler

  • Jan 2018 - Aug 2019

  I was previously a Section 75 Claim Handler within Credit Card Disputes. Section 75 is legislated by the Consumer Credit Act 1974. I was responsible for up to £30,000 per case of banks money. I took ownership of customer claims and liaised with customers and merchants in order to reach a resolution. Each claim can be complex and require some investigation before adjudicating a decision that can have a high customer impact.

• Data Processing

  • Aug 2013 - Dec 2017