Oliver Ret
IT Director at Retail Group of America- Claim this Profile
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Topline Score
Bio
Alan Yu
Oliver is a highly intelligent and reliable colleague. He was always happy to help and got things done quickly. His knowledge and skill alone would make him a great asset to any company.
Alan Yu
Oliver is a highly intelligent and reliable colleague. He was always happy to help and got things done quickly. His knowledge and skill alone would make him a great asset to any company.
Alan Yu
Oliver is a highly intelligent and reliable colleague. He was always happy to help and got things done quickly. His knowledge and skill alone would make him a great asset to any company.
Alan Yu
Oliver is a highly intelligent and reliable colleague. He was always happy to help and got things done quickly. His knowledge and skill alone would make him a great asset to any company.
Credentials
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ITIL Foundation ITSM
EXIMApr, 2015- Oct, 2024
Experience
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Retail Group of America
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United States
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Retail
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1 - 100 Employee
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IT Director
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Nov 2013 - Present
● Lead all technical projects, beginning with business need, project definition, planning phase, pilot and implementation.● Partner with Store Operations, marketing, and IT technical partners to define scope, effort, budget, resource plan, and implementation plan for all capital and maintenance initiatives.● Ensure software portfolio use are maximized by evaluating business needs and ensuring SAAS providers are able to deliver desired functionality to better meet current business needs. ● Create and provide end user training for all relevant system on an as needed basis.● Management of new site design, specification, review, and build process with regards to network, Audio/video system, security cameras, and wireless network system.● Manage the direct purchase and design of all IT, Audio/video, security system.● Implemented a centralized digital display solution across 14 locations.● Responsible for procurement and inventory of all IT equipment/software.● Hardware vendor management for POS and network equipment.● Lead, develop, and maintain IT staff to ensure all areas of business needs are met.● Manage POS, SAAS, and MSP vendors to ensure corporate and stores operate with minimal downtime. Show less
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Store Systems Manager
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Jan 2013 - Nov 2013
● Oversaw the successful migration of the POS software from Retail Anywhere to Oracle Retail Point of Sale, which included the implementation of an Oracle ERP application.● Provide day to day technical support for 30+ retail store locations and manage system rollout to new sites. ● Work with internal and external helpdesk to support corporate and store user.● Support the following oracle applications: ORPOS, RMS, RESA, EBS, RPM, and SIM.● Work with Brand Partners and oversees technical resources to develop custom data interface for integrating Item Masters, Sales file, and Replenishment files.● Integrated a sales tax solution for ORPOS by leveraging existing ERP system.● Kept the register infrastructure out of PCI scope by working with a third party credit card hosting solution.● Provide user training for all POS applications. Show less
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Barneys New York
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United States
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Retail
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700 & Above Employee
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Systems Analyst
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Apr 2006 - Jan 2013
Work closely with POS Helpdesk (Micros-Retail) and hardware vendors (Dell) in order to support and troubleshoot the existing hardware and software elements related with the POS software program to ensure high service level is maintained. ● Coordinated with third party vendors to test and resolve software/hardware issues and also provided suggestions on future improvements to increase business productivity and demands. ● Planned, tested, implemented, and supported numerous software and hardware upgrade projects to the POS systems to increase current business productivity and to meet future business requirements. ● Ensured all IT systems and company data comply with PCI Compliance policies by planning, testing, and implementing various guidelines and security applications. ● Traveled throughout the country to oversee the installation and implementation of POS systems for new store openings and major system upgrades to help maintain POS system stability. ● Work with store operations to gather information regarding the current POS systems and to help identify business requirements about upcoming system enhancements. ● Perform real-time database administration of the POS system. ● Create SQL scripts and store procedures to extract, manipulate and calculate information to fulfill reporting requirements. ● Verify daily sales and inventory file movement between POS and merchandising system(Epicor, RIQ) and troubleshoot issues. ● Act as the system administrator of the Gift Card system (Relate) and the lost prevention software(XBR). ● Maintain store network maps and troubleshot store network issues. ● Implemented and configured mobile POS solutions using Ipod touch. ● Managed the rollout of DCC(Dynamic Currency Conversion) and Debit cards on the POS device by working closely with Bank of America and Micros-Retail. Show less
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City Of Paterson
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United States
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Government Administration
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1 - 100 Employee
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Technical Support Specialist
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Mar 2005 - Apr 2006
Perform day to day technical PC maintenance and support throughout city locations. ● Create and maintain CQCS Reports as requested by management. ● Managed the deployment of new software and hardware to ensure all systems meet business requirements. ● Answer inquiries from end users, explain system functions and provide technical assistance in the use and application of system software. Perform day to day technical PC maintenance and support throughout city locations. ● Create and maintain CQCS Reports as requested by management. ● Managed the deployment of new software and hardware to ensure all systems meet business requirements. ● Answer inquiries from end users, explain system functions and provide technical assistance in the use and application of system software.
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Education
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William Paterson University
B.S, Computer Science -
John F Kennedy High School
Community
