Oliver Skywalker
Overseas technical support engineer at Sunell Technology- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
中文 -
-
English -
-
French -
Topline Score
Bio
Credentials
-
TEM-8
-
Experience
-
Sunell Technology
-
United States
-
Security and Investigations
-
1 - 100 Employee
-
Overseas technical support engineer
-
Nov 2020 - Present
During my tenure, I was mainly responsible for the whole process products and technical support for customers (Asia-Pacific region). Here are the details, 1. Responsible for whole-process technical support for overseas customers, including pre-sales technical guidance, customer demand assessment and follow-up, and after-sales problem handling, etc.; 2. Provide customer training and product user guidance, thus enabling customers to skillfully use the products and independently promote the market through detailed explanation of products and programs; 3. Managed and maintained customer relations to maintain a good impression from the customer; 4. Output technical auxiliary documents. Collect representative problems encountered in daily work, organize them into documents and upload them to the company knowledge base for colleagues to learn from each other and improve; The company's main products are security monitoring systems, including network cameras, analog cameras, DVR/NVR and VMS platforms. It is widely applied in all kinds of household and industrial scenes. Show less
-
-
-
GL.iNet
-
Hong Kong
-
Computer Networking Products
-
1 - 100 Employee
-
Overseas Sales Manager
-
Dec 2019 - Nov 2020
Main responsibilities: One is to complete the performance target of the area under its jurisdiction; the other is to help the company develop IoT business and form a specific plan. For this, I mainly did the following work, 1. Manage and guide the members of this group to complete the company's performance goals in the European region. As of October 2020, the sales volume of the European group I am responsible for (compared to last year) has increased by about 80%. 2. Responsible for the initial establishment of the company's IoT business and the research on the development route. During my tenure, I took the lead in designing the "Bluetooth Watch Monitoring Program" to adapt to the market opportunities of the COVID-19 pandemic worldwide. There are already customers discussing cooperation agreements for this program with us. 3. Responsible for the guidance of key projects in the region, correct potential hidden dangers in time, and avoid damage to the company's reputation and property. 4. According to the company's development strategy, based on the market demand information reported by the team members, provide suggestions for the company's new product planning and landing. During my tenure, I participated in guiding the design and implementation of two new products of the company. Show less
-
-
-
Hongdian Corporation
-
中国 广东 深圳
-
Overseas sales engineer
-
Nov 2017 - Dec 2019
The main responsibility is to increase sales in the area under its jurisdiction and complete the set goals. For this, I mainly did the following work, 1. Formulate sales plans and budgets to complete the established regional performance goals. During my tenure, I increased the company's annual sales in Europe from less than RMB 500,000 to RMB 3.1 million. 2. Customer relationship management and timely response to customers' reasonable demands. During my tenure, I was on a business trip to assist a Dutch customer to solve the problem of the GPS function failure of the car router. The customer was very satisfied with the processing efficiency, and we also successfully got a new project worth RMB 900,000 from the customer. 3. Project management, responsible for the planning and execution of customer projects. In 2019, in the UPS monitoring project of an operator in Spain, we solved the compatibility problem of "device, module and customer IoT card" after three months, and successfully completed the project. We also won the company's 2019 Project Tackling Award Medal for it. 4. Regional market analysis, comprehensive customer demand information and local exhibition information and other channels, promptly put forward reasonable product strategy suggestions to superiors to adapt to the ever-changing market environment. Show less
-
-
-
Shenzhen OTAO Technology Co.,Ltd
-
China
-
Consumer Electronics
-
1 - 100 Employee
-
Overseas Manager
-
Apr 2015 - Jun 2017
The main responsibility is to improve personal performance and complete the established performance goals. For this, I mainly did the following work, 1. Maintain old customers and guide them to continue placing orders. During my employment, my old customers have a return order cycle of 3 to 5 weeks, and the average time for my peers is about 4 weeks. 2. Exploit new customers (mainly through exhibitions and Alibaba). During my tenure, I used 1.5 months to convert an intended customer (Blokker, a well-known Dutch supermarket chain) into a cooperative customer. The first order brought a direct sales of approximately RMB 690,000. 3. Conduct quarterly customer return visits, listen to customers' opinions on our services and products, and make timely improvements. 4. Complete other tasks assigned by superiors, such as English copywriting and English translation. Show less
-
-
Education
-
2011 - 2015
中南财经政法大学武汉学院
学士, 英语
Community
