Experience

Vemotion

• United Kingdom
• Wireless Services
• 1 - 100 Employee

• Service & Support Engineer

  • Sep 2022 - Present

  Responsibilites include troubleshooting vemotion software, managing tickets, hardware builds & repairs, software configs (Windows & Linux) & processing customer orders using Microsoft 365 Dynamics & Sage. Responsibilites include troubleshooting vemotion software, managing tickets, hardware builds & repairs, software configs (Windows & Linux) & processing customer orders using Microsoft 365 Dynamics & Sage.



Koris365 (formerly SICL)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• • Sep 2021 - Sep 2022

  Server Analyst for a busy MSP utilizing the following technologies on a daily basis: VeeamZertoVMwareCitrixHyper VMicrosoft Windows 10Windows Server 2012, 2016 & 2019Microsoft Office Admin PortalGeneral daily duties include:- Upgrading ESXi Hosts & Vcenters- Disk expansions in Hyper V, Windows OS & WMware V-center- Volume expansions on SANs- Datastore expansions in WMware V-center- Creating new users in Active Directory & Microsoft Office Admin Portal- Out of hours patching on 20 servers in one night- Organizing & conducting PRTG monitoring upgrades- Organizing & conducting In-place upgrades on Windows Server 2012 R2 > Server 2019- Coaching/Training NOC team members- Site visits to resolve 1st line queries & liaise with on-site IT contact- Resolving 1st/2nd line telephone queries & tickets- Carrying out daily Backup Checks to ensure contractual obligations are met- Updating in-house documentation- Working regular over time on our extended service desk Show less

• • Nov 2020 - Aug 2021

  Responsible for monitoring customer servers, network devices & SANs via PRTG monitoring. I also complete all out of hours patching of this software. Duties include daily checks of SAN capacities, Anti-virus & unified communication backups.Certifications achieved during my time in this role:CompTIA Network +Zerto Certified Enterprise Engineer


Biscuit IT
• United Kingdom
• IT Services and IT Consulting
• Technical Support

  • Feb 2020 - Sep 2020


Argos

• Malta
• Banking

• • Jan 2019 - Feb 2020

  I worked part time as a customer advisor in order to dedicate more time to completing IT certifications to pursue a career in Telecomms/IT.

• • Jan 2018 - Jan 2019

  Responsible for driving a team of 15 stockroom assistants to achieve KPIs. Other responsibilities include Health & Safety of a whole store, managing costs, serving customers & managing a team of 40 colleagues varying from customer assistants, van drivers & delivery assistants. Working as part of a 5 man management team in the busiest Argos Retail Store in the Northern Region. Responsible for overseeing the daily stockroom operation of a warehouse holding 30,000+ units. Responsible for planning & completing 100% audit of units circa twice a year. Show less

• • May 2017 - Jan 2018

  Stock Manager for the Hub store in the Barnsley community. Responsible for driving a team of 10 stockroom assistants to achieve KPIs. Other responsibilities include Health & Safety of a whole store, managing costs, serving customers & managing a team of 40 colleagues varying from customer assistants, van drivers & delivery assistants. Working as part of a 5 man management team in one of the busiest Argos Retail Stores in the Northern Region.Responsible for planning & completing 100% stockroom audit of 42,000+ units twice a year. Show less

• • Jul 2015 - May 2017

  Stock Manager in a band 3 store in a busy retail center. Responsibilites include driving stockroom KPIs, productivity, managing, planning, training & motivating a team of 30 colleagues rising to 70 during the Christmas period. Supporting the Leeds community (4 additional stores) with process, stock KPIs & stock reports.

• • Feb 2015 - Jun 2015

  Responsible for ensuring a smooth running of the first ever Digital Concession Store to open in the northern region within The Home Retail Group. My duties include maintaining an accurate stock file, leading a team to deliver a great customer experience, driving front of house & back of house figures, complete all aspects of admin work such as overseeing the cash office and completing staff rota's.Working closely within the Leeds community sharing best practice & ideas with other managers. Show less

• • May 2014 - Mar 2015

  During my time as a stock manager in a Digital Concession Store I was part of a 3 man management team responsible for opening the first Digital Concession Store in the northern region. This included all aspects of recruitment & interviewing potential candidates, coaching and been a role model for Argos.I coached a team of 14 new to role colleagues all aspects of great customer service & processes required to work at Argos. My developement continued during my time as a stock manager, completing LEaD projects & First4Skills courses along side my day job. Show less

• • Nov 2012 - May 2014

  Responsible for driving a team of colleagues to deliver a great customer experience through an accurate stock file. I motivated and managed a team to deliver great figures, something the store had not previously achieved in the past 12+ years. This was achieved through maintaining an accurate stock file, coaching & engaging a team of 14 colleagues and leading by example. Gained experience managing & performance managing colleagues as well as learning essential processes for my future role as a manager. I was successful in my application for LEaD which is a fast track course for promotion.The course involved delivery quarterly presentations to area managers, shrinkage & compliance managers & store managers.Developmental feedback was given after each presentation. Show less

• • Mar 2007 - Oct 2012

  Responsible for helping the store achieve financial services targets and delivering a great customer experience. Supported the West Yorkshire East Lancs area with 100% stock audits. This involved auditing & correcting stock files in order to improve the stores stock file. Audited stores in Leeds, Barnsley, Bolton, Bradford, Huddersfield, Halifax & Ripon.