Experience

Crédit Agricole Creditor Insurance (CACI)

• Ireland
• Insurance
• 100 - 200 Employee

• Outsourced Activities Controller

  • Apr 2020 - Present



Land Berlin

• Germany
• Government Administration
• 700 & Above Employee

• Compassionate Leave

  • Dec 2019 - Apr 2020



CNP Santander Insurance

• Ireland
• Insurance
• 1 - 100 Employee

• Insurance Services Manager Germany and Austria

  • Feb 2019 - Dec 2019



Canada Life Workplace

• United Kingdom
• Insurance
• 1 - 100 Employee

• Compliance Assurance Specialist

  • Oct 2018 - Feb 2019



Canada Life

• Canada
• Insurance
• 700 & Above Employee

• Compliance and Operational Risk Specialist with German

  • Jan 2017 - Oct 2018



Irish Life

• Ireland
• Insurance
• 700 & Above Employee

• German Risk Assurance and Audit Specialist

  • Sep 2015 - Dec 2016

  Support the Director of Internal Audit in providing independent assurance over Irish Life’s governance, risk management and control processes whilst influencing the strengthening of these processes through the sharing of best practice. Support the Business in a control framework project in a high profile position requiring interaction with all Management levels across the Irish Life Group. Support the Director of Internal Audit in providing independent assurance over Irish Life’s governance, risk management and control processes whilst influencing the strengthening of these processes through the sharing of best practice. Support the Business in a control framework project in a high profile position requiring interaction with all Management levels across the Irish Life Group.



Irish Progressive Services International (IPSI) - Irish Life

• Dublin

• Service Co-ordinator Customer Operations

  • Feb 2011 - Sep 2015

  Leading and developing a team of multi-lingual Customer Operations and Senior Customer Operations team members ensuring departmental and company standards, SLA and KPI are met and exceeded at all times. Experience in project management, Lean Six Sigma, Complaints & Regulatory processes, MS Office, Oracle, WebEx, Visyo, Zarion, CLOAS. Leading and developing a team of multi-lingual Customer Operations and Senior Customer Operations team members ensuring departmental and company standards, SLA and KPI are met and exceeded at all times. Experience in project management, Lean Six Sigma, Complaints & Regulatory processes, MS Office, Oracle, WebEx, Visyo, Zarion, CLOAS.



American Airlines

• Ireland

• Passenger Services Supervisor

  • Sep 1999 - Oct 2010

  Various roles including frequent flyer department and passenger/customer services (office & airports). Management of daily operations, coaching, mentoring and developing direct staff and third party contractors ensuring KPI and SLA are met and exceeded by remaining a safe and efficient operation. Experience and active involvement in manpower planning, budgets, HR, training, coaching, mentoring, on-boarding. Various roles including frequent flyer department and passenger/customer services (office & airports). Management of daily operations, coaching, mentoring and developing direct staff and third party contractors ensuring KPI and SLA are met and exceeded by remaining a safe and efficient operation. Experience and active involvement in manpower planning, budgets, HR, training, coaching, mentoring, on-boarding.



Holiday Autos

• Area Sales Manager

  • Jun 1996 - Aug 1999

  Developing brand awareness and increasing sales by building and maintaining relationships with travel agencies (management and sales staff) through training, meetings, sales events and regular visits/contacts. Responsible for over 1,000 travel agencies in Germany. Planning and representation of brand, vision and company at travel trade shows and events. Extensive knowledge of CRS, training and tourism gained in vatious branches of the travel trade industry. Developing brand awareness and increasing sales by building and maintaining relationships with travel agencies (management and sales staff) through training, meetings, sales events and regular visits/contacts. Responsible for over 1,000 travel agencies in Germany. Planning and representation of brand, vision and company at travel trade shows and events. Extensive knowledge of CRS, training and tourism gained in vatious branches of the travel trade industry.